Entry Level Quality Systems Supervisor Jobs
New grad quality systems supervisor jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship record or hands-on project work often matters more than a lengthy resume. Most openings are on-site roles across Manufacturing, Electronics & Hardware, and Consulting & Professional Services, with employers like Jobot, Katalyst Healthcares & Life Sciences, and Jabil hiring at this level now.
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JOB SUMMARY
The Director of Training, Performance Development & Quality provides strategic leadership for property learning, leadership development, service culture, quality assurance, and continuous improvement. The role translates brand standards, guest insights, audit findings, and business priorities into practical training and operational action plans that strengthen associate capability, elevate the guest experience, improve compliance, and deliver measurable business results. Working with considerable independence, the Director partners closely with the General Manager, Human Resources, and Operations leaders to embed a culture of learning, accountability, and sustained excellence throughout the property.
CANDIDATE PROFILE
Education and Experience
- Two-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, Organizational Development, Quality Management, or a related major, with four years of relevant experience in hotel operations, learning and development, human resources, quality, or a related professional area; OR
- Four-year bachelor’s degree in a related discipline with two years of relevant professional experience.
Preferred
- Luxury hospitality and hotel operations leadership experience.
- Certified trainer or demonstrated expertise in adult learning and facilitation.
- Experience with quality assurance, guest satisfaction analytics, process improvement, audit readiness, and action planning.
- Working knowledge of Marriott learning platforms, guestVoice, GXP, MI Health Check/BSA, LQA, Forbes Travel Guide standards, and continuous-improvement tools.
- Lean Six Sigma, quality management, or comparable process-improvement certification.
CORE WORK ACTIVITIES
Strategic Learning and Quality Leadership
- Develops and executes an integrated annual learning and quality strategy aligned with property priorities, brand expectations, balanced scorecard goals, and financial objectives.
- Advises the General Manager and Executive Committee on capability gaps, quality risks, guest-experience trends, and improvement priorities.
- Establishes governance, communication, and accountability routines that connect training, quality assurance, and operational execution.
- Models The Ritz-Carlton Gold Standards and reinforces a culture in which every leader owns service excellence, associate development, and quality outcomes.
- Leads the property Quality Committee and builds a strong network of departmental Quality Champions and learning partners.
Learning Delivery and Compliance
- Conducts needs assessments and maintains a property Learning Delivery Plan that addresses business priorities, service opportunities, and required curricula.
- Facilitates or oversees orientation, core required training, brand and service programs, leadership development, and role-specific learning for hourly associates, supervisors, managers, and leaders.
- Applies adult-learning principles, inclusive facilitation practices, and appropriate technology to create engaging in-person and virtual learning experiences.
- Ensures training content, delivery, attendance, and records comply with company standards and are accurately maintained in approved learning systems.
- Monitors completion of required learning, identifies gaps, and partners with Human Resources and Operations leaders to drive timely compliance.
- Participates in applicable field trainer and continent learning networks to ensure new programs, resources, and process changes are effectively deployed on property.
Leadership and Associate Development
- Serves as the property subject matter expert for leadership development tools, performance development planning, coaching resources, and career-growth programs.
- Coaches leaders to strengthen their own performance and improve the capability, engagement, and accountability of their teams.
- Partners with Human Resources on management development, succession readiness, onboarding, and development planning for new and emerging leaders.
- Observes service and leadership behaviors in the operation, provides actionable feedback, and supports leaders in converting feedback into sustained behavior change.
- Builds internal facilitator, Learning Coach, Quality Champion, and Green Belt capability to expand ownership across the property.
Quality Assurance and Guest Experience
- Leads the property’s quality-assurance calendar, including self-assessments, MI Health Check/BSA preparation, LQA and Forbes readiness, standards communication, and post-assessment action planning.
- Reviews guestVoice, Intent to Recommend, service-recovery trends, audit results, operational defects, and other key indicators to identify root causes and prioritize improvement opportunities.
- Conducts or coordinates operational observations, inspections, and validation checks to verify consistent execution of brand, cleanliness, maintenance, safety, and service standards.
- Ensures audit and assessment findings are translated into specific, time-bound action plans with clear ownership, follow-up, and closure validation.
- Partners with department leaders to strengthen daily line-ups, service energizers, standards reinforcement, and recognition practices that sustain a luxury service culture.
Continuous Improvement and Business Impact
- Leads cross-functional quality-improvement projects using structured problem-solving, root-cause analysis, Kaizen, Lean Six Sigma, or other approved methodologies.
- Coordinates implementation of continent and brand quality initiatives, advisory-board solutions, best practices, and property readiness programs.
- Develops dashboards and reporting that show progress, risks, adoption, and measurable outcomes across guest satisfaction, associate capability, compliance, productivity, revenue, and cost efficiency.
- Measures learning transfer and program effectiveness through observations, assessments, operational performance, and stakeholder feedback; adjusts strategies based on results.
