IT Support Specialist 3 – IT Trainer

Position Type: Contract
Engagement Type: Contract
Work Arrangement: Hybrid / Remote + Onsite
Schedule: Monday–Friday, 40 hours/week
Hours: 8-hour fixed workdays
Start Time: No earlier than 8:00 AM ET
Travel: Required within Georgia
Local Candidates: Required

Job Summary

We are seeking an experienced IT Trainer / IT Support Specialist 3 to deliver technical training to adult learners on custom-developed and Commercial Off-The-Shelf (COTS) applications.

The selected candidate will conduct both onsite classroom training and virtual training using Microsoft Teams. The role requires travel to designated locations within Georgia several times per month for scheduled in-person classes.

The candidate will provide training for desktop, web, and mobile applications, identify user training needs, develop and maintain training content, coordinate course schedules, administer learner enrollments and completions, and collect feedback to improve training delivery.

Responsibilities

• Deliver onsite classroom training, virtual training, webinars, and user-group sessions.

• Travel within Georgia to conduct scheduled in-person training.

• Deliver training using Microsoft Teams.

• Learn and maintain knowledge of assigned IT applications sufficient to effectively train users.

• Identify training needs and work with stakeholders to determine appropriate courses and content.

• Develop, update, maintain, and publish IT training materials.

• Create PowerPoint presentations, trainer guides, quick reference guides, user manuals, storyboards, videos, and computer-based training.

• Collaborate with technical staff to develop training content.

• Publish training schedules and course offerings within an enterprise Learning Management System.

• Manage learner enrollments, attendance, testing, completions, grades, scores, and certifications.

• Send and review training surveys and incorporate feedback into training improvements.

• Build relationships with business units and stakeholders to increase class participation and identify training needs.

• Facilitate vendor- or contractor-delivered training.

• Ensure training environments, equipment, and data are ready before classes.

• Reserve conference rooms, computer labs, equipment, and other resources.

• Confirm enrollments before traveling to onsite training locations.

• Provide an engaging, interactive, and positive learning experience.

• Maintain professionalism and classroom organization.

• Maintain accurate LMS records, timekeeping, activity reporting, and performance indicators.

• Complete accurate expense reports and travel documentation.

• Participate in IT projects, user acceptance testing, application rollouts, and production support activities.

• Communicate work schedules, priorities, technical issues, risks, timelines, and travel concerns to leadership.

• Follow applicable organizational policies, procedures, standards, and best practices.

• Adapt to a dynamic, fast-paced, customer-focused IT environment.

Required Qualifications

Highly Desired Qualifications

Nice-to-Have Skills

• Oracle LMS

• Cornerstone LMS

• ServiceNow

Core Competencies

Training

• Uses a variety of instructional techniques.

• Effectively engages adult learners.

• Delivers competency-based learning.

• Actively seeks learner feedback.

Content Development

• Produces high-quality training content with minimal rework.

• Converts technical information into clear, user-friendly learning materials.

Communication

• Communicates effectively with learners, customers, technical teams, and leadership.

• Clearly communicates assignments, priorities, timelines, risks, and issues.

Teamwork

• Works effectively as part of an IT training team.

• Supports team members when additional training coverage is required.

• Demonstrates a collaborative and proactive approach.

Customer Service

• Provides helpful, courteous, and responsive service.

• Demonstrates patience and empathy with learners.

• Follows through on customer needs and commitments.

Planning & Organization

• Plans training schedules and travel arrangements in advance.

• Manages time and competing priorities effectively.

Results Orientation

• Meets course, enrollment, completion, quality, and performance objectives.

• Consistently meets established deadlines.

Work Terms & Conditions

• Local candidates only.

• Monday–Friday, 40 hours per week.

• Fixed 8-hour schedule; no flex schedule.

• Start time no earlier than 8:00 AM Eastern Time.

• Hybrid work may include both remote and onsite work.

• Candidate must be able to report onsite when required.

• Candidate must have suitable internet connectivity and an appropriate remote-work environment.

• Candidate must maintain a valid driver's license.

• Candidate must be capable of driving and using a personal vehicle for business travel.

• Authorized business travel expenses may be reimbursed according to applicable policies.

• Candidate must maintain a personal credit card for authorized reimbursable expenses.

• Candidate may be required to stand, stoop, kneel, lift, and assist with training-room setup.

• Candidate may need to transport training materials and equipment.

Equipment

The client will provide required work equipment, which may include:

• Laptop

• Cell phone

• Other required IT equipment

Contract

The contract is expected to run through the applicable fiscal-year end, with potential one-year extensions based on business requirements and contract availability.