Product Support Engineer Jobs in Iowa

Job Title: Lead Engineer, Operations
Req ID: 49906
Job Location (Short): Ames, IA, USA
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: R&D, Technology and Engineering
Work Location Type: On-site

The Impact You'll Make

Are you passionate about the future of electrification? This is your chance to join the revolution with Danfoss Editron, where you will help deliver the world’s most sophisticated hybrid and electric drivetrains for heavy-duty vehicles and marine applications.

As a Lead Operations Engineer, you will be the engineering cornerstone for our growing Ames, Iowa facility. You will have the unique opportunity to lead and shape our manufacturing, quality, and service operations, ensuring we can deliver on the promise of a cleaner, more efficient future.

Your work will directly contribute to our mission of reducing emissions and fuel consumption for our customers. You will be a key technical expert, driving process improvements and providing critical support that keeps our innovative systems running in the most demanding environments.

What You’ll Be Doing

• Design, implement, and continuously improve our manufacturing processes using Lean tools to boost efficiency, quality, and safety.
• Act as the engineering lead for new product introductions, collaborating with design teams to ensure new products are launched seamlessly into production.
• Provide direct technical support to our customers, serving as a trusted expert to resolve issues both remotely and on-site.
• Manage the entire customer claim process, from initial communication to hands-on analysis and reporting, to identify root causes and prevent future issues.
• Drive our quality culture by developing process controls, analyzing supplier performance, and ensuring all engineering changes are implemented flawlessly.

What We're Looking For

• A Bachelor’s degree in Engineering or related technical field and 6+ years of experience in a manufacturing environment.
• A proven track record of improving processes using Lean methodologies (e.g., Value Stream Mapping, Kaizen, Root Cause Analysis).
• Proficiency with 2D and 3D CAD software (such as AutoCAD, Creo, or SolidWorks).
• Experience providing technical customer support, with a knack for troubleshooting and resolving complex issues.
• Strong communication skills in English, with the ability to explain complex technical concepts clearly.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39,360 people, serving customers in more than 100 countries through a global footprint of 95 factories.