Senior Level Regional Customer Service Manager Jobs
Senior level regional customer service manager jobs place experienced professionals in charge of service strategy, regional performance outcomes, and the cross-functional teams that deliver results at scale. Hiring is concentrated across Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, with a mix of on-site, remote, and hybrid opportunities, and employers like Jobot, HDR, and Amazon hiring at this level now.
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About us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.9 billion in the 2025 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
About the Role
Position Summary:
The Regional Account Manager is responsible for driving sales and business development for Global Key Account (GKA) in the USA & Canada. This includes developing and executing the Key Account Management (KAM) Plan to ensure strategic alignment, profitable growth, collaboration, relationship development and seamless commercial execution. The role requires strong coordination with global teams mainly based in Europe to ensure boundary spanning and cross-regional consistency, strategic alignment, knowledge sharing, and best practice implementation.
Essential Duties and Responsibilities
1) KAM Plan Development & Execution
- Develop and execute the Global KAM Plan in line with global, regional & local business objectives.
- Collaborate with intent to align account strategies with GKA growth priorities.
- Define and implement joint business planning, category management, and account-specific initiatives.
- Use customer insights and competitive analysis to identify market gaps and unlock opportunities for mutual business growth.
- Regularly update and optimize the KAM plan based on market dynamics and business performance.
- Align with cross-functional teams (R&D, Finance, Marketing, Supply Chain) to deliver on KAM objectives.
- Build and enable, via Customer Teams, a multi-level customer engagement platform.
- Understand your customers regional strategy and translate this for Symrise.
- Leverage the Symrise position with our KA (relative to competition).
- Build progressive business models (incl. acquisition targeting) to drive step change with our customer.
- Lead preparing the regional sales budget and deliver the KA’s AOP.
- Lead the KA management process with the GKA customer team, from co-creation to execution of a customer strategy, including building and delivering unique value propositions.
- Lead the KA’s contribution to the SGP by identifying & prioritizing the growth enablers.
- Promote the KA priorities and engagement within the TOM.
- Build and maintain a sustainable GKA regional relationship strategy.
- Build and enable, via Customer Teams, a multi-level customer engagement platform.
- Follow the global agreed way of working with the customer
2) Strategic Planning & Market Intelligence
- Develop and refine the Regional KAM Plan based on deep market insights and customer strategic objectives.
- Conduct market analysis and competitor benchmarking to stay ahead of industry trends.
- Align with regional leadership on growth priorities and investment decisions.
- Embrace sustainable growth by ensuring business strategies are future-proof and aligned with market evolution.
- Support financial forecasting, budgeting, and performance tracking.
- Co-create with global customer Team, a deliverable KA growth strategy.
3) Customer & Relationship Management
- Care to lead by fostering deep, trust-based partnerships with key customers stakeholders.
- Manage a multi-level engagement strategy with customer regional teams.
- Act as the primary point of contact for all commercial and operational matters.
- Work closely with customer R&D, procurement, marketing, and innovation teams to co-develop winning solutions.
- Ensure high customer satisfaction
There are other essential duties associated with this role.
About You
Required Qualifications
- Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
- 10+ years of experience in sales, account management, or business development, within flavors with at least 5 years of which should be in the beverage space.
- Proven experience in Key Account Management (KAM) and strategic planning.
- Experience managing regional accounts in a multinational environment.
- Strong background in project management and working cross-functionally.
- Prior exposure to global coordination and multi-market business strategies.
- KAM Planning & Execution – Proven ability to develop, implement, and optimize structured account plans.
- Sales & Negotiation – Strong ability to create and sell compelling business proposals.
- Strategic Thinking – Ability to align regional actions with global KAM priorities.
- Project Management – Experience leading complex, multi-stakeholder initiatives.
- Data-Driven Decision Making – Ability to analyze market data, customer insights, and financial metrics.
- Communication & Relationship Building – Strong interpersonal skills to influence internal and external stakeholders.
- Language Skills – Fluency in English; additional languages (French, Spanish, German) are a plus.
- Ability to work independently while managing multiple priorities.
- Comfortable in a fast-paced, high-pressure commercial environment.
- Care to lead by driving both individual and team excellence.
- Embrace sustainable growth by fostering long-term, value-based partnerships.
- Collaborate with intent by engaging teams with purpose and transparency.
- Unlock opportunities through strategic vision, innovation, and market insight.
- Flexibility to collaborate across different time zones, including European, East Coast, and West Coast hours, is vital.
- The role is based in the Dallas Metro area (TX) and requires up to 50% travel and strong engagement with local teams.
- Must currently live within driving distance to the home base in the Dallas Metro area (TX).
What We Offer
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
Come join us and embark on a fascinating journey with Symrise.
If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Pay Transparency Disclosure: The expected annual salary range for this position is USD $160000.00 – USD $200000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.
Job Reference: NA01937
About us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.9 billion in the 2025 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
About the Role
Position Summary:
The Regional Account Manager is responsible for driving sales and business development for Global Key Account (GKA) in the USA & Canada. This includes developing and executing the Key Account Management (KAM) Plan to ensure strategic alignment, profitable growth, collaboration, relationship development and seamless commercial execution. The role requires strong coordination with global teams mainly based in Europe to ensure boundary spanning and cross-regional consistency, strategic alignment, knowledge sharing, and best practice implementation.
Essential Duties and Responsibilities
1) KAM Plan Development & Execution
- Develop and execute the Global KAM Plan in line with global, regional & local business objectives.
- Collaborate with intent to align account strategies with GKA growth priorities.
- Define and implement joint business planning, category management, and account-specific initiatives.
