Senior Crm Manager Jobs in New Mexico

INTRODUCTION

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

WHY DOES THE JOB EXIST?

The Senior Manager, Healthcare Programs - Quality Bureau Chief will:

• Direct the functions and responsibilities of the bureau.
• Oversee quality aspects of the Medicaid program and provide significant regulatory expertise to ensure the quality aspects of the program.

HOW DOES IT GET DONE?

The Senior Manager, Healthcare Programs - Quality Bureau Chief is responsible for:

• Ensuring compliance with Medicaid federal and state regulations, policy, and Managed Care Organizations (MCO) contract requirements.
• Developing and establishing monitoring and reporting processes for the Quality Bureau that meet federal and state requirements.
• Communicating with staff, managers, other state agencies, MCO staff, advocacy groups, legislators, providers, and other contractors.
• Managing the Quality Bureau ensuring that deadlines and deliverables are met.

WHO ARE THE CUSTOMERS?

• Medicaid clients
• Providers
• Staff
• Other Health Care Authority (HCA) divisions
• Other Agencies, and stakeholders

IDEAL CANDIDATE

• Medicaid clients
• Providers
• Staff
• Other Health Care Authority (HCA) divisions
• Other Agencies, and stakeholders

MINIMUM QUALIFICATION

Associate degree in Business Administration, Healthcare Administration, Statistics, Finance, or a related field and seven (7) years of experience with a public assistance program, medical, healthcare, educational, or state facility working with policies and procedures, conducting analysis/research, providing or requesting information from the general public, working with communities, working on health or social service related matters, social work/case management, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling nine (9) years may substitute for the required education and experience.

EMPLOYMENT REQUIREMENTS

• Must possess and maintain a valid driver's license.
• Must obtain a Defensive driving certification.

WORKING CONDITIONS

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage with extended periods of sitting.

SUPPLEMENTAL INFORMATION

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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.