Mid Level Customer Solutions Engineer Jobs
Mid level customer solutions engineer jobs go to professionals ready to own client implementations end to end, drive technical decisions independently, and guide junior teammates through complex deployments. Openings are concentrated across Technology & Software, Distribution & Wholesale, and Energy, with 33% remote or hybrid availability, and employers like Sysdig, Amazon Web Services, and NOV hiring at this level now.
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The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Build a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.
Work with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.
Support trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.
Connect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.
Help resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.
Track progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.
Identify opportunities to expand customer value through applicable Max Production features, upgrades, modules, or services. Coordinate with Sales and Account management to support recommendations and customer conversations when those opportunities align with the customer’s needs and operating priorities.
Capture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.
Required Qualifications
Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications
Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.
The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Build a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.
Work with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.
Support trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.
Connect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.
Help resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.
Track progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.
Identify opportunities to expand customer value through applicable Max Production features, upgrades, modules, or services. Coordinate with Sales and Account management to support recommendations and customer conversations when those opportunities align with the customer’s needs and operating priorities.
Capture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.
Required Qualifications
Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications
Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.
See All 11 Mid Level Customer Solutions Engineer Jobs
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Find JobsMid Level Customer Solutions Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Distribution & Wholesale
- Energy
- Retail
- Fintech
Mid Level Customer Solutions Engineer Jobs: Frequently Asked Questions
How do I get a mid level customer solutions engineer job?
Position your experience around ownership, not just participation. Highlight client implementations you led, technical problems you resolved without escalation, and any cross-functional work you drove. Strong applications show measurable outcomes, such as reduced onboarding time or improved customer retention, and demonstrate comfort operating between product, engineering, and customer-facing teams without constant direction.
Which companies hire mid level customer solutions engineers?
Companies hiring mid level customer solutions engineers right now include Sysdig, Amazon Web Services, and NOV, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from SaaS platforms, enterprise software vendors, and technology services firms that need engineers who can manage complex customer relationships and own technical outcomes independently.
Are there remote mid level customer solutions engineer jobs?
Yes, remote and hybrid options are widely available at this level. About 33% of mid level customer solutions engineer openings are remote or hybrid as of November 2026, reflecting how much of the role, including customer calls, technical demos, and implementation coordination, can be handled effectively without being on site.
How do I move up to a mid level customer solutions engineer role?
The move from entry level to mid level happens when you shift from executing tasks to owning outcomes. That means taking full responsibility for a customer implementation, deepening expertise in the product or platform you support, and building a record of solving technical problems without needing step-by-step guidance. Volunteering to lead smaller projects and documenting your impact accelerates that progression.
Which industries hire the most mid level customer solutions engineers?
Mid Level customer solutions engineer roles concentrate in Technology & Software, Distribution & Wholesale, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely on technically skilled engineers who can translate complex product capabilities into working solutions for enterprise customers with demanding requirements.