Remote Operations Analyst Jobs
Remote operations analyst jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring for roles in sectors like technology, financial services, and healthcare. Companies bringing on remote operations analysts right now include CVS Health, Ryder System, and Alvarez & Marsal. See the openings below and apply to the ones that match your experience.
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Showing 5 of 1,000+ Remote Operations Analyst jobs
INTRODUCTION
Unqork’s AI-First Enterprise Development Platform is revolutionizing the way organizations build, maintain, and secure applications across their entire lifecycle. Named one of America’s Best Startup Employers by Forbes five times, Unqork provides industry-tailored solutions for customers in financial services, insurance, government, and healthcare. Unqork’s AI-first platform empowers enterprises to bring solutions to market faster, focus on AI-powered growth instead of maintenance, and leverage security and governance trusted by some of the largest companies in the world’s most regulated industries. Unqork's customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our Customer Experience organization, directly bridging the gap between our Technical Advisory (TA), Customer Advocacy (CA) and other CX teams. You will be responsible for streamlining operational workflows, managing cross-functional technical requests, auditing financial data, and ensuring our Customer Advocacy Managers (CAMs) are fully enabled to support our accounts. If you thrive on turning unstructured processes and inputs into structured, repeatable processes and have experience optimizing tools like Jira, Zendesk and Salesforce, this role is for you.
ROLE AND RESPONSIBILITIES
The Impact U Will Make
CX Operational Excellence & Ticketing
- Escalation Management: Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently.
- Environment Request Workflows: Manage and optimize the intake and fulfillment process for customer environment requests.
- CA Workgroup Operationalization: Take abstract strategy and translate it into day-to-day operations for Customer Advocacy workgroups, establishing clear metrics, tracking, and governance.
Technical Advisory (TA) & Customer Advocacy (CA) Bridge
- TA Operations Management: Act as the primary administrator for internal CX requests spanning technical toolings such as Jira, Zendesk, Conduqtor, and other internal proprietary systems.
- Bi-Monthly TAS Request Process: Co-lead and facilitate the bi-monthly Technical Advisory Services (TAS) request cycle between the TA and CA organizations to ensure resource alignment on key customer priorities.
Account & Platform Administration
- Account Assignment Governance: Maintain strict data hygiene in Salesforce (SFDC) and Zendesk (ZD) by managing the ongoing account assignment matrix for Customer Advocacy teams.
- Brand & Access Management: Own the operational workflow for provisioning and managing Vanity URLs requested by customers or internal teams.
Post-Incident & Retention Support
- Root Cause Analysis (RCA): Facilitate the review, refinement, and official publication of Root Cause Analysis documentation following major customer technical incidents.
- CAM Accountability & Follow-up: Track and drive follow-ups for Customer Advocacy Managers regarding monthly churn indicators and environment catchup gaps to protect net revenue retention.
Financial & Contract Operations
- SOW & Hours Reconciliation: Partner with Accounting to perform regular monthly reconciliations of Statements of Work (SOWs) and logged technical hours, ensuring billing accuracy against delivered services.
BASIC QUALIFICATIONS
- Experience: 3-5 years in a Customer Success Operations, Technical Operations, or Revenue Operations role within a SaaS or enterprise technology company.
- Tooling Expertise: Hands-on experience administering or utilizing Salesforce (SFDC), Zendesk, and Jira.
- Cross-Functional Communication: Proven track record acting as a liaison between deeply technical teams (like Technical Advisors/Engineers) and customer-facing teams (Customer Advocates/Account Managers).
- Data & Analytical Skills: Strong proficiency in Excel/Google Sheets for hours reconciliation and basic data tracking. Experience handling financial data or SOW structures is highly valued.
- Problem-Solving: Comfort managing Root Cause Analysis (RCA) loops and translating incident timelines into clear, digestible public documentation.
PREFERRED QUALIFICATIONS
- Process Architect: You don't just follow a workflow; you naturally look for ways to automate, document, and improve it.
- Meticulous Attention to Detail: Missing an account assignment or a line item on an SOW bothers you. You prize accuracy.
- Bias for Action: You can take a list of disparate requests from multiple teams and establish a structured priority list without constant oversight.
- An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.
