Remote Customer Solutions Engineer Jobs

Customer Solutions Architect: Packaging, Life science, Plastics Industry

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

As a Customer Solution Architect, you will be a key individual contributor reporting to the Manager of Customer Solution Architects. You will play a crucial role in empowering our MACHINE BUILDER customers by driving the adoption and integration of Siemens' Digital Industries (DI) portfolio, with a strong emphasis on automation and digitalization solutions. This role focuses on maximizing sales across products and solutions for assigned MACHINE BUILDER markets nationwide. You will leverage deep insights into customer needs and sales strategies, transforming them into effective, cost-efficient solutions that align with the Siemens Sales Engagement Model. You will serve as a trusted advisor to both DI MACHINE BUILDER Sales teams and our valued MACHINE BUILDER customers, covering Packaging, Life science, Plastics industry

We believe our MACHINE BUILDER partners are the true architects of a better future, constantly striving to build a world that is safer, smarter, and more efficient. We are driven by the profound belief that ingenuity transforms challenges into opportunities, applying the precise solutions needed at every scale, from the smallest component to the largest system.

Our purpose is to be their trusted advisor, fueled by our collective passion for our work and the deep partnerships we cultivate with our sales teams and customers. We empower them with comprehensive digital expertise, engaging in a continuous, collaborative challenge to envision and achieve what's next, enabling them to innovate boldly, expand their market reach, and ultimately enrich lives across every industry.

This position will be Remote, but candidate should be located in the Eastern or Central time zones of the United States.

You’ll make an impact by:

• Driving Sales Engagement: Independently drive and apply the Siemens Sales Engagement Process within your assigned MACHINE BUILDER verticals/accounts to achieve sales acceleration targets.
• Strategic Implementation: Actively implement sales acceleration strategies, policies, and guidelines, ensuring alignment with overall Sales Acceleration management objectives.
• Market & Customer Identification: Identify key and emerging markets, and support the definition and identification of target MACHINE BUILDER customers across the Digital Industries Automation portfolio nationwide.
• Cross-Functional Collaboration: Foster strong collaboration with MACHINE BUILDER Sales teams, Marketing & Communication, Product Management in the Zone, and other internal stakeholders to ensure seamless value delivery and maximize market opportunities.
• Solution Development & Delivery: Translate complex customer challenges into clear, actionable requirements and work to deliver innovative automation and digitalization solutions that meet their evolving needs.
• Trusted Advisory: Serve as a primary technical and strategic advisor to MACHINE BUILDER customers and internal sales teams, guiding them through the adoption of Siemens' cutting-edge technologies.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• 5+ years of proven experience in a technical sales, solution consulting, application engineering, or similar individual contributor role within industrial automation or digitalization.
• High school diploma or equivalent GED
• Strong background and understanding of the MACHINE BUILDER machine builder's marketplace.
• Demonstrated ability to collaborate effectively with end users, distributors, system integrators, solution partners, and internal sales representatives.
• Deep technical expertise in Siemens Industrial Automation and Digitalization Portfolio, with a proven track record of applying these technologies to solve complex customer problems.
• Comprehensive knowledge of industrial automation market drivers, trends, and evolving customer needs, particularly in the context of digital transformation.
• Exceptional customer interaction, presentation, and negotiation skills, with a strong customer-centric approach.
• Willingness and ability to travel domestically up to 50% to support assigned nationwide verticals.

Preferred Qualifications:

• Prior experience in developing and deploying customer-facing solutions across multiple channels especially in machine building industry
• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• Strategic Agility: Ability to foresee future trends in industrial automation and digitalization, contributing to competitive and breakthrough strategies and plans, and influencing outcomes without direct authority.
• Business Acumen: Deep understanding of business operations and market dynamics, with knowledge of current and future practices, trends, and information impacting the industrial business landscape.
• Exceptional Customer Focus: A dedication to understanding and meeting customer needs, leveraging insights to drive continuous improvement in products, solutions, and services.
• High Degree of Professional Ownership: Demonstrate strong personal accountability and take initiative to drive projects to completion, even in large, complex working groups.
• Proven ability to work autonomously and thrive in a remote, virtual work environment.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.