Remote Support Consultant Jobs
Remote support consultant jobs are open across the U.S. at remote-first firms and distributed teams, with strong demand in software, healthcare, and financial services. Employers hiring remotely right now include BNI, Miles IT, and Vistex. See the openings below and apply to the ones that match your experience.
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The Senior Support Consultant brings deep warehouse management (WM) expertise to supporting DVU customers at DaVinci after go-live. You bring WM functional and technical knowledge to resolve complex post-implementation issues and advise customers on how to get the most from their WM solution.
You combine hands-on troubleshooting with coaching. You make sure root causes are found and fixed, you raise the quality of every customer engagement, and you help build a high-performing, customer-focused support team.
Key Responsibilities
-
Hands-On Ticket Resolution
- Own complex and high-priority tickets from intake through resolution, including advanced L2 and L3 issues.
- Investigate complex functional and technical WM issues in production, perform root cause analysis, and implement durable solutions.
- Communicate directly with DVU customers, giving clear, empathetic, and timely updates on ticket status and resolution plans.
- Partner with Engineering and other internal teams to drive fast, effective resolution and keep the customer informed throughout.
-
Warehouse Management Consulting
- Act as a support consultant across DaVinci’s WM solutions, advising customers on configuration, workflows, and best practices once they are live.
- Review customer processes (for example receiving, putaway, inventory control, picking, packing, and shipping) and recommend changes that improve accuracy and throughput.
- Help customers adopt new functionality and resolve recurring issues caused by process or configuration rather than product defects.
-
External Systems Support
- Troubleshoot issues where DVU solutions interact with customers’ external systems, such as ERP, transportation, and automation or equipment systems, to determine where the issue originates.
- Coordinate with customer IT teams and third-party vendors to isolate and resolve cross-system problems.
- Interface development and implementation work is out of scope for this role and stays with the Implementation and Engineering teams.
-
Root Cause Analysis & Knowledge Management
- Go beyond symptomatic fixes to identify and address root causes, and track recurring issues to reduce repeat tickets.
- Use SQL to research data and system behavior, and validate fixes.
- Write and maintain detailed documentation of findings, resolutions, and best practices, including knowledge base articles for customers and the support team.
-
Customer-Centric Communication
- Explain complex technical concepts clearly to audiences from non-technical warehouse stakeholders to senior engineers.
- Join customer calls and issue reviews as a WM subject matter expert, and help Customer Success prepare open and closed issue reporting.
- Maintain a positive, customer-focused approach that builds trust and satisfaction.
-
Cross-Functional Collaboration
- Work closely with Engineering, Product Management, Implementation, and Technical Support to drive end-to-end issue resolution.
- Act as the bridge between customer feedback and the product roadmap, advocating for key enhancements and bug fixes.
-
Team Collaboration
- Share WM expertise with fellow Technical Support Analysts to support their professional growth and skill development.
- Set high standards for productivity, accuracy, and customer empathy, and model best practices.
- Lead periodic knowledge-sharing sessions on troubleshooting techniques, WM product insights, and process improvements.
Minimum Requirements
- Four-year bachelor’s degree (or foreign equivalent) in computer science, engineering, business, supply chain, or a related field
- 3–5 years of experience in a client-facing role within a supply chain or software organization
- 3+ years of consulting or senior support experience in the warehouse management field, ideally with a Tier 1 WMS provider or one of its implementation partners
- 1 year of experience with database troubleshooting (SQL)
- 3 years of experience supporting or deploying enterprise software
- Experience troubleshooting issues between WM software and external systems (such as ERP, transportation, or automation systems)
- Thrives in a remote working environment
Preferred Qualifications
- Hands-on experience with a Tier 1 WMS platform and knowledge of warehouse operations
- Experience mentoring or leading junior support or consulting staff
- Familiarity with a ticketing system such as Zendesk and an issue tracker such as Jira
- Strong written and verbal communication, including with executive and operations stakeholders
- Experience building knowledge base content and leading training or knowledge-sharing sessions
Key Performance Indicators
- Average response and resolution times on escalated tickets, benchmarked against established SLAs
- Resolution of advanced L2 and L3 issues, including first-time fix rate
- Reduction in repeat issues through root cause analysis and knowledge base content
- Accuracy and completeness of ticket documentation and categorization
- Customer satisfaction ratings (if applicable)
- Contribution to team knowledge sharing and documentation (team feedback)
Our Core Values
- Customer Success – Our customer’s success is our success. We go above and beyond to make sure we provide exceptional solutions and support that “delights” our customers
- Pursuit of Excellence – We are dedicated to providing first class products and services and invest the time to achieve this objective. This includes a drive for continued learning to master one’s area of expertise and expand skill sets
- Empower Others Succeed – We are a team-oriented environment that thrives on collaboration, sharing knowledge, and empowering & supporting others to succeed in their roles. As a rapidly growing company with many new employees, this is a cornerstone of our culture
- All About Results – Our team understands that positive outcomes and achieving goals are paramount to our success. We give employees the flexibility to achieve their results along with holding each other accountable to build a positive environment of high performance
- Forward Thinking – Planning and looking ahead is part of our DNA. This includes thinking about how decisions today set us up for success for the short-term and long-term, as well as taking incremental steps to achieve the company’s long-term vision to be an industry leader
- Da Vinci offers a fully remote environment – work where it’s convenient for you and the company has regular in-person company gatherings to build team relationships
- GO - PTO days to provide an opportunity to recharge and spend time on your other passions
- 401k plan with 4% company match to invest in your future
- Competitive medical, dental, and vision insurance to support the health & well-being of you and your family
- 7 Paid Company Holidays + Paid Sick Days
Compensation
The target salary range for this role is $100,000–$120,000.
