Senior Technical Support Specialist Jobs in Tempe, AZ

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

EMPACT-SPC is on the cutting edge in providing unconditional service to children and families. We offer many opportunities for professional development and growth. Our Children’s Services Department is constantly developing and enhancing programs to meet the needs of families in the community.

These School Based and Community Based Family Support Counselor positions require a natural ability to form positive supportive relationships with children in caring, family and community based environments using ways that adhere to the AZ 12 Principles. Assist with the coordination of case management services and communication of community-based resources. Perform procedures to support clinical operations including problem resolution and customer service; documentation, facilitates Child and Family Teams, and perform other duties as assigned, which may include mentoring children, assisting with living skills, providing respite for families, and other supportive services. This role requires a high level of work within the individual adolescent community, as well as Group Facilitation. Based in our Glendale or Tempe office.

Essential Responsibilities:

• Promote and protect the health, safety, and emotional well being of children and families by assisting, supporting and educating them to prevent illness and avoid unsafe activities.
• Provide mentoring, life and social skill building to children and their families in their home and in community-based settings.
• Collaborate with various stakeholder groups.
• Provide psychosocial rehabilitation living skills training in children's homes or community-based settings.
• Provide respite for families and assist with living skills in the home community-based settings.
• In-home family and individual counseling.
• Work with the child, family, and any support network to identify areas of risk and to create safeguards specific to these concerns.
• Assists the CFT in crisis stabilization and transitional moves to and from higher levels of care.
• Consistently address challenging behaviors proactively, respectfully, and by avoiding the use of aversive or deprivation intervention techniques in family-centered, strengths-based manners.

What you’ll provide:

• High School Diploma/GED is required.
• BHT level as stipulated by AZDHS/BHS is required.
• Experience working with children with behavioral needs and different diagnosis.
• Experience working with parents on parenting skills, modifying behavior and modeling parenting style.
• Ability to engage with others easily, coordinate with DCS and follow up in timely manner.
• Previous use of behavior charts and behavior modification skills.
• Ability to work a flexible schedule including evening and/or weekend hours.
• Comfort level working with and transporting youth in company vehicles.
• Detail oriented and ability to multi-task in a fast-paced environment.
• Bilingual Spanish speaking is preferred.
• Must have Fingerprint clearance card or be eligible to obtain one.
• Must have a valid AZ driver's license with no major infractions in the past three years.
• Must have regular access to reliable transportation.
• Must be 21 years of age or older at time of employment.

Additional Requirements and Responsibilities:

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
• Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.

What we’ll offer:

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.