Remote Lead Solutions Architect Jobs
Remote Lead Solutions Architect jobs are in strong demand across the U.S., with remote-first firms and distributed enterprise teams actively hiring for this role in sectors like cloud infrastructure, enterprise software, and financial technology. Employers hiring remotely right now include Syms Strategic Group, LLC (SSG), NVIDIA, and Databricks. See the openings below and apply to the ones that match your experience.
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CCaaS Solutions Architect | Genesys Cloud CX & NiCE CXone
Systems Integration, Inc. (SII) • Remote (U.S.) • Part/Full-time • Federal/State Public Sector
About the Role
SII is seeking a hands-on CCaaS Solutions Architect with deep Genesys Cloud CX and NiCE CXone expertise to lead design and delivery for U.S. federal contact centers, from discovery through go-live, hypercare, and optimization, including FedRAMP-authorized AI such as virtual agents and agent copilots.
What You'll Do
- Architect scalable omnichannel solutions (voice, chat, email, SMS) from business requirements and CX KPIs, including routing, IVR, and self-service in Genesys Architect and CXone Studio.
- Design voice connectivity (SIP trunking, BYOC, SBCs, WebRTC) and integrations with CRM and ticketing platforms (Salesforce, ServiceNow, Dynamics 365) via REST APIs, Data Actions, and webhooks.
- Deliver AI and automation, including virtual agents, copilots, and agentic workflows (Genesys Cloud AI; NiCE CXone Mpower Autopilot, Copilot, Enlighten AI), from proof of concept to production.
- Lead implementation through testing, cutover, go-live, and hypercare; serve as the escalation point and tune solutions against KPIs (AHT, FCR, containment, CSAT).
- Ensure compliance with FedRAMP, NIST 800-53, Section 508, and PCI/HIPAA as applicable, and advise agency stakeholders as a trusted technical partner.
Required Qualifications
- Ability to pass a federal background investigation (e.g., Public Trust).
- 10+ years in contact center technology, including 5+ years architecting enterprise CCaaS solutions.
- 3+ years hands-on with each of Genesys Cloud CX and NiCE CXone; led 2+ full-lifecycle implementations.
- Strong SIP/VoIP and networking skills; proficiency with REST APIs, JSON, OAuth 2.0, and conversational AI/LLM solutions.
- Bachelor's degree in a technical field or equivalent experience; excellent communication with senior stakeholders.
- Certifications (current): Genesys Cloud: Professional (GC-GCP) and NICE Certified Implementation Engineer (NCIE) – CXone Mpower ACD/IVR or equivalent.
Preferred
- Genesys Developer, Architect, or AI certifications; additional NiCE NCIE tracks; AWS/Azure architect or Security+ certifications.
- Federal FedRAMP CCaaS experience; migrations from Avaya, Cisco, or Genesys on-premises platforms; active Public Trust.
Work Environment: Fully remote with flexible hours; occasional after-hours support for cutovers and go-lives.
CCaaS Solutions Architect | Genesys Cloud CX & NiCE CXone
Systems Integration, Inc. (SII) • Remote (U.S.) • Part/Full-time • Federal/State Public Sector
About the Role
SII is seeking a hands-on CCaaS Solutions Architect with deep Genesys Cloud CX and NiCE CXone expertise to lead design and delivery for U.S. federal contact centers, from discovery through go-live, hypercare, and optimization, including FedRAMP-authorized AI such as virtual agents and agent copilots.
What You'll Do
- Architect scalable omnichannel solutions (voice, chat, email, SMS) from business requirements and CX KPIs, including routing, IVR, and self-service in Genesys Architect and CXone Studio.
- Design voice connectivity (SIP trunking, BYOC, SBCs, WebRTC) and integrations with CRM and ticketing platforms (Salesforce, ServiceNow, Dynamics 365) via REST APIs, Data Actions, and webhooks.
- Deliver AI and automation, including virtual agents, copilots, and agentic workflows (Genesys Cloud AI; NiCE CXone Mpower Autopilot, Copilot, Enlighten AI), from proof of concept to production.
- Lead implementation through testing, cutover, go-live, and hypercare; serve as the escalation point and tune solutions against KPIs (AHT, FCR, containment, CSAT).
- Ensure compliance with FedRAMP, NIST 800-53, Section 508, and PCI/HIPAA as applicable, and advise agency stakeholders as a trusted technical partner.
Required Qualifications
- Ability to pass a federal background investigation (e.g., Public Trust).
- 10+ years in contact center technology, including 5+ years architecting enterprise CCaaS solutions.
