Product Support Specialist Jobs in Omaha, NE
Product Support Specialist jobs in Omaha are in strong demand, concentrated in the Aksarben Village, Midtown Corridor, and downtown business district across financial services, insurance technology, and enterprise software. Employers actively hiring include Creighton University, Orion Advisor Technology, and Coach. Find a role that fits below and apply directly.
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Showing 5 of 48+ Product Support Specialist jobs
IT Support Technician 4 – Full Time
SUMMARY DESCRIPTION
ESSENTIAL JOB FUNCTIONS/DUTIES
- Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
- Assist in developing and maintaining business continuity and disaster recovery plans and respond to technology-related incidents as needed.
- Install, configure, maintain, monitor, and troubleshoot desktop computers, laptops, printers, scanners, peripheral devices, presentation equipment, networking equipment, and associated software.
- Provide technical support and training to team members regarding hardware, software, and equipment operation.
- Diagnose and resolve complex hardware and software issues for end users while implementing effective corrective solutions.
- Respond promptly to IT support requests received by phone, email, or other communication methods.
- Coordinate with third-party Audio/Visual vendors and provide AV support for business operations and events.
- Install, maintain, and support Windows operating systems, Microsoft applications, and related technologies.
- Assist with server deployments, network equipment maintenance, and data center operations.
- Maintain accurate inventories of computer hardware, networking equipment, and peripheral devices.
- Document hardware installations, repairs, upgrades, failures, and equipment removals.
- Monitor hardware warranties, maintenance agreements, and vendor contracts.
- Support Active Directory administration and troubleshooting.
- Assist with network diagnostics utilizing appropriate system tools.
- Perform other duties as assigned.
JOB REQUIREMENTS
- Must be at least 19 years of age.
- High School Diploma or equivalent required.
- Minimum of two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, Microsoft products, servers, and network equipment.
- Minimum of one (1) year of experience working in an Active Directory environment.
- Experience using system administration and diagnostic tools such as Wireshark, Fluke Meter, Altiris, and Ghost preferred.
- Previous experience supporting data center environments preferred.
- Previous casino IT experience preferred.
- Experience supporting gaming systems, table game systems, cash dispensing systems, and kiosk technology preferred.
- Strong troubleshooting, organizational, and customer service skills.
- Ability to communicate effectively in English, both verbally and in writing.
PREFERRED CERTIFICATIONS
- Microsoft Certification
- Cisco Certification
- CompTIA A+
- CompTIA Network+
CORE COMPETENCIES
- Collaboration
- Guest Focus
- Communication
- Problem Solving
- Flexibility
- Ethical Conduct
- Stress Management
- Attention to Detail
- Technical Aptitude
WORK SCHEDULE
LICENSE REQUIREMENTS
- Ability to obtain and maintain a Nebraska Gaming License.
IT Support Technician 4 – Full Time
SUMMARY DESCRIPTION
ESSENTIAL JOB FUNCTIONS/DUTIES
- Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
- Assist in developing and maintaining business continuity and disaster recovery plans and respond to technology-related incidents as needed.
- Install, configure, maintain, monitor, and troubleshoot desktop computers, laptops, printers, scanners, peripheral devices, presentation equipment, networking equipment, and associated software.
- Provide technical support and training to team members regarding hardware, software, and equipment operation.
- Diagnose and resolve complex hardware and software issues for end users while implementing effective corrective solutions.
- Respond promptly to IT support requests received by phone, email, or other communication methods.
- Coordinate with third-party Audio/Visual vendors and provide AV support for business operations and events.
- Install, maintain, and support Windows operating systems, Microsoft applications, and related technologies.
- Assist with server deployments, network equipment maintenance, and data center operations.
- Maintain accurate inventories of computer hardware, networking equipment, and peripheral devices.
- Document hardware installations, repairs, upgrades, failures, and equipment removals.
- Monitor hardware warranties, maintenance agreements, and vendor contracts.
- Support Active Directory administration and troubleshooting.
- Assist with network diagnostics utilizing appropriate system tools.
- Perform other duties as assigned.
JOB REQUIREMENTS
- Must be at least 19 years of age.
- High School Diploma or equivalent required.
- Minimum of two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, Microsoft products, servers, and network equipment.
- Minimum of one (1) year of experience working in an Active Directory environment.
- Experience using system administration and diagnostic tools such as Wireshark, Fluke Meter, Altiris, and Ghost preferred.
- Previous experience supporting data center environments preferred.
- Previous casino IT experience preferred.
- Experience supporting gaming systems, table game systems, cash dispensing systems, and kiosk technology preferred.
- Strong troubleshooting, organizational, and customer service skills.
- Ability to communicate effectively in English, both verbally and in writing.
PREFERRED CERTIFICATIONS
- Microsoft Certification
- Cisco Certification
- CompTIA A+
- CompTIA Network+
CORE COMPETENCIES
- Collaboration
- Guest Focus
- Communication
- Problem Solving
- Flexibility
- Ethical Conduct
- Stress Management
- Attention to Detail
- Technical Aptitude
WORK SCHEDULE
LICENSE REQUIREMENTS
- Ability to obtain and maintain a Nebraska Gaming License.
See All 48 Product Support Specialist Jobs in Omaha
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Find JobsProduct Support Specialist Job Market in Omaha
Who's Hiring
Top Industries Hiring
- Education
- Healthcare & Medical Services
- Energy
- Manufacturing
- Technology & Software
Product Support Specialist Jobs in Omaha: Frequently Asked Questions
How do I get a product support specialist job in Omaha?
Focus your search on Omaha's financial services, insurtech, and enterprise software sectors, which generate the most product support specialist openings in the metro. Employers in Aksarben Village and the downtown corridor hire regularly for these roles. Candidates who demonstrate familiarity with CRM platforms, ticketing systems, and technical troubleshooting stand out, as do those with prior experience in client-facing or SaaS support environments.
Which companies hire product support specialists in Omaha?
Companies currently hiring product support specialists in Omaha include Creighton University, Orion Advisor Technology, and Coach, per current listings on Migrate Mate as of July 2026. Omaha's employer mix tends toward large financial institutions, regional insurance carriers, and growing technology firms that maintain dedicated product support teams.
Are there remote product support specialist jobs in Omaha?
Yes, though availability depends on the role: desk-based and software-focused product support positions are commonly remote or hybrid, while roles tied to hardware or on-site client systems tend to require in-person work. About 35% of product support specialist openings tied to Omaha are remote or hybrid as of July 2026. Software and SaaS support roles in Omaha's tech sector account for most of the remote-eligible positions.
How can I get a product support specialist job in Omaha with little or no experience?
The most realistic entry path in Omaha is through customer service or technical support roles at one of the city's large financial institutions or insurance carriers, which frequently promote internally into product support positions. Regional SaaS companies in Aksarben Village also hire entry-level support associates who learn the product on the job. Earning a CompTIA A+ certification or completing a community college IT program at Metro Community College can strengthen an application considerably.
Which industries hire the most product support specialists in Omaha?
Omaha product support specialist roles concentrate in Education, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of July 2026. Omaha's deep roots in financial services and insurance, combined with its expanding technology sector, create consistent demand for product support professionals who can bridge technical and client-facing functions.
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