- Identifies opportunities to improve profitability and operational efficiency without compromising luxury service, brand standards, or the associate experience.
- Documents and standardizes successful improvements so they can be sustained and replicated across departments.
Stakeholder Partnership, Communication, and Resources
- Builds strong partnerships with the General Manager, Human Resources, Operations leaders, regional/continent teams, and external quality partners to align priorities and accelerate execution.
- Communicates performance insights, learning priorities, audit readiness, and improvement status clearly to property leadership and relevant stakeholders.
- Facilitates disciplined quality meetings with focused agendas, documented decisions, assigned actions, and consistent follow-up.
- Participates in development of the training and quality budget and manages controllable expenses in alignment with property financial goals.
- Oversees assigned coordinators, facilitators, Quality Champions, and project teams, providing direction, coaching, and recognition.
- Maintains current knowledge of brand standards, learning technology, quality systems, luxury-service benchmarks, and industry best practices.
KEY SUCCESS MEASURES
- Guest experience and Intent to Recommend performance.
- MI Health Check/BSA, LQA, Forbes, and other applicable quality results.
- Completion and effectiveness of required learning and leadership-development programs.
- Timely closure and sustained effectiveness of audit and quality action plans.
- Progress and verified benefits from continuous-improvement projects.
- Associate engagement, leadership readiness, and adoption of service and quality practices.
- Achievement of approved budget, productivity, and business-impact goals.
LOCATION
6900 Great Bay, Saint Thomas VI 00802, United States
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JOB SUMMARY
The Director of Training, Performance Development & Quality provides strategic leadership for property learning, leadership development, service culture, quality assurance, and continuous improvement. The role translates brand standards, guest insights, audit findings, and business priorities into practical training and operational action plans that strengthen associate capability, elevate the guest experience, improve compliance, and deliver measurable business results. Working with considerable independence, the Director partners closely with the General Manager, Human Resources, and Operations leaders to embed a culture of learning, accountability, and sustained excellence throughout the property.
CANDIDATE PROFILE
Education and Experience
- Two-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, Organizational Development, Quality Management, or a related major, with four years of relevant experience in hotel operations, learning and development, human resources, quality, or a related professional area; OR
- Four-year bachelor’s degree in a related discipline with two years of relevant professional experience.
Preferred
- Luxury hospitality and hotel operations leadership experience.
- Certified trainer or demonstrated expertise in adult learning and facilitation.
- Experience with quality assurance, guest satisfaction analytics, process improvement, audit readiness, and action planning.
- Working knowledge of Marriott learning platforms, guestVoice, GXP, MI Health Check/BSA, LQA, Forbes Travel Guide standards, and continuous-improvement tools.
- Lean Six Sigma, quality management, or comparable process-improvement certification.
CORE WORK ACTIVITIES
Strategic Learning and Quality Leadership
- Develops and executes an integrated annual learning and quality strategy aligned with property priorities, brand expectations, balanced scorecard goals, and financial objectives.
- Advises the General Manager and Executive Committee on capability gaps, quality risks, guest-experience trends, and improvement priorities.
- Establishes governance, communication, and accountability routines that connect training, quality assurance, and operational execution.
- Models The Ritz-Carlton Gold Standards and reinforces a culture in which every leader owns service excellence, associate development, and quality outcomes.
- Leads the property Quality Committee and builds a strong network of departmental Quality Champions and learning partners.
Learning Delivery and Compliance
- Conducts needs assessments and maintains a property Learning Delivery Plan that addresses business priorities, service opportunities, and required curricula.
- Facilitates or oversees orientation, core required training, brand and service programs, leadership development, and role-specific learning for hourly associates, supervisors, managers, and leaders.
- Applies adult-learning principles, inclusive facilitation practices, and appropriate technology to create engaging in-person and virtual learning experiences.
- Ensures training content, delivery, attendance, and records comply with company standards and are accurately maintained in approved learning systems.
- Monitors completion of required learning, identifies gaps, and partners with Human Resources and Operations leaders to drive timely compliance.
- Participates in applicable field trainer and continent learning networks to ensure new programs, resources, and process changes are effectively deployed on property.
Leadership and Associate Development
- Serves as the property subject matter expert for leadership development tools, performance development planning, coaching resources, and career-growth programs.
- Coaches leaders to strengthen their own performance and improve the capability, engagement, and accountability of their teams.
- Partners with Human Resources on management development, succession readiness, onboarding, and development planning for new and emerging leaders.
- Observes service and leadership behaviors in the operation, provides actionable feedback, and supports leaders in converting feedback into sustained behavior change.
- Builds internal facilitator, Learning Coach, Quality Champion, and Green Belt capability to expand ownership across the property.
Quality Assurance and Guest Experience
- Leads the property’s quality-assurance calendar, including self-assessments, MI Health Check/BSA preparation, LQA and Forbes readiness, standards communication, and post-assessment action planning.
