Mid Level Quality Assurance Technician Jobs
Mid level quality assurance technician jobs go to professionals ready to own test plans end to end, guide junior teammates through complex processes, and make quality calls with minimal oversight. Openings run across Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, with Jobot, SGS, and Cardinal Health among the employers hiring at this level now.
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Role: Quality Assurance Program Specialist
Location: Chicago, IL – Chicago Corporate Office
Duration: 6 Months (Potential for Extension)
Start Date: December 1, 2026
Position Overview
Our Client is seeking an experienced Quality Assurance Program Specialist to support the administration, coordination, execution, and ongoing development of its Global Quality Assurance (QA) programs and HyQuality product platforms. Reporting directly to the Senior Manager of Global Quality Assurance, this individual will play an important role in coordinating enterprise-wide quality initiatives, managing program deliverables, supporting platform enhancements, and facilitating communication between Hyatt's corporate teams, hotel properties, technology groups, and external vendors. The ideal candidate is a highly organized, detail-oriented professional with experience supporting large-scale programs, coordinating cross-functional initiatives, maintaining project documentation, and monitoring deliverables across multiple stakeholders. This is a program administration and execution role requiring strong organizational, analytical, communication, and project coordination skills. Hospitality industry experience is highly desirable.
Key Responsibilities
1. Program Administration & Coordination
- Coordinate meetings, stakeholder discussions, and program-related activities.
- Prepare meeting agendas, presentations, Excel reports, and supporting documentation.
- Record and distribute meeting minutes, action items, and follow-up communications.
- Maintain comprehensive documentation and tracking of program activities, timelines, and deliverables.
- Serve as a point of contact for hotel property-level inquiries related to QA programs.
- Maintain program information and documentation within HyattConnect, ServiceNow, and other internal platforms.
- Assist with invoice processing, financial tracking, and property-level billbacks.
2. Global Program Execution
- Support the implementation and ongoing administration of Hyatt's Global Quality Assurance initiatives.
- Maintain program checklists, schedules, and deliverable tracking.
- Coordinate with corporate departments, hotel properties, technology teams, and external vendors.
- Assist with training, outreach, and communications to increase program awareness and participation.
- Monitor program milestones, identify outstanding items, and proactively follow up to ensure deadlines are met.
- Support reporting, presentations, and program performance measurement.
- Assist with continuous improvement initiatives and future program development.
3. Quality Assurance Platforms & Technology Support
- Assist with managing requirements, enhancements, and testing activities for QA tools and platforms, including HyQuality.
- Coordinate with Hyatt IT teams and external vendors regarding platform-related requests and enhancements.
- Document business requirements, track issues, and monitor progress through resolution.
- Assist with prioritizing QA-related requests and coordinating implementation activities.
- Support platform updates, process improvements, and rollout initiatives.
4. Stakeholder Communication & Reporting
- Draft program announcements, communications, and updates for Hyatt's global hotel properties.
- Coordinate communications between corporate leadership, property-level teams, technology groups, and vendors.
- Prepare status reports, presentations, and program updates.
- Track participation, outstanding deliverables, and key program milestones.
- Help ensure consistent execution of QA initiatives across a geographically dispersed organization.
Required Qualifications
- Minimum of 5 years of experience in program administration, program coordination, project coordination, business operations, or a related discipline.
- Experience supporting enterprise-wide programs, large-scale initiatives, or product rollouts.
- Strong organizational, analytical, problem-solving, and critical-thinking abilities.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Experience maintaining project documentation, tracking deliverables, and coordinating multiple workstreams.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities, maintain timelines, and follow through on deliverables.
- Demonstrated ability to collaborate across multiple departments and stakeholder groups.
- Strong attention to detail and ability to work independently.
Preferred Qualifications
- Previous experience within the hospitality, hotel, travel, or resort industry.
- Experience supporting corporate-level programs for a large hotel brand or hospitality organization.
- Familiarity with quality assurance programs, operational standards, compliance initiatives, or continuous improvement programs.
- Experience with ServiceNow, HyattConnect, or similar enterprise platforms.
- Experience coordinating software/platform enhancements, requirements gathering, or user acceptance testing (UAT).
- Experience supporting global programs involving geographically dispersed teams and external vendors.
Education
Bachelor's degree or equivalent undergraduate degree required.
Thanks & Regards,
Vaishnav Gupta | Senior Technical Recruiter
KPG99, INC | MBE Certified Firm
3240 E State, St Ext | Hamilton, NJ 08619
Vaishnav.gupta@kpgtech.com
Role: Quality Assurance Program Specialist
Location: Chicago, IL – Chicago Corporate Office
Duration: 6 Months (Potential for Extension)
Start Date: December 1, 2026
Position Overview
Our Client is seeking an experienced Quality Assurance Program Specialist to support the administration, coordination, execution, and ongoing development of its Global Quality Assurance (QA) programs and HyQuality product platforms. Reporting directly to the Senior Manager of Global Quality Assurance, this individual will play an important role in coordinating enterprise-wide quality initiatives, managing program deliverables, supporting platform enhancements, and facilitating communication between Hyatt's corporate teams, hotel properties, technology groups, and external vendors. The ideal candidate is a highly organized, detail-oriented professional with experience supporting large-scale programs, coordinating cross-functional initiatives, maintaining project documentation, and monitoring deliverables across multiple stakeholders. This is a program administration and execution role requiring strong organizational, analytical, communication, and project coordination skills. Hospitality industry experience is highly desirable.
