Senior IT Support Specialist Jobs in Atlanta, GA
Senior IT Support Specialist jobs in Atlanta are concentrated in Midtown, Buckhead, and the Cumberland/Galleria corridor, with strong demand across healthcare IT, finance, and managed services. Employers hiring right now include Georgia Tech, NCR, and TJFACT. See the openings below and apply to the ones that match your experience.
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Showing 5 of 24+ Senior IT Support Specialist jobs
Job Description
Position Summary
The Desktop Support Technician provides first-level technical support to end users across
the organization, including workstation, laptop, mobile device, printer, and peripheral
support. The role serves as the initial point of contact for help desk requests and
coordinates with the IT Manager and outsourced IT vendors to resolve issues. This position
operates within a multi-location ophthalmology practice environment and supports the
ModMed EMA and ASC ecosystem, clinical diagnostic devices, and the Microsoft 365 identity
and endpoint stack. The technician is expected to maintain patient-care continuity by
resolving clinic-impacting issues on the same day and by preparing devices for Monday morning open.
Essential Duties and Responsibilities
- Provide workstation support for laptops, desktops, and mobile devices, both on-premises and remote.
- Set up new user workstations, Microsoft 365 accounts, and mobile devices; assist with
- Install, configure, and troubleshoot printers, scanners, and miscellaneous peripheral
- Diagnose, repair, install, and configure hardware and software for end users.
- Work with outsourced IT hardware and software vendors to resolve tickets and
- Communicate effectively with staff at all levels; exercise tact and discretion when
- Maintain accurate ticket documentation and follow up with end users to confirm
- Support ophthalmology diagnostic devices including Optos, OCT (Heidelberg),
transfer failures in coordination with device vendors.
- Execute ModMed EMA and ASC Firm Admin actions including TWAIN driver
AWS key rotation support.
- Execute HR-triggered onboarding and offboarding within defined SLA, including
deprovisioning with Intune device lock or wipe on termination.
- Coordinate ticket triage with the managed service provider (LayerCake) under the
and disk-space alerts appropriately.
- Participate in after-hours patch windows and Monday-morning clinic-open readiness
- Provide white-glove, physician-facing support with clear escalation discipline for
Equipment Operated
Workstations, laptops, printers, scanners, mobile devices, VoIP handsets, and standard
office equipment. BluePrint Office Management System. ModMed EMA / EHR / ASC, iSolved
HCM, Microsoft 365 (Entra ID, Intune, Defender for Office 365, SharePoint, Teams),
FortiGate firewalls, Sophos Intercept X, Blackpoint Cyber MDR, ConnectWise and Autotask
ticketing, and RingCentral phones.
Skills and Qualifications
Strong customer service orientation and professional communication skills.
Proficiency with Windows 10 / 11, macOS basics, and Microsoft 365 applications.
Working knowledge of Active Directory / Entra ID account administration.
Ability to prioritize competing requests in a clinic-hours-first environment.
SQL.
Automation and scripting.
Cloud.
Preferred: Microsoft Intune administration, Entra ID conditional access and group
policy, and Power Automate flow authoring.
Education and Experience
Associate degree in Information Technology or related field, or equivalent work experience.
One to three years of desktop support or help desk experience preferred. Prior experience
in a healthcare or physician-practice environment is strongly preferred, with familiarity in
HIPAA-aligned handling of workstations, endpoints, and PHI-adjacent data flows.
Physical Demands
Must be able to lift up to 40 pounds, bend, kneel, and reach to install and service equipment.
Travel between ECA office locations in the metro Atlanta area is required.
Work Environment
Office and clinical settings within a multi-location ophthalmology practice. Occasional afterhours and weekend work is required to support patch windows, vendor updates, and clinic open readiness checks
Job Description
Position Summary
The Desktop Support Technician provides first-level technical support to end users across
the organization, including workstation, laptop, mobile device, printer, and peripheral
support. The role serves as the initial point of contact for help desk requests and
coordinates with the IT Manager and outsourced IT vendors to resolve issues. This position
operates within a multi-location ophthalmology practice environment and supports the
ModMed EMA and ASC ecosystem, clinical diagnostic devices, and the Microsoft 365 identity
and endpoint stack. The technician is expected to maintain patient-care continuity by
resolving clinic-impacting issues on the same day and by preparing devices for Monday morning open.
Essential Duties and Responsibilities
- Provide workstation support for laptops, desktops, and mobile devices, both on-premises and remote.
- Set up new user workstations, Microsoft 365 accounts, and mobile devices; assist with
- Install, configure, and troubleshoot printers, scanners, and miscellaneous peripheral
- Diagnose, repair, install, and configure hardware and software for end users.
