Professional Services Specialist Jobs
Professional Services Specialist jobs are open across consulting, technology, financial services, and healthcare, covering specializations in client onboarding, implementation support, and customer success, from entry-level associate to senior specialist. See the openings below and apply to the ones that match your experience.
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HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.
As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.
As part of the HKA team you can expect:
A strong collaborative culture with a mutual pursuit of your success alongside the success of our teams.
The opportunity to solve problems creatively, contribute to our innovative direction, and be valued as an individual
The ability to leverage HKA’s strong network and presence in various industries and reputation for exceptional expert witnesses to accelerate career development and connections.
The Opportunity
HKA has four specialized consulting service lines that advise clients on complex matters involving risk, disputes, and expert testimony. We are seeking a Professional Services Operations Specialist to support these practices across the Americas, with a focus on resource planning, operational efficiency, and effective client delivery (you can learn more about our service lines here.)
Reporting to the Principal, Operations, you will partner closely to support the Service Line Leads who oversee these practices, advancing the resourcing, forecasting, reporting, and operational priorities that keep their teams running effectively. Your work will help turn business needs into action while allowing our consulting leaders to stay focused on their people, clients, and complex engagements.
Responsibilities
Act as the primary liaison between Service Line Leadership and support functions, including Finance, HR, IT, and others, to ensure efficient day-to-day operations and alignment across teams.
Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.
Coordinate Service Line Leads’ meetings, including agenda preparation, development of materials, and follow-up on action items across stakeholders.
Support resource planning activities, including tracking team capacity, utilization, and staffing needs.
Coordinate special projects and business initiatives for Service Line Leads, including data analysis and reporting.
Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.
Coordinate with Finance to support the Service Line Leads’ delivery against key performance indicators (KPIs).
Skills and Experience
5+ years of experience working in similar operations roles assessing operational data, utilization, resource needs, and business forecasts to drive planning, prioritization, and execution across a professional services environment.
2+ years of experience working for professional services organizations.
Advanced proficiency with Microsoft Power BI.
Strong command of the full Microsoft Office suite.
Recent experience supporting multiple service lines/departments/business units/practice areas, entities, or similar structures.
Track record of managing competing operational priorities, delivering accurate and actionable information, and ensuring successful execution across multiple concurrent initiatives.
Strong command of CRM systems to manage pipelines, projects, and resources.
Proven experience using Artificial Intelligence (AI) tools to improve efficiency and streamline workflows, with an understanding of their capabilities and limitations.
Mastery of building trusted partnerships with leaders, delivery teams, and support functions across multiple service lines and regions.
A self-motivated, proactive mindset and the ability to work both independently and collaboratively.
Compensation: HKA offers an annual salary range of $110,000 to $122,500, along with a competitive benefits package supporting your health, finances, and work-life balance. This includes comprehensive health coverage, retirement savings with company contribution, PTO, performance bonus opportunities, and robust training and development programs to support your growth and career progression.
What We Offer
Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA.
Fairness and Equality at HKA:
HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our website for further information or feel free to ask our recruitment team for further information.
All HKA employment decisions shall be made in accordance with controlling laws and based on merit.
Stay Alert: Protect Yourself from Phishing Scams
Please be aware that HKA only publishes official job postings on our website (Join Us | HKA) and on verified job boards. We will never ask for sensitive personal information during the job application process. If you have any doubts, we recommend you visit our website to verify job listings before applying. If you would like more confirmation, please feel free to email us at enquiries@hka.com to check the authenticity of a job posting.
HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.
As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.
As part of the HKA team you can expect:
A strong collaborative culture with a mutual pursuit of your success alongside the success of our teams.
The opportunity to solve problems creatively, contribute to our innovative direction, and be valued as an individual
The ability to leverage HKA’s strong network and presence in various industries and reputation for exceptional expert witnesses to accelerate career development and connections.
The Opportunity
HKA has four specialized consulting service lines that advise clients on complex matters involving risk, disputes, and expert testimony. We are seeking a Professional Services Operations Specialist to support these practices across the Americas, with a focus on resource planning, operational efficiency, and effective client delivery (you can learn more about our service lines here.)
Reporting to the Principal, Operations, you will partner closely to support the Service Line Leads who oversee these practices, advancing the resourcing, forecasting, reporting, and operational priorities that keep their teams running effectively. Your work will help turn business needs into action while allowing our consulting leaders to stay focused on their people, clients, and complex engagements.
Responsibilities
Act as the primary liaison between Service Line Leadership and support functions, including Finance, HR, IT, and others, to ensure efficient day-to-day operations and alignment across teams.
Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.
Coordinate Service Line Leads’ meetings, including agenda preparation, development of materials, and follow-up on action items across stakeholders.
Support resource planning activities, including tracking team capacity, utilization, and staffing needs.
Coordinate special projects and business initiatives for Service Line Leads, including data analysis and reporting.
Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.
Coordinate with Finance to support the Service Line Leads’ delivery against key performance indicators (KPIs).