- 3+ years hands-on with each of Genesys Cloud CX and NiCE CXone; led 2+ full-lifecycle implementations.
- Strong SIP/VoIP and networking skills; proficiency with REST APIs, JSON, OAuth 2.0, and conversational AI/LLM solutions.
- Bachelor's degree in a technical field or equivalent experience; excellent communication with senior stakeholders.
- Certifications (current): Genesys Cloud: Professional (GC-GCP) and NICE Certified Implementation Engineer (NCIE) – CXone Mpower ACD/IVR or equivalent.
Preferred
- Genesys Developer, Architect, or AI certifications; additional NiCE NCIE tracks; AWS/Azure architect or Security+ certifications.
- Federal FedRAMP CCaaS experience; migrations from Avaya, Cisco, or Genesys on-premises platforms; active Public Trust.
Work Environment: Fully remote with flexible hours; occasional after-hours support for cutovers and go-lives.
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Find JobsRemote Lead Solutions Architect Job Market
Who's Hiring
- Syms Strategic Group, LLC (SSG)37
- NVIDIA13
- Databricks13
- World Wide Technology10
- Jobot9
Top Industries Hiring
- Technology & Software36
- Staffing & Recruiting9
- Non-Profit & Social Services5
- Insurance4
- Electronics & Hardware3
What Employers Look For
The qualifications that appear most often in remote lead solutions architect jobs.
- 7+ years of experience in solutions architecture or senior software engineering roles
- Hands-on proficiency with at least one major cloud platform such as AWS, Azure, or GCP
- Experience designing enterprise-scale distributed systems and microservices architectures
- Strong communication skills for presenting architecture decisions to executive stakeholders
- Relevant cloud or architecture certification at the professional or specialty level
- Bachelor's degree in computer science, engineering, or a related technical field
Tips for Your Remote Lead Solutions Architect Job Search
Show async communication in your application
Remote employers evaluate how you communicate in writing before they ever meet you. Include links to architecture decision records, design documents, or technical write-ups that show you can align distributed stakeholders clearly and without real-time conversation.
Apply early to remote roles that fit
Migrate Mate lists remote lead solutions architect openings from across the U.S. in one place, so you can find roles that match your stack and seniority and apply directly without sorting through on-site listings mixed in.
Highlight cross-functional remote project ownership
Remote lead solutions architect roles require driving alignment between engineering, product, and business teams without in-person influence. Call out specific initiatives where you led architecture decisions across distributed teams, naming the tools you used to coordinate, like Confluence, Miro, or Loom.
Prepare for async-first remote interviews
Many distributed teams use asynchronous rounds, including written system design exercises or take-home architecture diagrams, before live interviews. Practice producing clear, well-annotated architecture diagrams and written trade-off analyses you can deliver without a whiteboard session.
Remote Lead Solutions Architect Jobs: Frequently Asked Questions
How do I get a remote lead solutions architect job?
Target remote-first technology companies and distributed enterprise teams, which tend to hire lead solutions architects remotely more consistently than traditional firms. Remote employers screen hard for async communication skills, self-directed project ownership, and the ability to align distributed engineering and business stakeholders without in-person oversight. Demonstrating cloud architecture experience, stakeholder documentation quality, and a history of leading cross-functional initiatives without close management gives candidates a clear edge.
Which companies hire remote lead solutions architects?
Employers currently hiring remote lead solutions architects include Syms Strategic Group, LLC (SSG), NVIDIA, and Databricks, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, cloud platform providers, and distributed financial technology firms make up the bulk of remote hiring in this role.
Can you get a remote lead solutions architect job with no experience?
Yes, but remote lead solutions architect roles are harder to land without experience because employers expect you to operate independently from day one with minimal oversight. Early-career candidates do best targeting smaller remote-first startups that value cloud certifications, open-source architecture contributions, and documented system design work over years of experience. A strong portfolio of architecture decisions with clear written rationale can substitute for seniority at the right company.
Do you need a degree for remote lead solutions architect jobs?
Not always. Remote employers in this role consistently weigh demonstrated architecture skill, cloud platform certifications, and a record of shipping complex technical solutions ahead of formal education credentials. Certifications from AWS, Google Cloud, or Microsoft Azure carry real weight, and candidates who can show architecture diagrams, decision documents, and delivery outcomes often compete effectively against degree holders.
Which industries hire the most remote lead solutions architects?
The sectors hiring the most remote lead solutions architects are Technology & Software, Staffing & Recruiting, and Non-Profit & Social Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed engineering teams that need solutions architects who can design and align complex systems across time zones without being on-site.
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