394dWlMOhg
The Senior Support Consultant brings deep warehouse management (WM) expertise to supporting DVU customers at DaVinci after go-live. You bring WM functional and technical knowledge to resolve complex post-implementation issues and advise customers on how to get the most from their WM solution.
You combine hands-on troubleshooting with coaching. You make sure root causes are found and fixed, you raise the quality of every customer engagement, and you help build a high-performing, customer-focused support team.
Key Responsibilities
-
Hands-On Ticket Resolution
- Own complex and high-priority tickets from intake through resolution, including advanced L2 and L3 issues.
- Investigate complex functional and technical WM issues in production, perform root cause analysis, and implement durable solutions.
- Communicate directly with DVU customers, giving clear, empathetic, and timely updates on ticket status and resolution plans.
- Partner with Engineering and other internal teams to drive fast, effective resolution and keep the customer informed throughout.
-
Warehouse Management Consulting
- Act as a support consultant across DaVinci’s WM solutions, advising customers on configuration, workflows, and best practices once they are live.
- Review customer processes (for example receiving, putaway, inventory control, picking, packing, and shipping) and recommend changes that improve accuracy and throughput.
- Help customers adopt new functionality and resolve recurring issues caused by process or configuration rather than product defects.
-
External Systems Support
- Troubleshoot issues where DVU solutions interact with customers’ external systems, such as ERP, transportation, and automation or equipment systems, to determine where the issue originates.
- Coordinate with customer IT teams and third-party vendors to isolate and resolve cross-system problems.
- Interface development and implementation work is out of scope for this role and stays with the Implementation and Engineering teams.
-
Root Cause Analysis & Knowledge Management
- Go beyond symptomatic fixes to identify and address root causes, and track recurring issues to reduce repeat tickets.
- Use SQL to research data and system behavior, and validate fixes.
- Write and maintain detailed documentation of findings, resolutions, and best practices, including knowledge base articles for customers and the support team.
-
Customer-Centric Communication
- Explain complex technical concepts clearly to audiences from non-technical warehouse stakeholders to senior engineers.
- Join customer calls and issue reviews as a WM subject matter expert, and help Customer Success prepare open and closed issue reporting.
- Maintain a positive, customer-focused approach that builds trust and satisfaction.
-
Cross-Functional Collaboration
- Work closely with Engineering, Product Management, Implementation, and Technical Support to drive end-to-end issue resolution.
- Act as the bridge between customer feedback and the product roadmap, advocating for key enhancements and bug fixes.
-
Team Collaboration
- Share WM expertise with fellow Technical Support Analysts to support their professional growth and skill development.
- Set high standards for productivity, accuracy, and customer empathy, and model best practices.
- Lead periodic knowledge-sharing sessions on troubleshooting techniques, WM product insights, and process improvements.