- Use customer insights and competitive analysis to identify market gaps and unlock opportunities for mutual business growth.
- Regularly update and optimize the KAM plan based on market dynamics and business performance.
- Align with cross-functional teams (R&D, Finance, Marketing, Supply Chain) to deliver on KAM objectives.
- Build and enable, via Customer Teams, a multi-level customer engagement platform.
- Understand your customers regional strategy and translate this for Symrise.
- Leverage the Symrise position with our KA (relative to competition).
- Build progressive business models (incl. acquisition targeting) to drive step change with our customer.
- Lead preparing the regional sales budget and deliver the KA’s AOP.
- Lead the KA management process with the GKA customer team, from co-creation to execution of a customer strategy, including building and delivering unique value propositions.
- Lead the KA’s contribution to the SGP by identifying & prioritizing the growth enablers.
- Promote the KA priorities and engagement within the TOM.
- Build and maintain a sustainable GKA regional relationship strategy.
- Build and enable, via Customer Teams, a multi-level customer engagement platform.
- Follow the global agreed way of working with the customer
2) Strategic Planning & Market Intelligence
- Develop and refine the Regional KAM Plan based on deep market insights and customer strategic objectives.
- Conduct market analysis and competitor benchmarking to stay ahead of industry trends.
- Align with regional leadership on growth priorities and investment decisions.
- Embrace sustainable growth by ensuring business strategies are future-proof and aligned with market evolution.
- Support financial forecasting, budgeting, and performance tracking.
- Co-create with global customer Team, a deliverable KA growth strategy.
3) Customer & Relationship Management
- Care to lead by fostering deep, trust-based partnerships with key customers stakeholders.
- Manage a multi-level engagement strategy with customer regional teams.
- Act as the primary point of contact for all commercial and operational matters.
- Work closely with customer R&D, procurement, marketing, and innovation teams to co-develop winning solutions.
- Ensure high customer satisfaction
There are other essential duties associated with this role.
About You
Required Qualifications
- Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
- 10+ years of experience in sales, account management, or business development, within flavors with at least 5 years of which should be in the beverage space.
- Proven experience in Key Account Management (KAM) and strategic planning.
- Experience managing regional accounts in a multinational environment.
- Strong background in project management and working cross-functionally.
- Prior exposure to global coordination and multi-market business strategies.
- KAM Planning & Execution – Proven ability to develop, implement, and optimize structured account plans.
- Sales & Negotiation – Strong ability to create and sell compelling business proposals.
- Strategic Thinking – Ability to align regional actions with global KAM priorities.
- Project Management – Experience leading complex, multi-stakeholder initiatives.
- Data-Driven Decision Making – Ability to analyze market data, customer insights, and financial metrics.
- Communication & Relationship Building – Strong interpersonal skills to influence internal and external stakeholders.
- Language Skills – Fluency in English; additional languages (French, Spanish, German) are a plus.
- Ability to work independently while managing multiple priorities.
- Comfortable in a fast-paced, high-pressure commercial environment.
- Care to lead by driving both individual and team excellence.
- Embrace sustainable growth by fostering long-term, value-based partnerships.
- Collaborate with intent by engaging teams with purpose and transparency.
- Unlock opportunities through strategic vision, innovation, and market insight.
- Flexibility to collaborate across different time zones, including European, East Coast, and West Coast hours, is vital.
- The role is based in the Dallas Metro area (TX) and requires up to 50% travel and strong engagement with local teams.
- Must currently live within driving distance to the home base in the Dallas Metro area (TX).
What We Offer
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
Come join us and embark on a fascinating journey with Symrise.
If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Pay Transparency Disclosure: The expected annual salary range for this position is USD $160000.00 – USD $200000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.
Job Reference: NA01937
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Who's Hiring
- Jobot32
- HDR15
- Amazon15
- Fivetran8
- Giga6
Top Industries Hiring
- Consulting & Professional Services64
- Technology & Software51
- Healthcare & Medical Services40
- Staffing & Recruiting35
- Construction & Real Estate24
Senior Level Regional Customer Service Manager Jobs: Frequently Asked Questions
How do I get a senior level regional customer service manager job?
Employers at this level look for candidates who have led multi-site or multi-team customer service operations, not just managed a single location. Demonstrating ownership of KPIs, service recovery programs, and cross-functional initiatives gives you a clear edge. Highlighting experience coaching team leads, reducing escalations at scale, and driving measurable improvements in customer satisfaction will make your application stand out from mid-level candidates.
Which companies hire senior level regional customer service managers?
Companies hiring senior level regional customer service managers right now include Jobot, HDR, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large retailers, logistics and distribution companies, financial services firms, and healthcare organizations that operate across multiple locations and require experienced leaders to align service standards region-wide.
Are there remote senior level regional customer service manager jobs?
Yes, though the role often retains some travel or on-site expectations given its regional scope. About 29% of senior level regional customer service manager openings are remote or hybrid as of November 2026, reflecting employer flexibility for experienced leaders who can manage distributed teams and regional oversight without being anchored to a single office.
What makes a regional customer service manager role senior level?
Senior level regional customer service manager roles carry broader accountability than mid-level positions, typically including ownership of regional service strategy, budget oversight, and performance targets across multiple sites or markets. Candidates are expected to mentor managers, influence company-wide policies, and lead large-scale initiatives such as technology rollouts or service model redesigns, rather than primarily executing plans set by others.
Which industries hire the most senior level regional customer service managers?
Senior Level regional customer service manager roles concentrate in Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate complex, geographically distributed customer-facing operations that require seasoned leaders to maintain consistency, compliance, and service quality across regions.