Customer Solutions Engineer Jobs in San Francisco, CA
Customer Solutions Engineer jobs in San Francisco are concentrated across enterprise SaaS, cloud infrastructure, and fintech, with the heaviest hiring in SoMa, the Financial District, and Mission Bay. Employers hiring right now include Google, Bobyard, and Fortinet. Find a role that fits below and apply directly.
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DESCRIPTION
Job Summary
Do you have a builder's mentality where "show me" means more than "tell me"? Are you passionate about technology and AI, understand cloud architectures and platforms, and quick to adopt emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate technical feasibility?
As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers create early iterations of products and solutions, often exploring new technical grounds. We're seeking experienced technologists who possess a unique balance of technical depth, business acumen, and strong interpersonal skills.
Role Overview
As a Principal Solutions Developer, you will partner with customers and AWS account and service teams to craft highly scalable, flexible, and resilient solutions that address customer business problems and accelerate AWS adoption. You'll shape and build prototypes across domains including Machine Learning, Agentic Design, Serverless Architecture, and multi-modal Generative AI—with most projects exploring the art of the possible using the latest methods, frameworks, services, and models.
You'll work across industry verticals including automotive, energy, healthcare, telecommunications, manufacturing, and media and entertainment. The ability to connect technology with measurable business value is critical—you will help drive revenue growth and strategic outcomes for customers, influencing adoption decisions and accelerating customer success with AWS.
Key job responsibilities
Leadership Profile: You're expected to be both "coach" and "player", essentially a CTO-like profile. You must be hands-on with deep experience and knowledge, articulate in communication, and capable of mentoring team members. You'll represent AWS in customer meetings, serving as both the AWS voice and customer advocate.
At the Principal level, you will operate with complete independence in ambiguous environments where business objectives are emergent and problems are novel. You will decompose significantly complex challenges into elegant solutions that deliver measurable business outcomes, with your work influencing entire organizations and establishing patterns that become reference architectures and reusable solutions.
Technical Excellence: As a technical leader, you combine design and architecture knowledge with development capability, comfortable at both the whiteboard and keyboard. You'll push the technical bar by taking initiative to learn new topics and experiment across domains such as AI, serverless, Agentic Design, and Physical AI in enterprise contexts.
Ownership and Execution: You'll own key development tasks from design through implementation with minimal supervision, delivering to a high standard. You'll establish trust by defining clear paths forward and actively reviewing others' proposals, speaking up when architectural choices need improvement. This role demands exceptional judgment, the ability to think big while diving deep, and a relentless focus on raising the bar for technical excellence.
Scale and Impact: You'll improve your scale and impact across the team and organization with a technical focus. You will look across the team's technical body of work to identify ways to invent and simplify, defining experiments and projects that you and others in the team can execute on. This includes working to optimize developer-related processes and identify improvement opportunities that benefit the broader organization. Thought leadership in AI-assisted coding methods and tools is essential. You lead by example and continuously seek better ways to apply emerging technology to code development.
A day in the life
You'll review technical designs for upcoming prototypes to identify improvement opportunities and emerging trends where the team can invest and simplify solutions. Working collaboratively with team members, specialists, and service teams, you'll propose better approaches to solve customer technical challenges and advocate for these solutions through discussions and written narratives.
During customer prototype engagements, you'll collaborate with developers, program managers, and specialists to deliver results—serving as project lead on some engagements and contributing part-time on others. Project teams vary based on availability, specialized skills required, and career growth interests. Team members span the US and EMEA, with periodic larger meetings to share knowledge and align on goals.
You'll also dedicate time to pursue thought leadership initiatives that align with both team objectives and your professional interests.
About the team
Our team comprises mostly experienced full-stack developers that are highly proficient building AI solutions and are passionate about building with AWS services in a rapid development environment. We move quickly and support each other through knowledge sharing, building our own tools as readily as we leverage existing ones to achieve the art of the possible, transforming concepts into working prototypes in days and weeks that accelerate our customers toward production.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
BASIC QUALIFICATIONS
- 15+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
- Experience in cloud architecture and CXO level engagement
- Experience with programming languages like Python, JavaScript, Go, .Net, Java or equivalent
PREFERRED QUALIFICATIONS
- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experienced with designing, building, launching and operating solutions from concept to production.
- Masters degree in computer science with proven experience building agentic designs for production scale is highly preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
DESCRIPTION
Job Summary
Do you have a builder's mentality where "show me" means more than "tell me"? Are you passionate about technology and AI, understand cloud architectures and platforms, and quick to adopt emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate technical feasibility?
As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers create early iterations of products and solutions, often exploring new technical grounds. We're seeking experienced technologists who possess a unique balance of technical depth, business acumen, and strong interpersonal skills.
Role Overview
As a Principal Solutions Developer, you will partner with customers and AWS account and service teams to craft highly scalable, flexible, and resilient solutions that address customer business problems and accelerate AWS adoption. You'll shape and build prototypes across domains including Machine Learning, Agentic Design, Serverless Architecture, and multi-modal Generative AI—with most projects exploring the art of the possible using the latest methods, frameworks, services, and models.
You'll work across industry verticals including automotive, energy, healthcare, telecommunications, manufacturing, and media and entertainment. The ability to connect technology with measurable business value is critical—you will help drive revenue growth and strategic outcomes for customers, influencing adoption decisions and accelerating customer success with AWS.
