Product Support Engineer Jobs in Phoenix, AZ
Product Support Engineer jobs in Phoenix are concentrated in the Camelback Corridor, Tempe, and Chandler, where tech, semiconductor, and enterprise software companies drive consistent demand. Employers hiring right now include ASM, Asm Beauty World Academy, and Asm Beauty World Academy. See the openings below and apply to the ones that match your experience.
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Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Be the Expert Others Rely On—Advance EPI Technology at ASM
Global Product Support Engineer
At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.
In this role, you’ll serve as the go‑to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.
What You’ll Do
As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
What We’re Looking For
You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience in semiconductor manufacturing environments
- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Excellent analytical and problem‑solving skills
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Be the Expert Others Rely On—Advance EPI Technology at ASM
Global Product Support Engineer
At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.
In this role, you’ll serve as the go‑to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.
What You’ll Do
As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
What We’re Looking For
You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience in semiconductor manufacturing environments
- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Excellent analytical and problem‑solving skills
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
See All 12 Product Support Engineer Jobs in Phoenix
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Find Product Support Engineer JobsProduct Support Engineer Job Market in Phoenix
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
Product Support Engineer Jobs in Phoenix: Frequently Asked Questions
How do I get a product support engineer job in Phoenix?
Focus your search on Phoenix's technology and semiconductor corridors, particularly Chandler, Tempe, and the Camelback East district, where demand for product support engineers is strongest. Companies in chip manufacturing, enterprise software, and cloud services hire most actively here. Candidates who combine hands-on troubleshooting experience with strong written communication stand out, since many Phoenix employers support both local and remote customer bases.
Which companies hire product support engineers in Phoenix?
Phoenix product support engineer roles are posted by ASM, Asm Beauty World Academy, and Asm Beauty World Academy and others right now, based on current listings on Migrate Mate as of July 2026. Phoenix attracts a mix of global technology firms with large local campuses and regional software companies that rely on in-office support teams.
Are there remote product support engineer jobs in Phoenix?
Yes, though availability depends heavily on the role type. About 0% of product support engineer openings tied to Phoenix are remote or hybrid as of July 2026, with fully on-site roles more common in semiconductor and hardware-facing positions. Software and SaaS-focused support roles in Phoenix tend to offer the most flexibility for remote or hybrid arrangements.
How can I get a product support engineer job in Phoenix with little or no experience?
The most realistic entry path in Phoenix is through a technical support associate or helpdesk role at one of the city's many SaaS, cloud, or semiconductor firms, which routinely hire and promote from within. Chandler and Tempe employers frequently recruit graduates from Arizona State University's engineering and technology programs. Earning a foundational certification in a relevant platform and building troubleshooting documentation samples gives early-career candidates a concrete edge in local interviews.
Which industries hire the most product support engineers in Phoenix?
Phoenix product support engineer roles concentrate in Electronics & Hardware, based on current listings on Migrate Mate as of July 2026. Phoenix's established semiconductor manufacturing base and its growing enterprise software sector make it a consistent source of product support demand across both hardware and cloud-based environments.
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