- Work with outsourced IT hardware and software vendors to resolve tickets and
- Communicate effectively with staff at all levels; exercise tact and discretion when
- Maintain accurate ticket documentation and follow up with end users to confirm
- Support ophthalmology diagnostic devices including Optos, OCT (Heidelberg),
transfer failures in coordination with device vendors.
- Execute ModMed EMA and ASC Firm Admin actions including TWAIN driver
AWS key rotation support.
- Execute HR-triggered onboarding and offboarding within defined SLA, including
deprovisioning with Intune device lock or wipe on termination.
- Coordinate ticket triage with the managed service provider (LayerCake) under the
and disk-space alerts appropriately.
- Participate in after-hours patch windows and Monday-morning clinic-open readiness
- Provide white-glove, physician-facing support with clear escalation discipline for
Equipment Operated
Workstations, laptops, printers, scanners, mobile devices, VoIP handsets, and standard
office equipment. BluePrint Office Management System. ModMed EMA / EHR / ASC, iSolved
HCM, Microsoft 365 (Entra ID, Intune, Defender for Office 365, SharePoint, Teams),
FortiGate firewalls, Sophos Intercept X, Blackpoint Cyber MDR, ConnectWise and Autotask
ticketing, and RingCentral phones.
Skills and Qualifications
Strong customer service orientation and professional communication skills.
Proficiency with Windows 10 / 11, macOS basics, and Microsoft 365 applications.
Working knowledge of Active Directory / Entra ID account administration.
Ability to prioritize competing requests in a clinic-hours-first environment.
SQL.
Automation and scripting.
Cloud.
Preferred: Microsoft Intune administration, Entra ID conditional access and group
policy, and Power Automate flow authoring.
Education and Experience
Associate degree in Information Technology or related field, or equivalent work experience.
One to three years of desktop support or help desk experience preferred. Prior experience
in a healthcare or physician-practice environment is strongly preferred, with familiarity in
HIPAA-aligned handling of workstations, endpoints, and PHI-adjacent data flows.
Physical Demands
Must be able to lift up to 40 pounds, bend, kneel, and reach to install and service equipment.
Travel between ECA office locations in the metro Atlanta area is required.
Work Environment
Office and clinical settings within a multi-location ophthalmology practice. Occasional afterhours and weekend work is required to support patch windows, vendor updates, and clinic open readiness checks
See All 24 Senior IT Support Specialist Jobs in Atlanta
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Find JobsSenior IT Support Specialist Job Market in Atlanta
Who's Hiring
Top Industries Hiring
- Manufacturing
- Law & Legal Services
Senior IT Support Specialist Jobs in Atlanta: Frequently Asked Questions
How do I get a senior it support specialist job in Atlanta?
Focus your search on Midtown and Buckhead, where large healthcare systems, financial institutions, and corporate headquarters concentrate their IT operations. Atlanta's dense cluster of managed service providers and Fortune 500 regional offices creates consistent demand for senior-level support talent. Candidates who hold certifications like CompTIA Security+, ITIL, or Microsoft credentials, and who have experience supporting enterprise environments, stand out most in this market.
Which companies hire senior it support specialists in Atlanta?
Companies currently hiring senior it support specialists in Atlanta include Georgia Tech, NCR, and TJFACT, per current listings on Migrate Mate as of July 2026. Atlanta draws a broad mix of large healthcare networks, global logistics firms, and fintech companies, all of which maintain sizable internal IT support teams.
Are there remote senior it support specialist jobs in Atlanta?
Yes, though with limits, since senior it support roles often require hands-on hardware troubleshooting or on-site presence for escalated issues. About 33% of senior it support specialist openings tied to Atlanta are remote or hybrid as of July 2026, with remote work most common in roles centered on cloud systems management, help desk oversight, and IT project coordination rather than physical infrastructure support.
How can I get a senior it support specialist job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is landing a tier-one or tier-two help desk role at one of the city's managed service providers or large healthcare systems, then building toward senior-level responsibilities over two to three years. Atlanta employers like hospital networks and corporate IT departments frequently promote from within, and completing vendor certifications while in a junior role is the most direct way to accelerate that progression locally.
Which industries hire the most senior it support specialists in Atlanta?
The sectors hiring the most senior it support specialists in Atlanta are Manufacturing and Law & Legal Services, based on current listings on Migrate Mate as of July 2026. Atlanta's role as a regional hub for healthcare, logistics, and financial technology means these industries maintain large, active IT support teams with recurring senior-level openings.
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