COMPENSATION, BENEFITS, & PERKS
💻 Work from home with a remote-first community
🏝 Unlimited PTO (and the encouragement to use it)
📝 Student loan payback program
🏥 100% employer-covered medical, dental, and vision options available to you and your dependents
💸 Flexible Spending Account (FSA)
🏠 Monthly stipend toward your WFH setup, vacation, development and more
💰 Employer-sponsored 401(k) with contribution match
🏋🏻♀️ Subsidized ClassPass Membership
🍼 Generous Paid Parental Leave
💲 Hiring Ranges
- Tier 1: $103,000.00 - $120,000.00
- Tier 2: $88,500.00 - $110,600.00
Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options. An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries. As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.
Our Geographic Tiers Are Defined As Follows
- Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area
- Tier 2: All other US and US territory locations
Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.
Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
INTRODUCTION
Unqork’s AI-First Enterprise Development Platform is revolutionizing the way organizations build, maintain, and secure applications across their entire lifecycle. Named one of America’s Best Startup Employers by Forbes five times, Unqork provides industry-tailored solutions for customers in financial services, insurance, government, and healthcare. Unqork’s AI-first platform empowers enterprises to bring solutions to market faster, focus on AI-powered growth instead of maintenance, and leverage security and governance trusted by some of the largest companies in the world’s most regulated industries. Unqork's customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our Customer Experience organization, directly bridging the gap between our Technical Advisory (TA), Customer Advocacy (CA) and other CX teams. You will be responsible for streamlining operational workflows, managing cross-functional technical requests, auditing financial data, and ensuring our Customer Advocacy Managers (CAMs) are fully enabled to support our accounts. If you thrive on turning unstructured processes and inputs into structured, repeatable processes and have experience optimizing tools like Jira, Zendesk and Salesforce, this role is for you.
ROLE AND RESPONSIBILITIES
The Impact U Will Make
CX Operational Excellence & Ticketing
- Escalation Management: Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently.
- Environment Request Workflows: Manage and optimize the intake and fulfillment process for customer environment requests.
- CA Workgroup Operationalization: Take abstract strategy and translate it into day-to-day operations for Customer Advocacy workgroups, establishing clear metrics, tracking, and governance.
Technical Advisory (TA) & Customer Advocacy (CA) Bridge
- TA Operations Management: Act as the primary administrator for internal CX requests spanning technical toolings such as Jira, Zendesk, Conduqtor, and other internal proprietary systems.
- Bi-Monthly TAS Request Process: Co-lead and facilitate the bi-monthly Technical Advisory Services (TAS) request cycle between the TA and CA organizations to ensure resource alignment on key customer priorities.
Account & Platform Administration
- Account Assignment Governance: Maintain strict data hygiene in Salesforce (SFDC) and Zendesk (ZD) by managing the ongoing account assignment matrix for Customer Advocacy teams.
- Brand & Access Management: Own the operational workflow for provisioning and managing Vanity URLs requested by customers or internal teams.
Post-Incident & Retention Support
- Root Cause Analysis (RCA): Facilitate the review, refinement, and official publication of Root Cause Analysis documentation following major customer technical incidents.
- CAM Accountability & Follow-up: Track and drive follow-ups for Customer Advocacy Managers regarding monthly churn indicators and environment catchup gaps to protect net revenue retention.
Financial & Contract Operations
- SOW & Hours Reconciliation: Partner with Accounting to perform regular monthly reconciliations of Statements of Work (SOWs) and logged technical hours, ensuring billing accuracy against delivered services.
BASIC QUALIFICATIONS
- Experience: 3-5 years in a Customer Success Operations, Technical Operations, or Revenue Operations role within a SaaS or enterprise technology company.
- Tooling Expertise: Hands-on experience administering or utilizing Salesforce (SFDC), Zendesk, and Jira.
- Cross-Functional Communication: Proven track record acting as a liaison between deeply technical teams (like Technical Advisors/Engineers) and customer-facing teams (Customer Advocates/Account Managers).
- Data & Analytical Skills: Strong proficiency in Excel/Google Sheets for hours reconciliation and basic data tracking. Experience handling financial data or SOW structures is highly valued.
- Problem-Solving: Comfort managing Root Cause Analysis (RCA) loops and translating incident timelines into clear, digestible public documentation.
PREFERRED QUALIFICATIONS
- Process Architect: You don't just follow a workflow; you naturally look for ways to automate, document, and improve it.
- Meticulous Attention to Detail: Missing an account assignment or a line item on an SOW bothers you. You prize accuracy.
- Bias for Action: You can take a list of disparate requests from multiple teams and establish a structured priority list without constant oversight.
- An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.
