Remote Application Support Technician Jobs
Remote application support technician jobs are open across the U.S. at remote-first firms, distributed software teams, and enterprise technology organizations in sectors like healthcare IT, SaaS, financial services, and managed services. Employers hiring remotely right now include Sirona Medical, Jack Henry & Associates, and Advantech. Find a role that fits below and apply directly.
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OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.
Essential Functions/Duties/Responsibilities
- Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
- Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
- Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
- Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
- Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
- Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
- Perform projects and other duties as assigned.
Competencies
- Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
- Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
- Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
- Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
- Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
- Familiarity with change management awareness and basic security and disaster recovery procedures.
Preferred Skills
- Experience with Workday or similar ERP/HCM platforms preferred.
- Familiarity with customer support or ticketing platforms preferred.
- Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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Find JobsRemote Application Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote application support technician jobs.
- Experience supporting enterprise applications such as ERP, EHR, or CRM platforms
- Proficiency with ticketing and incident management systems
- Strong troubleshooting skills for software, integrations, and user-facing issues
- Associate or bachelor's degree in information technology, computer science, or a related field
- Familiarity with SQL queries for database investigation and basic data validation
- ITIL Foundation certification or working knowledge of ITIL service management practices
Tips for Your Remote Application Support Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote application support technician openings from across the U.S. in one place. Search roles that match your experience level and application stack, then apply directly without waiting for a recruiter to find you.
Show async troubleshooting skills upfront
Remote application support work runs on written communication. Include examples in your resume or cover letter of issues you resolved through ticketing systems like Jira or ServiceNow, documenting steps clearly enough for someone else to follow without a call.
Prove your remote setup in the interview
Remote hiring managers for application support roles will ask about your home office, internet reliability, and how you escalate urgent issues when you can't walk to a colleague's desk. Have concrete, specific answers ready before the first screen.
Target remote-first employers directly
Companies built around distributed teams hire application support technicians remotely more consistently than traditional enterprises with hybrid policies. Look for organizations where the entire IT or support function operates remotely, not just one or two roles.
Remote Application Support Technician Jobs: Frequently Asked Questions
How do I get a remote application support technician job?
Target companies with distributed IT teams, remote-first SaaS vendors, and managed service providers that support clients across time zones without on-site staff. Remote employers screen heavily for written communication, since most issue triage and escalation happens asynchronously over ticketing systems and chat. Candidates who can document steps clearly, troubleshoot independently, and demonstrate experience with remote support tools like TeamViewer, Jira, or Zendesk stand out from the applicant pool.
Which companies hire remote application support technicians?
Remote application support technician roles are posted by Sirona Medical, Jack Henry & Associates, and Advantech and others right now, based on current remote listings on Migrate Mate as of November 2026. These include remote-first technology firms, distributed healthcare IT organizations, and enterprise software companies that support large user bases without requiring on-site presence.
Can you get a remote application support technician job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently without a senior technician down the hall. Your strongest opening is a home lab, a completed help desk certification like CompTIA A+ or ITIL Foundation, or documented volunteer IT support work. Smaller SaaS companies and startups are more likely to take a chance on a remote candidate who shows clear written communication skills and a solid understanding of ticketing workflows.
Do you need a degree for remote application support technician jobs?
Not always. Many remote employers care more about certifications, hands-on troubleshooting ability, and demonstrated experience with the applications they support than a four-year degree. CompTIA A+, ITIL Foundation, or vendor-specific credentials carry real weight in screening. What consistently opens doors remotely is a clear record of resolving application issues, writing useful documentation, and communicating technical problems to non-technical users.
Which industries hire the most remote application support technicians?
The sectors hiring the most remote application support technicians are Technology & Software and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed teams supporting enterprise software platforms, cloud-based tools, and customer-facing applications that require consistent technical coverage regardless of geography.
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