Skills and Experience
5+ years of experience working in similar operations roles assessing operational data, utilization, resource needs, and business forecasts to drive planning, prioritization, and execution across a professional services environment.
2+ years of experience working for professional services organizations.
Advanced proficiency with Microsoft Power BI.
Strong command of the full Microsoft Office suite.
Recent experience supporting multiple service lines/departments/business units/practice areas, entities, or similar structures.
Track record of managing competing operational priorities, delivering accurate and actionable information, and ensuring successful execution across multiple concurrent initiatives.
Strong command of CRM systems to manage pipelines, projects, and resources.
Proven experience using Artificial Intelligence (AI) tools to improve efficiency and streamline workflows, with an understanding of their capabilities and limitations.
Mastery of building trusted partnerships with leaders, delivery teams, and support functions across multiple service lines and regions.
A self-motivated, proactive mindset and the ability to work both independently and collaboratively.
Compensation: HKA offers an annual salary range of $110,000 to $122,500, along with a competitive benefits package supporting your health, finances, and work-life balance. This includes comprehensive health coverage, retirement savings with company contribution, PTO, performance bonus opportunities, and robust training and development programs to support your growth and career progression.
What We Offer
Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA.
Fairness and Equality at HKA:
HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our website for further information or feel free to ask our recruitment team for further information.
All HKA employment decisions shall be made in accordance with controlling laws and based on merit.
Stay Alert: Protect Yourself from Phishing Scams
Please be aware that HKA only publishes official job postings on our website (Join Us | HKA) and on verified job boards. We will never ask for sensitive personal information during the job application process. If you have any doubts, we recommend you visit our website to verify job listings before applying. If you would like more confirmation, please feel free to email us at enquiries@hka.com to check the authenticity of a job posting.
Professional Services Specialist Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in professional services specialist jobs.
- 2 or more years of client-facing implementation, onboarding, or customer success experience
- Proficiency with CRM platforms and project management or ticketing tools
- Strong written and verbal communication skills for executive and technical audiences
- Ability to manage multiple concurrent client engagements under deadline pressure
- Bachelor's degree in business, information technology, communications, or a related field
- Experience creating documentation such as SOWs, training materials, or runbooks
Tips for Your Professional Services Specialist Job Search
Tailor your resume to implementation metrics
Professional services specialist roles prioritize measurable outcomes over responsibilities. Quantify client onboarding timelines you shortened, adoption rates you improved, or escalations you resolved. Hiring managers in this space read dozens of generic resumes and stop at concrete results.
Highlight your product and platform fluency
Most job descriptions list specific platforms, whether CRM systems, ERP tools, or project management software. Name the exact tools you've used in your resume and match them to what the posting calls out. A generic 'proficient in various platforms' line gets ignored.
Apply early to roles that fit
Migrate Mate lists professional services specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by deployment model
Some employers hire professional services specialists for high-touch enterprise rollouts, others for scaled SMB onboarding. Identify which model fits your experience before applying so your cover letter and answers speak directly to that context, not a generic version of the role.
Prepare a client scenario for your interview
Interviewers in professional services consistently ask behavioral questions about difficult client situations. Prepare two or three specific stories covering a stalled implementation, a scope disagreement, and a client who needed extra hand-holding, with a clear outcome for each.
Negotiate scope and travel expectations upfront
Compensation conversations in professional services often overlook travel load, on-call expectations, and billable-hour targets. Ask directly what a typical quarter looks like before accepting an offer so you're negotiating the full picture, not just the base salary.
Professional Services Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most professional services specialists?
University of Colorado, Kering, and Ericsson are hiring the most professional services specialists right now, with openings concentrated in Florida, Colorado, and Texas, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at enterprise software and managed services companies scaling their implementation teams.
How many professional services specialist jobs are remote?
About 71% of professional services specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility in this role. Sub-areas like customer success management and technical onboarding support tend to have the highest remote availability, while on-site implementation and training roles are more likely to require in-person work.
How do you become a professional services specialist?
Start by building experience in a client-facing role such as customer support, account coordination, or technical support, where you handle real problems under time pressure. Develop fluency in at least one widely used CRM or implementation platform. From there, target associate-level professional services roles at software or consulting firms, where on-the-job project exposure accelerates the transition into a full specialist position.
Can you get a professional services specialist job with little experience?
Yes, entry-level professional services specialist roles exist, particularly at SaaS companies and managed services providers with structured onboarding programs. Employers hiring candidates with limited experience typically look for strong communication skills, comfort with software tools, and a demonstrated ability to stay organized under pressure. Internships, support desk experience, or project coordination roles all translate well to early-career applications.
What does the professional services specialist interview process look like?
Most processes run three to four stages. An initial phone screen with a recruiter focuses on your background and availability. A hiring manager conversation digs into past client situations and how you handled conflict or scope changes. A technical or role-play round may ask you to walk through a mock onboarding call or troubleshoot a client scenario. Final rounds often include a panel with cross-functional stakeholders from sales, product, or support.
Where can I find and apply to professional services specialist jobs?
You can find and apply to professional services specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your specialization and experience level, then apply directly to each listing that fits.
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