Key job responsibilities
Leadership Profile: You're expected to be both "coach" and "player", essentially a CTO-like profile. You must be hands-on with deep experience and knowledge, articulate in communication, and capable of mentoring team members. You'll represent AWS in customer meetings, serving as both the AWS voice and customer advocate.
At the Principal level, you will operate with complete independence in ambiguous environments where business objectives are emergent and problems are novel. You will decompose significantly complex challenges into elegant solutions that deliver measurable business outcomes, with your work influencing entire organizations and establishing patterns that become reference architectures and reusable solutions.
Technical Excellence: As a technical leader, you combine design and architecture knowledge with development capability, comfortable at both the whiteboard and keyboard. You'll push the technical bar by taking initiative to learn new topics and experiment across domains such as AI, serverless, Agentic Design, and Physical AI in enterprise contexts.
Ownership and Execution: You'll own key development tasks from design through implementation with minimal supervision, delivering to a high standard. You'll establish trust by defining clear paths forward and actively reviewing others' proposals, speaking up when architectural choices need improvement. This role demands exceptional judgment, the ability to think big while diving deep, and a relentless focus on raising the bar for technical excellence.
Scale and Impact: You'll improve your scale and impact across the team and organization with a technical focus. You will look across the team's technical body of work to identify ways to invent and simplify, defining experiments and projects that you and others in the team can execute on. This includes working to optimize developer-related processes and identify improvement opportunities that benefit the broader organization. Thought leadership in AI-assisted coding methods and tools is essential. You lead by example and continuously seek better ways to apply emerging technology to code development.
A day in the life
You'll review technical designs for upcoming prototypes to identify improvement opportunities and emerging trends where the team can invest and simplify solutions. Working collaboratively with team members, specialists, and service teams, you'll propose better approaches to solve customer technical challenges and advocate for these solutions through discussions and written narratives.
During customer prototype engagements, you'll collaborate with developers, program managers, and specialists to deliver results—serving as project lead on some engagements and contributing part-time on others. Project teams vary based on availability, specialized skills required, and career growth interests. Team members span the US and EMEA, with periodic larger meetings to share knowledge and align on goals.
You'll also dedicate time to pursue thought leadership initiatives that align with both team objectives and your professional interests.
About the team
Our team comprises mostly experienced full-stack developers that are highly proficient building AI solutions and are passionate about building with AWS services in a rapid development environment. We move quickly and support each other through knowledge sharing, building our own tools as readily as we leverage existing ones to achieve the art of the possible, transforming concepts into working prototypes in days and weeks that accelerate our customers toward production.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
BASIC QUALIFICATIONS
- 15+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
- Experience in cloud architecture and CXO level engagement
- Experience with programming languages like Python, JavaScript, Go, .Net, Java or equivalent
PREFERRED QUALIFICATIONS
- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experienced with designing, building, launching and operating solutions from concept to production.
- Masters degree in computer science with proven experience building agentic designs for production scale is highly preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
See All 48 Customer Solutions Engineer Jobs in San Francisco
Find roles in San Francisco that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Engineer Job Market in San Francisco
Who's Hiring
- Google11
- Bobyard4B
- Fortinet3
- Box2
- Meter2
Top Industries Hiring
- Technology & Software37
- Artificial Intelligence11
- Cybersecurity5
- Energy2
- Distribution & Wholesale2
Customer Solutions Engineer Jobs in San Francisco: Frequently Asked Questions
How do I get a customer solutions engineer job in San Francisco?
The strongest path into a customer solutions engineer role in San Francisco is building demonstrated technical depth in cloud platforms, APIs, or data integrations alongside clear customer-facing experience. Enterprise SaaS and infrastructure companies in SoMa and Mission Bay hire the most, and candidates who can speak to both technical architecture and business outcomes consistently stand out. Familiarity with the developer-tools or security ecosystem gives you a real edge in this market.
Which companies hire customer solutions engineers in San Francisco?
Employers hiring customer solutions engineers in San Francisco right now include Google, Bobyard, and Fortinet, based on current listings on Migrate Mate as of June 2026. San Francisco's hiring base skews heavily toward enterprise software, cloud, and fintech companies, many of which run large commercial and mid-market sales motions that require dedicated solutions engineering support.
Are there remote customer solutions engineer jobs in San Francisco?
Yes, though availability depends on the role since customer solutions engineering often involves live product demonstrations, on-site discovery calls, and hands-on technical workshops that favor in-person presence. About 48% of customer solutions engineer openings tied to San Francisco are remote or hybrid as of June 2026, with most flexibility found in the pre-sales research and proposal-development phases rather than active deal cycles.
How can I get a customer solutions engineer job in San Francisco with little or no experience?
The most realistic entry path in San Francisco is moving laterally from a technical support or implementation role at a SaaS company, since those positions build the product knowledge and customer communication skills that pre-sales teams hire for. Smaller Series B and Series C companies in SoMa and the Financial District frequently promote internally from support to solutions engineering. Completing vendor certifications from Salesforce, AWS, or Google Cloud strengthens your candidacy considerably in this market.
Which industries hire the most customer solutions engineers in San Francisco?
San Francisco customer solutions engineer roles concentrate in Technology & Software, Artificial Intelligence, and Cybersecurity, based on current listings on Migrate Mate as of June 2026. San Francisco's density of enterprise software and fintech headquarters means companies here run large, complex sales cycles that require dedicated solutions engineers at every stage from discovery through proof of concept.
Related Jobs in California
See All 48 Customer Solutions Engineer Jobs in San Francisco
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