Remote New Member Educator Jobs

Job Title: Healthcare Revenue Cycle Management
Working Title: Quality Assurance Educator
Career Progression Track: M00
Track Level: M1 - Supervisor
FLSA Code: Administrative
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day

Work Schedule Summary

UMB Office Hours; M-F 8:00am to 5:00pm Mountain Time

VP Area: U of U Health - Academics
Department: 00209 - Univ Medical Billing - Oper
Location: Other
City: Other
Type of Recruitment: External Posting
Pay Rate Range: $88,000-$94,000 per year
Close Date: 01/11/2027
Priority Review Date (Note - Posting may close at any time): 11/25/2026

JOB SUMMARY

University Medical Billing (UMB) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability, and believe a successful candidate will exemplify these attributes too.

We are looking for an experienced Quality Assurance Educator to join our leadership team. As the Quality Assurance Educator, you will supervise the revenue cycle operations for an organization that provides healthcare patient services. Work with senior leadership to develop revenue cycle strategies that maximize process efficiency and reimbursement. Lead process improvement across the functional teams that contribute to the revenue cycle, such as claims, billing, and payment posting. Monitor the effectiveness of activities contributing to the revenue cycle to identify and reduce missed revenue opportunities. Remain knowledgeable of insurance policy and governmental regulations affecting billing practices to ensure organizational compliance. First-level leadership. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization.

Employment is contingent on the successful completion of a background check and the adherence to departmental policies, including UMB’s Telecommuting Agreement which requires a distraction-free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and the ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.

COMPENSATION & BENEFITS

The starting salary for this position is $88,000-$94,000/y, depending on experience. Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University’s comprehensive benefit package that includes 90% employer-paid medical insurance, a generous 14.2% retirement contribution, reduced tuition, PTO and holiday pay, and more!

Responsibilities

Essential Functions

• Supervise Work
• Train new hires to complete functional work
• Distribute and evaluate work, recommend changes as needed
• Create and manage team schedule
• Develop & coordinate curriculum related to diagnosis and procedural coding, and all related federal and state billing regulations.
• Research and evaluate coding, documentation practices, and processes, and identify billing policy and coding trends through data analysis or chart review.
• Supervise Team
• Ensure team collaborates and provides continuous mentorship and feedback to medical account coding specialists.
• Manage employee performance, conduct annual assessments, support individual learning and development objectives
• Oversee timecards, time-off requests, and other related items
• Assist in hiring new personnel as needed
• Department Education
• Provide individual and group coding, billing, and regulatory education/presentations to coding staff, physicians, and other stakeholders throughout the organization; monitors and reports progress to ensure compliance with coding standards and expectations.
• Responsible for denial prevention, recommendations, and communications through resolution.
• Research and respond to questions/concerns from internal and external staff.
• Other duties as assigned.

COMPETENCIES

• Supervises Work. Creates a cohesive team environment and structure. Provides direction, delegates and removes obstacles to get work done.
• Customer Focus. Builds strong customer relationships and delivers customer-centric solutions.
• Manages Ambiguity. Operates effectively, even when things are not certain, or the way forward is not clear.
• Develops Talent. Develops people to meet both their career goals and the department’s goals.
• Integrity/Instills Trust. Gains confidence and trust of others through honesty, integrity, and authenticity.
• Conflict Management. Handles conflict situations effectively, with a minimum of noise.

MINIMUM QUALIFICATIONS

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Supervisor, Healthcare Revenue Cycle: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

PREFERENCES

An especially qualified candidate will also possess the following:

• 5 years of experience coding progressively complex outpatient and provider services
• 2 years’ experience providing indirect leadership, project management or mentor-type support to others.
• AHIMA or AAPC certification required. AAPC Instructor, CPC Instructor, preferred.
• Complete and accurate knowledge of ICD-10, HCPCS, and CPT coding. Experience with CPT, CMS ICD-10 guidelines preferred
• Comprehensive knowledge of Medicare/Medicaid and third-party coding requirements
• Proven experience working in a remote environment

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Type: Benefited Staff

SPECIAL INSTRUCTIONS SUMMARY

While UMB is a remote department and this role will be performed remotely, interested applicants should note the following:

• This role is expected to work during UMB office hours which are Monday through Friday, 8am to 5pm Mountain Time.
• The University of Utah is committed to providing jobs to individuals located in Utah, and sees remote roles like this as an opportunity to provide amazing employment opportunities to those living in remote areas of the state. As such, Utah-based applicants may be prioritized in the screening process.
• At this time, the University of Utah is unable to employ individuals living in California, Colorado, New York, Oregon, or Washington.

ADDITIONAL INFORMATION

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu.

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.