Service Advocate Jobs
Service Advocate jobs are open across healthcare, insurance, financial services, and nonprofit sectors, from entry-level to senior and team-lead roles, with specializations in patient advocacy, member services, and benefits navigation. See the openings below and apply to the ones that match your experience.
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Showing 5 of 48+ Service Advocate jobs
What You'll Do:
- Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests, tracking forms, and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
Must-Have Qualifications:
- 2+ years of customer service or administrative experience
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed (rare)
Nice-to-Have Qualifications:
- Experience in healthcare, logistics, or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
Why You'll Love Working Here:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
- Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal
- Permanent Role: Full-time, Monday - Friday
- Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
What You'll Do:
- Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests, tracking forms, and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
Must-Have Qualifications:
- 2+ years of customer service or administrative experience
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed (rare)
Nice-to-Have Qualifications:
- Experience in healthcare, logistics, or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
Why You'll Love Working Here:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
- Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal
- Permanent Role: Full-time, Monday - Friday
- Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
Service Advocate Jobs by Experience Level
See All 48 Service Advocate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Advocate JobsService Advocate Job Market
Who's Hiring
- CARVANA24
- Blue Cross Blue Shield5
- Qualstar Credit Union4
- Daniels Health2
- Mazak Corporation2
Top Industries Hiring
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in service advocate jobs.
- One to three years of experience in customer service, case management, or member services
- Strong verbal and written communication skills for explaining complex benefits or procedures clearly
- Proficiency with CRM software and applicant tracking systems to log and manage case activity
- Ability to interpret insurance policies, healthcare benefits, or financial products for members
- High school diploma or associate degree, with a bachelor's degree preferred in healthcare or social services roles
- Experience with HIPAA compliance or data privacy regulations in healthcare or insurance settings
Tips for Your Service Advocate Job Search
Tailor your resume to case volume
Hiring managers for service advocate roles want to see how many accounts, cases, or members you managed at once. Swap vague claims for concrete scope: the number of cases you handled weekly or the team size you supported.
Highlight de-escalation and resolution skills
Service advocate postings consistently ask for conflict resolution ability. Your resume should name specific situations where you turned a frustrated member or patient into a resolved case, not just list customer service as a soft skill.
Apply early to roles that fit
Migrate Mate lists service advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to match your terminology
Healthcare advocates, insurance member advocates, and financial services advocates use different language on their resumes. Search by industry first, then mirror the exact terminology from each posting so your application clears the screening stage.
Prepare a benefits-navigation scenario for interviews
Interviewers for service advocate roles almost always ask a situational question about guiding someone through a confusing process, like explaining an Explanation of Benefits or a claims denial. Have a specific, structured example ready before you walk in.
Follow up with a summary of your approach
After your interview, send a brief note that recaps how you handle a complex case from intake to resolution. It shows the hiring manager exactly the mindset they are looking for and keeps your name in front of them while they decide.
Service Advocate Jobs: Frequently Asked Questions
Which companies are hiring the most service advocates?
The most active employers for service advocates right now are CARVANA, Blue Cross Blue Shield, and Qualstar Credit Union, and the most openings are in New York, South Carolina, and Washington, based on current listings on Migrate Mate as of November 2026. Healthcare payers, managed care organizations, and large nonprofit health systems tend to post the highest volume of these roles.
How many service advocate jobs are remote?
About 71% of service advocate openings are fully remote or hybrid as of November 2026, reflecting strong demand for phone- and chat-based support that does not require an on-site presence. Roles focused on member services, insurance claims support, and benefits navigation are the most likely to be listed as remote or hybrid.
How do you become a service advocate?
Start by building experience in a customer-facing role such as call center support, benefits coordination, or patient intake. Develop familiarity with the industry you want to work in, whether healthcare, insurance, or financial services, so you can speak the language of members or patients. From there, apply to entry-level service advocate or member services roles and work toward positions that handle complex case types.
Can you get hired as a service advocate with little experience?
Yes, many employers hire service advocates at the entry level if you can demonstrate strong communication skills and the ability to stay calm under pressure. Relevant experience from retail, hospitality, or administrative support roles translates well. Highlighting any exposure to benefits forms, insurance documents, or case-logging tools, even informally, strengthens an application with a thin work history.
What does the service advocate interview process look like?
Most service advocate interviews include a phone screen focused on your communication style and availability, followed by one or two rounds with a hiring manager or team lead. Expect at least one situational question asking how you handled a difficult member interaction or resolved a complex case. Some employers add a short written exercise or a role-play scenario to assess how you explain a complicated benefit or policy.
Where can I find and apply to service advocate jobs?
You can find and apply to service advocate jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferred location or work arrangement, and apply directly to each listing that fits.
See All 48 Service Advocate Jobs
Find roles that match your experience and apply in just a few clicks.
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