Customer Solutions Engineer Jobs
Customer Solutions Engineer jobs are open across SaaS, cloud infrastructure, cybersecurity, and fintech, from associate to principal level, with specializations in pre-sales engineering, technical account management, and API integrations. Find a role that fits from the openings below and apply directly.
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Jenks, OK - Mortgage Customer Solutions Specialist I (Collections) opportunity at Gateway First Bank! We have a deep appreciation for our customers, and when our mortgage customers fall on hard times our solutions-driven Default team is eager to create a game plan to get them to a more peaceful place. Candidates will love interacting with customers via phone and enjoy a Mon – Fri 8 am – 5 pm schedule!
Along with an excellent working environment GFB offers world-class benefits such as:
- 0 copay on brand name and generic meds
- Company contribution to HSA
- $600 wellness credit on premium per year
- LegalShield & IDShield
- Tuition Reimbursement
- Nationwide Pet Insurance
- Observes and apply Fair Debt Collections Practices Act (FDCPA) in the conduct of collection activities.
- Gathers and reviews information regarding the customer's financial status and future payment prospects as well as identifies potential collection solution available for each loan.
- Calculates payment solutions in line with the mortgagor's financial capacity and maintains customer records as well as updates account information.
- Establishes strong relationships and acts as a single point of contact to borrowers who are currently delinquent, facing imminent default, is in a confirmed disaster area, or for borrowers who request loss mitigation options.
- Answers inbound calls and makes outbound calls on assigned mortgage accounts to collect required documentation to complete solution package as well as assists the borrower with Loss Mitigation options such as how to apply and status updates.
- Utilizes effective communication skills to ensure borrowers understand the consequences of failing Loss Mitigation programs.
- Monitors the performance of loans which have completed a home retention program for up to six months post plan completion. Will make contact or ensure contact is made when it appears that a borrower is struggling.
- Updates the servicing system to accurately and timely reflect current status of the files.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
- Performs related responsibilities as required or assigned.
- Basic knowledge of investor/insurer guidelines and federal regulations.
- Attention to detail, organization, problem solving, and task-oriented skills.
- Proficient in MS Office applications.
- Proficient written and oral communication skills
- Ability to collect and analyze information with attention to detail.
- Ability to manage multiple tasks and computer programs.
- Ability to work in a team environment.
- Ability to work in a call center environment managing personal and team performance metrics.
- Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing.
- High School diploma required.
- 0-2 years of related collections/Loss Mitigation experience.
- Prefer related experience in mortgage banking.
Customer Solutions Engineer Jobs by Experience Level
Top Cities Hiring Customer Solutions Engineers
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Find JobsCustomer Solutions Engineer Job Market
Who's Hiring
- Google27
- Amazon Web Services24
- Shentel10
- Fastly9
- Amazon6
Top Industries Hiring
- Technology & Software16
- Cybersecurity7
- Distribution & Wholesale2
- Retail1
- Fintech1
What Employers Look For
The qualifications that appear most often in customer solutions engineer jobs.
- Bachelor's degree in computer science, engineering, or a related technical field
- Hands-on experience delivering technical product demos to enterprise or mid-market prospects
- Proficiency with APIs, cloud platforms such as AWS, Azure, or GCP, and integration workflows
- Strong verbal communication skills for translating complex technical concepts to non-technical buyers
- Experience building and presenting proof-of-concept solutions within a sales or pre-sales environment
- Familiarity with CRM tools and sales cycle processes, including discovery, evaluation, and close stages
Tips for Your Customer Solutions Engineer Job Search
Tailor your resume to the sales cycle
Customer solutions engineers sit at the intersection of sales and engineering, so your resume needs to show both. Quantify technical wins alongside revenue outcomes: deals closed, proof-of-concept success rates, and products expanded after your demos.
Highlight specific platforms you have demoed
Hiring managers scan for the tools you can demo on day one. List the platforms, APIs, or cloud services you have presented to prospects or walked through in technical evaluations, not just tools you have used internally.
Apply early to roles that fit
Migrate Mate lists customer solutions engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by product complexity not just industry
A solutions engineer role at a developer-tooling company demands different depth than one at an enterprise CRM vendor. When targeting openings, read the tech stack in the job description and match it against your strongest hands-on experience before applying.
Prepare a structured discovery call walkthrough
Many customer solutions engineer interviews include a live demo or mock discovery call. Practice walking an interviewer through a needs assessment and a tailored product demonstration, ending with a clear recommendation, the way you would in a real sales cycle.
Negotiate using total compensation not just base
Customer solutions engineer offers often include variable pay tied to sales quotas. When you receive an offer, ask for the on-target earnings breakdown, quota attainment rates from the prior year, and how the commission structure is applied before accepting.
Customer Solutions Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions engineers?
The companies hiring the most customer solutions engineers right now include Google, Amazon Web Services, and Shentel, with the largest share of openings in California, Washington, and New York, based on current listings on Migrate Mate as of November 2026. Demand is concentrated at SaaS and cloud infrastructure vendors scaling their pre-sales teams.
How many customer solutions engineer jobs are remote?
About 76% of customer solutions engineer openings are fully remote or hybrid as of November 2026, reflecting the role's compatibility with video-based demos and distributed sales teams. Pre-sales and technical account management specializations tend to offer the highest share of remote-eligible positions, while roles requiring on-site enterprise deployments are more likely to require in-person presence.
How do you become a customer solutions engineer?
Start with a technical foundation in software engineering, systems administration, or a related field, either through a degree or demonstrable hands-on experience. Move into a role with customer-facing exposure, such as technical support or implementation, then build skills in product demonstrations and discovery conversations. Developing comfort in sales environments and learning to communicate technical concepts to non-technical stakeholders is what separates strong candidates.
Can you get a customer solutions engineer job with little experience?
Yes, entry-level customer solutions engineer roles exist, particularly at growth-stage SaaS companies that prioritize technical aptitude and communication ability over years of experience. Build a portfolio of sample demos using publicly available tools or sandbox environments, contribute to open-source projects that show technical depth, and target associate or junior solutions engineer titles as your starting point.
What does the customer solutions engineer interview process look like?
The process typically includes an initial recruiter screen, a technical interview covering your knowledge of relevant platforms and integration patterns, and a mock demo or proof-of-concept presentation to a panel that often includes a sales manager and a senior engineer. Some companies add a written take-home case study where you scope a solution for a fictional prospect before the final round.
Where can I find and apply to customer solutions engineer jobs?
You can find and apply to customer solutions engineer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 220+ Customer Solutions Engineer Jobs
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