Service Advocate Jobs
Service Advocate jobs are open across healthcare, insurance, financial services, and nonprofit sectors, from entry-level to senior and team-lead roles, with specializations in patient advocacy, member services, and benefits navigation. See the openings below and apply to the ones that match your experience.
Find Service Advocate JobsOverview
Showing 5 of 47+ Service Advocate jobs
Summary
Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
Description
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Position Purpose:
Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates complex or specialty claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
Location:
This position is full-time (40 hours/week) Monday through Friday in a typical office environment or home environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located on-site at 4101 Percival Road, Columbia, SC . Training will be onsite Monday-Friday 8:00 AM -4:30PM for approximately 8-10 weeks.
Sponsorship : This position is not eligible for sponsorship now or in the future.
What You’ll Do:
- Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
- Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
- Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on inquiries until resolved or report to management as needed.
- Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position, You'll Need the Following:
- Required Education:
- High School Diploma or equivalent
- Required Work Experience:
- 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
- Required Skills and Abilities:
- Strong oral and written communication skills.
- Proficient in spelling, punctuation, and grammar.
- Strong organizational, analytical, and customer service skills.
- Ability to handle high stress situations.
- Basic business math proficiency.
- Ability to handle confidential or sensitive information with discretion.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Microsoft Office.
We Prefer You Have the Following :
- Preferred Work Experience:
- 3 Years-Customer service or claims processing experience.
- Preferred Education:
- Associate Degree-Any Major
- Preferred Skills and Abilities:
- Ability to persuade, negotiate or influence.
- Preferred Software and Other Tools : Knowledge of database software.
-
Our comprehensive benefits package includes the following :
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance Discounts on movies, theaters, zoos, theme parks and more
What We Can Do for You:
We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
Some states have required notifications. Here's more information .
Summary
Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
Description
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Position Purpose:
Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates complex or specialty claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
Location:
This position is full-time (40 hours/week) Monday through Friday in a typical office environment or home environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located on-site at 4101 Percival Road, Columbia, SC . Training will be onsite Monday-Friday 8:00 AM -4:30PM for approximately 8-10 weeks.
Sponsorship : This position is not eligible for sponsorship now or in the future.
What You’ll Do:
- Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
- Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
- Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on inquiries until resolved or report to management as needed.
- Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position, You'll Need the Following:
- Required Education:
- High School Diploma or equivalent
- Required Work Experience:
- 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
- Required Skills and Abilities:
- Strong oral and written communication skills.
- Proficient in spelling, punctuation, and grammar.
- Strong organizational, analytical, and customer service skills.
- Ability to handle high stress situations.
- Basic business math proficiency.
- Ability to handle confidential or sensitive information with discretion.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Microsoft Office.
We Prefer You Have the Following :
- Preferred Work Experience:
- 3 Years-Customer service or claims processing experience.
- Preferred Education:
- Associate Degree-Any Major
- Preferred Skills and Abilities:
- Ability to persuade, negotiate or influence.
- Preferred Software and Other Tools : Knowledge of database software.
-
Our comprehensive benefits package includes the following :
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance Discounts on movies, theaters, zoos, theme parks and more
What We Can Do for You:
We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
Some states have required notifications. Here's more information .
Service Advocate Jobs by Experience Level
See All 47 Service Advocate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Advocate JobsService Advocate Job Market
Who's Hiring
- CARVANA24
- Blue Cross Blue Shield5
- Qualstar Credit Union4
- Mazak Corporation2
- Collaborative Support Programs of New Jersey2C
Top Industries Hiring
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in service advocate jobs.
- One to three years of experience in customer service, case management, or member services
- Strong verbal and written communication skills for explaining complex benefits or procedures clearly
- Proficiency with CRM software and applicant tracking systems to log and manage case activity
- Ability to interpret insurance policies, healthcare benefits, or financial products for members
- High school diploma or associate degree, with a bachelor's degree preferred in healthcare or social services roles
- Experience with HIPAA compliance or data privacy regulations in healthcare or insurance settings
Tips for Your Service Advocate Job Search
Tailor your resume to case volume
Hiring managers for service advocate roles want to see how many accounts, cases, or members you managed at once. Swap vague claims for concrete scope: the number of cases you handled weekly or the team size you supported.
Highlight de-escalation and resolution skills
Service advocate postings consistently ask for conflict resolution ability. Your resume should name specific situations where you turned a frustrated member or patient into a resolved case, not just list customer service as a soft skill.
Apply early to roles that fit
Migrate Mate lists service advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to match your terminology
Healthcare advocates, insurance member advocates, and financial services advocates use different language on their resumes. Search by industry first, then mirror the exact terminology from each posting so your application clears the screening stage.
Prepare a benefits-navigation scenario for interviews
Interviewers for service advocate roles almost always ask a situational question about guiding someone through a confusing process, like explaining an Explanation of Benefits or a claims denial. Have a specific, structured example ready before you walk in.
Follow up with a summary of your approach
After your interview, send a brief note that recaps how you handle a complex case from intake to resolution. It shows the hiring manager exactly the mindset they are looking for and keeps your name in front of them while they decide.
Service Advocate Jobs: Frequently Asked Questions
Which companies are hiring the most service advocates?
The most active employers for service advocates right now are CARVANA, Blue Cross Blue Shield, and Qualstar Credit Union, and the most openings are in New York, South Carolina, and Washington, based on current listings on Migrate Mate as of November 2026. Healthcare payers, managed care organizations, and large nonprofit health systems tend to post the highest volume of these roles.
How many service advocate jobs are remote?
About 67% of service advocate openings are fully remote or hybrid as of November 2026, reflecting strong demand for phone- and chat-based support that does not require an on-site presence. Roles focused on member services, insurance claims support, and benefits navigation are the most likely to be listed as remote or hybrid.
How do you become a service advocate?
Start by building experience in a customer-facing role such as call center support, benefits coordination, or patient intake. Develop familiarity with the industry you want to work in, whether healthcare, insurance, or financial services, so you can speak the language of members or patients. From there, apply to entry-level service advocate or member services roles and work toward positions that handle complex case types.
Can you get hired as a service advocate with little experience?
Yes, many employers hire service advocates at the entry level if you can demonstrate strong communication skills and the ability to stay calm under pressure. Relevant experience from retail, hospitality, or administrative support roles translates well. Highlighting any exposure to benefits forms, insurance documents, or case-logging tools, even informally, strengthens an application with a thin work history.
What does the service advocate interview process look like?
Most service advocate interviews include a phone screen focused on your communication style and availability, followed by one or two rounds with a hiring manager or team lead. Expect at least one situational question asking how you handled a difficult member interaction or resolved a complex case. Some employers add a short written exercise or a role-play scenario to assess how you explain a complicated benefit or policy.
Where can I find and apply to service advocate jobs?
You can find and apply to service advocate jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferred location or work arrangement, and apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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