Product Support Engineer Jobs in Louisiana

INTRODUCTION

In this dynamic and rewarding position, you will play a key role in offering technical assistance for both internal staff and client users, covering infrastructure, networks, servers, and mobile devices. At CIS Technologies, we span various sectors, overseeing an extensive network of servers, desktops, and associated network hardware. Reporting to the Chief Operations Officer and collaborating closely with fellow IT professionals, you will have the tools necessary to execute your duties effectively.

ROLE AND RESPONSIBILITIES

Key Responsibilities:

• Offer technical support to our clients' end users.
• Provide on-site assistance to clients in the greater New Orleans area, as required.
• Record all activities in our ticketing system and contribute to our knowledge base by documenting frequent issues and their solutions.
• Deliver training to users, both in-person and remotely, on various IT topics.
• Administer Office 365 applications and manage email setups.
• Respond to and resolve issues escalated by Level 1 Helpdesk team members.
• Keep an accurate inventory of hardware and software, ensuring all are updated in accordance with our policies.
• Troubleshoot hardware issues across servers, workstations, networks, and mobile devices, and manage OS and application deployments.
• Actively participate in IT team efforts and engage in both internal and external projects.
• Ability to physically handle IT equipment (25+ lbs) and be available for after-hours on-call support, according to a rotational schedule.
• Perform other tasks as needed, contributing to the team's success.

PERSONAL ATTRIBUTES

• Exceptional attention to detail and commitment to quality.
• Strong problem-solving skills, with a thorough and methodical approach.
• Ability to work well with diverse personalities, maintaining professionalism and positivity.
• Self-motivated, with excellent interpersonal and communication skills.
• Reliable transportation, a mobile phone, and a fast at-home internet connection are must-haves.
• Good personal hygiene and a sense of humor are appreciated.

BASIC QUALIFICATIONS

Technical Requirements:

• Preferably 5+ years in Helpdesk Support.
• Essential knowledge of Windows 10, 11, and Windows Server (2012-2022).
• Experience with Mac OS X, Microsoft Office, and Microsoft/Office 365 support is highly valued.
• Proficiency in VPN technologies, WiFi troubleshooting, and advanced networking is essential.
• A solid understanding of internet architecture, cloud platforms (Azure, AWS, Google Cloud), and virtualization technologies (VMware vSphere, Hyper-V, XCP-ng) is desirable.

WHAT WE OFFER

• Competitive salary.
• Flexible working hours.
• A vibrant and supportive work environment.
• Opportunities for continuous learning and development.
• Comprehensive health benefits and a 401K plan.

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

LOCATION

• New Orleans, LA: Relocate before starting work (Required)