Reservations Officer Jobs
Reservations Officer jobs are open across hospitality, travel, tourism, and transportation, at every level from entry-level agent to senior coordinator, with specializations in hotel reservations, airline bookings, and group travel management. Find a role that fits below and apply directly.
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Showing 5 of 56+ Reservations Officer jobs
Summary
Employment type: Full-time
Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to serve as the first point of contact for our guests, providing expert guidance and personalized service via phone and email.
This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering excellence. You’ll be the voice of our resort, helping guests plan unforgettable stays while supporting our revenue goals through strategic sales techniques.
Key Responsibilities:
Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.
Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.
Generate and audit daily reservation reports to ensure accuracy and readiness.
Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.
Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.
Meet and exceed monthly goals for average daily rate (ADR), conversion, and revenue.
Stay informed about all resort offerings, promotions, and policy updates.
Execute daily reservation tasks with precision and professionalism.
Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.
Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.
Complete lead forms for all new reservation calls in compliance with standards.
Make outbound calls and follow-ups to ensure seamless booking experiences.
Benefits | We care for people so they can be their best. Our colleagues enjoy:
Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights – for you, your friends and your family!
Free Parking – convenient and cost-free parking for all our associates
Paid Time Off – Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Colleague Recognition Programs - Be celebrated for your hard work and dedication.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Must have strong working knowledge of Microsoft Office programs
Must have excellent listening and communication skills
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work well under pressure and multi-task
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to work independently and remain focused
Minimum 1 year of hotel experience required. Reservations, Front Office or Events experience preferred.
Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred
Must be able to type 45 wpm and have excellent communication skills
Summary
Employment type: Full-time
Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to serve as the first point of contact for our guests, providing expert guidance and personalized service via phone and email.
This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering excellence. You’ll be the voice of our resort, helping guests plan unforgettable stays while supporting our revenue goals through strategic sales techniques.
Key Responsibilities:
Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.
Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.
Generate and audit daily reservation reports to ensure accuracy and readiness.
Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.
Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.
Meet and exceed monthly goals for average daily rate (ADR), conversion, and revenue.
Stay informed about all resort offerings, promotions, and policy updates.
Execute daily reservation tasks with precision and professionalism.
Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.
Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.
Complete lead forms for all new reservation calls in compliance with standards.
Make outbound calls and follow-ups to ensure seamless booking experiences.
Benefits | We care for people so they can be their best. Our colleagues enjoy:
Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights – for you, your friends and your family!
Free Parking – convenient and cost-free parking for all our associates
Paid Time Off – Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Colleague Recognition Programs - Be celebrated for your hard work and dedication.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Must have strong working knowledge of Microsoft Office programs
Must have excellent listening and communication skills
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work well under pressure and multi-task
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to work independently and remain focused
Minimum 1 year of hotel experience required. Reservations, Front Office or Events experience preferred.
Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred
Must be able to type 45 wpm and have excellent communication skills
See All 56 Reservations Officer Jobs
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Find Reservations Officer JobsReservations Officer Job Market
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in reservations officer jobs.
- Proficiency in one or more global distribution systems such as Sabre or Amadeus
- One or more years of customer service or reservations experience in hospitality or travel
- Strong written and verbal communication skills for handling phone and email inquiries
- Ability to multitask across booking platforms and customer queues in a fast-paced environment
- High school diploma or equivalent, with a preference for a hospitality or travel degree
- Familiarity with property management systems or airline reservation platforms
Tips for Your Reservations Officer Job Search
Tailor your resume for GDS tools
Hiring managers for reservations officer roles scan resumes for global distribution systems like Sabre, Amadeus, or Galileo. Name the specific platform and your proficiency level in your skills section, not just 'reservation software' as a generic catch-all.
Highlight upsell and revenue metrics
Reservations officers are often evaluated on upsell conversion and average booking value. If you've hit occupancy targets or increased add-on revenue, include those outcomes in your bullet points using action verbs like 'converted' or 'increased.'
Apply early to roles that fit
Migrate Mate lists reservations officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by property type and sector
Hotel reservations, airline ticketing, and car rental coordination each have distinct workflows and tools. When searching, narrow by industry segment so your application speaks directly to the employer's environment rather than arriving as a generic hospitality resume.
Prepare scenario answers for high-volume situations
Interviewers for reservations officer roles frequently ask how you handle overbooking conflicts, group booking changes, or system outages. Prepare two or three specific stories using the situation-action-result format before your first phone screen.
Negotiate schedule and shift expectations upfront
Reservations operations often run on rotating shifts, weekends, and holidays. Ask about scheduling structure during your offer conversation so you can compare roles accurately and avoid a mismatch that leads to an early exit.
Reservations Officer Jobs: Frequently Asked Questions
Which companies are hiring the most reservations officers?
The companies hiring the most reservations officers right now include Marriott International, Fairmont, and Black Desert Resort, with the largest share of openings in Florida, California, and Arizona, based on current listings on Migrate Mate as of November 2026. Hospitality groups, airlines, and car rental companies consistently post the highest volume of openings.
How many reservations officer jobs are remote?
About 18% of reservations officer openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on inbound phone or chat reservations rather than front-desk or on-property coordination. Airline and vacation rental reservations teams tend to offer the most flexible remote arrangements.
How do you become a reservations officer?
Start by completing a high school diploma and gaining customer service experience, ideally in a hospitality or travel setting. Learn at least one global distribution system through free or low-cost training programs offered by providers like Sabre or Amadeus. Apply to entry-level reservations agent roles to build hands-on booking and rebooking experience, then move into officer-level positions as you demonstrate accuracy, upsell performance, and the ability to handle complex itineraries.
Can I get hired as a reservations officer with no experience?
Yes, many employers hire reservations officers with no direct reservations background if you have strong customer service or call center experience. Completing a GDS training course before applying signals initiative and reduces your learning curve. Entry-level roles in hotel front desks, travel agencies, or airline call centers are common starting points that transition directly into dedicated reservations officer positions.
What does the reservations officer interview process look like?
Most reservations officer interviews start with a phone screen focused on your availability, customer service background, and familiarity with booking systems. A second round typically involves a hiring manager or team lead asking scenario-based questions about handling overbookings, difficult callers, or last-minute itinerary changes. Some employers add a brief typing speed or system navigation assessment before extending an offer.
Where can I find and apply to reservations officer jobs?
You can find and apply to reservations officer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and preferred sector, then apply directly to each opening that fits your background.
See All 56 Reservations Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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