- Reviews guestVoice, Intent to Recommend, service-recovery trends, audit results, operational defects, and other key indicators to identify root causes and prioritize improvement opportunities.
- Conducts or coordinates operational observations, inspections, and validation checks to verify consistent execution of brand, cleanliness, maintenance, safety, and service standards.
- Ensures audit and assessment findings are translated into specific, time-bound action plans with clear ownership, follow-up, and closure validation.
- Partners with department leaders to strengthen daily line-ups, service energizers, standards reinforcement, and recognition practices that sustain a luxury service culture.
Continuous Improvement and Business Impact
- Leads cross-functional quality-improvement projects using structured problem-solving, root-cause analysis, Kaizen, Lean Six Sigma, or other approved methodologies.
- Coordinates implementation of continent and brand quality initiatives, advisory-board solutions, best practices, and property readiness programs.
- Develops dashboards and reporting that show progress, risks, adoption, and measurable outcomes across guest satisfaction, associate capability, compliance, productivity, revenue, and cost efficiency.
- Measures learning transfer and program effectiveness through observations, assessments, operational performance, and stakeholder feedback; adjusts strategies based on results.
- Identifies opportunities to improve profitability and operational efficiency without compromising luxury service, brand standards, or the associate experience.
- Documents and standardizes successful improvements so they can be sustained and replicated across departments.
Stakeholder Partnership, Communication, and Resources
- Builds strong partnerships with the General Manager, Human Resources, Operations leaders, regional/continent teams, and external quality partners to align priorities and accelerate execution.
- Communicates performance insights, learning priorities, audit readiness, and improvement status clearly to property leadership and relevant stakeholders.
- Facilitates disciplined quality meetings with focused agendas, documented decisions, assigned actions, and consistent follow-up.
- Participates in development of the training and quality budget and manages controllable expenses in alignment with property financial goals.
- Oversees assigned coordinators, facilitators, Quality Champions, and project teams, providing direction, coaching, and recognition.
- Maintains current knowledge of brand standards, learning technology, quality systems, luxury-service benchmarks, and industry best practices.
KEY SUCCESS MEASURES
- Guest experience and Intent to Recommend performance.
- MI Health Check/BSA, LQA, Forbes, and other applicable quality results.
- Completion and effectiveness of required learning and leadership-development programs.
- Timely closure and sustained effectiveness of audit and quality action plans.
- Progress and verified benefits from continuous-improvement projects.
- Associate engagement, leadership readiness, and adoption of service and quality practices.
- Achievement of approved budget, productivity, and business-impact goals.
LOCATION
6900 Great Bay, Saint Thomas VI 00802, United States
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Find JobsEntry Level Quality Systems Supervisor Job Market
Who's Hiring
- Jobot28
- Katalyst Healthcares & Life Sciences18
- Jabil14
- Cleveland-Cliffs11
- Quanta Manufacturing Nashville6
Top Industries Hiring
- Manufacturing105
- Electronics & Hardware63
- Consulting & Professional Services53
- Technology & Software41
- Automotive38
Entry Level Quality Systems Supervisor Jobs: Frequently Asked Questions
How do I get an entry level quality systems supervisor job?
Start by building hands-on experience through internships, co-ops, or quality-related coursework that demonstrates familiarity with quality management systems, ISO standards, or regulatory compliance. Certifications like the ASQ Certified Quality Improvement Associate signal commitment to the field. Tailor your resume to show attention to detail, process thinking, and any exposure to audits or documentation, since those are the skills entry level employers prioritize.
Which companies hire entry level quality systems supervisors?
Companies hiring entry level quality systems supervisors right now include Jobot, Katalyst Healthcares & Life Sciences, and Jabil, based on current listings on Migrate Mate as of November 2026. Manufacturing firms, medical device companies, and food production organizations tend to have the most consistent demand for entry level candidates in quality systems roles.
Are there remote entry level quality systems supervisor jobs?
Yes, though most quality systems roles at this level require on-site presence for audits, floor inspections, and documentation reviews. About 8% of entry level quality systems supervisor openings are remote or hybrid as of November 2026, so candidates who need flexibility should filter specifically for those postings rather than assuming they are widely available.
Are these new grad quality systems supervisor jobs?
Yes, many of the listings here are new grad and junior roles that welcome recent graduates with zero to two years of experience. A new-grad-friendly posting typically accepts internship work, relevant coursework, or a demonstrated portfolio in place of full professional experience, and may include on-the-job training for quality processes, documentation systems, and regulatory requirements.
Which industries hire the most entry level quality systems supervisors?
Entry Level quality systems supervisor roles concentrate in Manufacturing, Electronics & Hardware, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on compliance frameworks and standardized processes, which creates steady demand for entry level professionals who can support quality oversight from day one.