Key Responsibilities
1. Program Administration & Coordination
- Coordinate meetings, stakeholder discussions, and program-related activities.
- Prepare meeting agendas, presentations, Excel reports, and supporting documentation.
- Record and distribute meeting minutes, action items, and follow-up communications.
- Maintain comprehensive documentation and tracking of program activities, timelines, and deliverables.
- Serve as a point of contact for hotel property-level inquiries related to QA programs.
- Maintain program information and documentation within HyattConnect, ServiceNow, and other internal platforms.
- Assist with invoice processing, financial tracking, and property-level billbacks.
2. Global Program Execution
- Support the implementation and ongoing administration of Hyatt's Global Quality Assurance initiatives.
- Maintain program checklists, schedules, and deliverable tracking.
- Coordinate with corporate departments, hotel properties, technology teams, and external vendors.
- Assist with training, outreach, and communications to increase program awareness and participation.
- Monitor program milestones, identify outstanding items, and proactively follow up to ensure deadlines are met.
- Support reporting, presentations, and program performance measurement.
- Assist with continuous improvement initiatives and future program development.
3. Quality Assurance Platforms & Technology Support
- Assist with managing requirements, enhancements, and testing activities for QA tools and platforms, including HyQuality.
- Coordinate with Hyatt IT teams and external vendors regarding platform-related requests and enhancements.
- Document business requirements, track issues, and monitor progress through resolution.
- Assist with prioritizing QA-related requests and coordinating implementation activities.
- Support platform updates, process improvements, and rollout initiatives.
4. Stakeholder Communication & Reporting
- Draft program announcements, communications, and updates for Hyatt's global hotel properties.
- Coordinate communications between corporate leadership, property-level teams, technology groups, and vendors.
- Prepare status reports, presentations, and program updates.
- Track participation, outstanding deliverables, and key program milestones.
- Help ensure consistent execution of QA initiatives across a geographically dispersed organization.
Required Qualifications
- Minimum of 5 years of experience in program administration, program coordination, project coordination, business operations, or a related discipline.
- Experience supporting enterprise-wide programs, large-scale initiatives, or product rollouts.
- Strong organizational, analytical, problem-solving, and critical-thinking abilities.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Experience maintaining project documentation, tracking deliverables, and coordinating multiple workstreams.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities, maintain timelines, and follow through on deliverables.
- Demonstrated ability to collaborate across multiple departments and stakeholder groups.
- Strong attention to detail and ability to work independently.
Preferred Qualifications
- Previous experience within the hospitality, hotel, travel, or resort industry.
- Experience supporting corporate-level programs for a large hotel brand or hospitality organization.
- Familiarity with quality assurance programs, operational standards, compliance initiatives, or continuous improvement programs.
- Experience with ServiceNow, HyattConnect, or similar enterprise platforms.
- Experience coordinating software/platform enhancements, requirements gathering, or user acceptance testing (UAT).
- Experience supporting global programs involving geographically dispersed teams and external vendors.
Education
Bachelor's degree or equivalent undergraduate degree required.
Thanks & Regards,
Vaishnav Gupta | Senior Technical Recruiter
KPG99, INC | MBE Certified Firm
3240 E State, St Ext | Hamilton, NJ 08619
Vaishnav.gupta@kpgtech.com
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Mid Level Quality Assurance Technician Jobs: Frequently Asked Questions
How do I get a mid level quality assurance technician job?
Position yourself around ownership, not just task completion. Highlight projects where you wrote or revised test protocols, caught defects that reached production, or trained a newer technician. Employers at this level want to see that you work independently and improve processes, not just execute them. Tailor your resume to show measurable quality outcomes, such as defect reduction or audit pass rates, rather than a list of daily duties.
Which companies hire mid level quality assurance technicians?
Companies hiring mid level quality assurance technicians right now include Jobot, SGS, and Cardinal Health, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from manufacturers, healthcare device makers, food and beverage producers, and technology firms that run structured quality systems requiring experienced technicians who can operate with limited supervision.
Are there remote mid level quality assurance technician jobs?
Yes, though most quality assurance technician roles involve hands-on work, so options vary by industry. About 16% of mid level quality assurance technician openings are remote or hybrid as of November 2026, with remote positions more common in software quality assurance, documentation review, and audit coordination roles than in lab or production-floor environments.
How do I move up to a mid level quality assurance technician role?
Moving into a mid level role comes from building depth over your first few years, not just logging time. Focus on owning complete inspection cycles, learning relevant standards such as ISO or GMP, and volunteering for root-cause investigations. Technicians who document process improvements, earn an industry certification, and demonstrate they can close a quality issue without escalating every decision tend to advance faster into mid level positions.
Which industries hire the most mid level quality assurance technicians?
Mid Level quality assurance technician roles concentrate in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate under strict regulatory or compliance requirements, where experienced technicians who can apply standards independently are essential to maintaining certifications and protecting product integrity.