Minimum Requirements
- Four-year bachelor’s degree (or foreign equivalent) in computer science, engineering, business, supply chain, or a related field
- 3–5 years of experience in a client-facing role within a supply chain or software organization
- 3+ years of consulting or senior support experience in the warehouse management field, ideally with a Tier 1 WMS provider or one of its implementation partners
- 1 year of experience with database troubleshooting (SQL)
- 3 years of experience supporting or deploying enterprise software
- Experience troubleshooting issues between WM software and external systems (such as ERP, transportation, or automation systems)
- Thrives in a remote working environment
Preferred Qualifications
- Hands-on experience with a Tier 1 WMS platform and knowledge of warehouse operations
- Experience mentoring or leading junior support or consulting staff
- Familiarity with a ticketing system such as Zendesk and an issue tracker such as Jira
- Strong written and verbal communication, including with executive and operations stakeholders
- Experience building knowledge base content and leading training or knowledge-sharing sessions
Key Performance Indicators
- Average response and resolution times on escalated tickets, benchmarked against established SLAs
- Resolution of advanced L2 and L3 issues, including first-time fix rate
- Reduction in repeat issues through root cause analysis and knowledge base content
- Accuracy and completeness of ticket documentation and categorization
- Customer satisfaction ratings (if applicable)
- Contribution to team knowledge sharing and documentation (team feedback)
Our Core Values
- Customer Success – Our customer’s success is our success. We go above and beyond to make sure we provide exceptional solutions and support that “delights” our customers
- Pursuit of Excellence – We are dedicated to providing first class products and services and invest the time to achieve this objective. This includes a drive for continued learning to master one’s area of expertise and expand skill sets
- Empower Others Succeed – We are a team-oriented environment that thrives on collaboration, sharing knowledge, and empowering & supporting others to succeed in their roles. As a rapidly growing company with many new employees, this is a cornerstone of our culture
- All About Results – Our team understands that positive outcomes and achieving goals are paramount to our success. We give employees the flexibility to achieve their results along with holding each other accountable to build a positive environment of high performance
- Forward Thinking – Planning and looking ahead is part of our DNA. This includes thinking about how decisions today set us up for success for the short-term and long-term, as well as taking incremental steps to achieve the company’s long-term vision to be an industry leader
- Da Vinci offers a fully remote environment – work where it’s convenient for you and the company has regular in-person company gatherings to build team relationships
- GO - PTO days to provide an opportunity to recharge and spend time on your other passions
- 401k plan with 4% company match to invest in your future
- Competitive medical, dental, and vision insurance to support the health & well-being of you and your family
- 7 Paid Company Holidays + Paid Sick Days
Compensation
The target salary range for this role is $100,000–$120,000.
394dWlMOhg
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote support consultant jobs.
- 1-3 years of experience in technical support, customer success, or software implementation
- Proficiency with CRM platforms and ticketing or ITSM tools
- Strong written and verbal communication skills for client-facing interactions
- Ability to troubleshoot software or system issues and document resolutions clearly
- Experience conducting product training or onboarding sessions for end users
- Associate or bachelor's degree in business, information technology, or a related field
Tips for Your Remote Support Consultant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote support consultant openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Applying early matters because distributed teams often move quickly once they identify qualified candidates.
Show async communication skills up front
Remote support consultant employers screen heavily for written communication before the first interview. Use your resume summary and cover letter to demonstrate you can document issues clearly, write concise client-facing responses, and hand off context to teammates across time zones without a call.
List the tools remote support teams actually use
Name the platforms you know: Zendesk, Salesforce Service Cloud, Jira Service Management, Intercom, or similar ticketing and CRM tools. Remote support consultant roles are screened by these keywords, and listing them specifically signals you can contribute without a ramp-up period.
Prepare for remote interview formats specific to support
Expect scenario-based questions delivered over video, sometimes with a written component sent in advance. Practice narrating your troubleshooting process clearly and concisely, since remote teams evaluate whether you can explain your reasoning in writing as well as you can verbally.
Remote Support Consultant Jobs: Frequently Asked Questions
How do I get a remote support consultant job?
Start by targeting companies that run distributed teams, such as SaaS vendors, managed service providers, and cloud-based platform companies, since they hire support consultants remotely most consistently. Remote employers screen heavily for written communication, self-direction, and the ability to triage and resolve issues without in-person escalation paths. Demonstrating fluency with ticketing systems, CRM platforms, and async collaboration tools gives you a clear edge over candidates with equivalent experience who lack remote-ready skills.
Which companies hire remote support consultants?
Companies hiring remote support consultants right now include BNI, Miles IT, and Vistex, based on current remote listings on Migrate Mate as of November 2026. Remote-first software firms, distributed healthcare technology platforms, and financial services companies with national client bases are among the most consistent employers of remote support consultants.
Can you get a remote support consultant job with no experience?
Yes, but remote entry-level support consultant roles are harder to land because employers expect you to work independently from day one with minimal oversight. SaaS startups and smaller remote-first vendors are more likely to hire entry-level candidates than large enterprises. Showing hands-on familiarity with support tools, completing relevant certifications, and demonstrating strong written communication can substitute for direct work history and open the door to your first remote role.
Do you need a degree for remote support consultant jobs?
Not always. Remote employers in this field often weigh demonstrated problem-solving ability, familiarity with support platforms, and a history of resolving client issues over formal education credentials. A portfolio of resolved cases, relevant product certifications, or prior support work in any setting can carry more weight than a degree, particularly at remote-first technology companies where output is easier to verify than credentials.
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