COMPENSATION, BENEFITS, & PERKS
💻 Work from home with a remote-first community
🏝 Unlimited PTO (and the encouragement to use it)
📝 Student loan payback program
🏥 100% employer-covered medical, dental, and vision options available to you and your dependents
💸 Flexible Spending Account (FSA)
🏠 Monthly stipend toward your WFH setup, vacation, development and more
💰 Employer-sponsored 401(k) with contribution match
🏋🏻♀️ Subsidized ClassPass Membership
🍼 Generous Paid Parental Leave
💲 Hiring Ranges
- Tier 1: $103,000.00 - $120,000.00
- Tier 2: $88,500.00 - $110,600.00
Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options. An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries. As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.
Our Geographic Tiers Are Defined As Follows
- Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area
- Tier 2: All other US and US territory locations
Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.
Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
See All 1,000+ Remote Operations Analyst Jobs
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Find JobsRemote Operations Analyst Job Market
Who's Hiring
- CVS Health189
- Ryder System51
- Alvarez & Marsal25
- Oscar Management Corporation12
- Whatnot8
Top Industries Hiring
- Healthcare & Medical Services243
- Technology & Software139
- Consulting & Professional Services81
- Insurance41
- Investment & Asset Management35
What Employers Look For
The qualifications that appear most often in remote operations analyst jobs.
- Bachelor's degree in business, finance, economics, or a related field
- Proficiency in Excel including pivot tables, formulas, and data modeling
- Experience with SQL for querying and analyzing operational data
- Familiarity with process improvement methodologies such as Lean or Six Sigma
- Strong written and verbal communication skills for cross-functional reporting
- Experience with business intelligence tools such as Tableau, Power BI, or Looker
Tips for Your Remote Operations Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations analyst openings from across the U.S. in one place, so you can find roles that match your background and apply directly without hunting across multiple sources. Early applications on in-demand remote postings have a real advantage.
Prove async communication in your materials
Remote operations analyst hiring managers read for writing quality before anything else. Your resume and cover letter are your first async communication samples. Write in clear, structured sentences, use bullet points that state outcomes, and cut filler phrases that bloat without adding information.
Show your process documentation work
Remote employers can't watch you work, so they screen for evidence you already know how to structure and document operational processes. Include links to SOPs, workflow diagrams, or process maps you've built, even from academic or freelance projects, directly in your application materials.
Target remote-first companies in your search
Companies that were built remote-first have the tooling, culture, and management structure that makes remote operations analyst roles actually function well. Filter your search for fully remote roles at companies with distributed teams rather than hybrid postings from offices that added a remote option recently.
Prepare for the remote interview format specifically
Remote operations analyst interviews often include a written case or async task sent before the live call. Practice structuring a process analysis or operational recommendation in writing, concisely, under time pressure, since employers use this to evaluate exactly how you'll communicate on the job.
Remote Operations Analyst Jobs: Frequently Asked Questions
How do I get a remote operations analyst job?
Focus on remote-first companies and distributed teams, which are the most consistent hirers of operations analysts in a fully remote setup. Remote employers screen for self-direction, clear written communication, and comfort with async workflows alongside the core skills: process documentation, data analysis, and workflow tooling. A portfolio of past process improvements or documented operational wins gives you a concrete edge over candidates who only describe responsibilities.
Which companies hire remote operations analysts?
Companies hiring remote operations analysts right now include CVS Health, Ryder System, and Alvarez & Marsal, based on current remote listings on Migrate Mate as of June 2026. Remote-first technology firms, distributed financial services companies, and healthcare platforms make up the largest share of employers posting these roles remotely.
Can you get a remote operations analyst job with no experience?
Yes, but remote entry-level operations analyst roles are harder to land because employers expect you to work independently from day one without in-office mentorship. Your best entry points are remote-first startups and scale-ups, which often value demonstrated initiative over a formal record. Showing a process you built, improved, or documented, whether from an internship, academic project, or freelance work, opens the door where a resume alone won't.
Do you need a degree for remote operations analyst jobs?
Not always. Many remote employers list a degree as preferred rather than required, particularly at remote-first companies that weigh demonstrated skills more heavily than credentials. What matters most is evidence that you can analyze data, document processes, and communicate findings clearly in writing. A portfolio of operational work, relevant certifications, or experience with tools like SQL, Excel, or project management platforms can substitute for a four-year degree.
Which industries hire the most remote operations analysts?
The sectors hiring the most remote operations analysts are Healthcare & Medical Services, Technology & Software, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of June 2026. These industries rely on distributed teams that need operations analysts to monitor workflows, surface inefficiencies, and keep processes running consistently across time zones.
See All 1,000+ Remote Operations Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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