Entry Level Service Desk Coordinator Jobs
New grad service desk coordinator jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or hands-on helpdesk exposure can matter more than a long resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Hospitality & Tourism, with employers like Banner Health, Abacus.Ai, and Sage Hospitality hiring at this level now.
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Help Desk Analyst – Tier 1 - ONSITE - HARRISBURG, PA
APPLY ONLY IF YOU ARE READY FOR ONSITE ROLE
Job Overview:
Seeking a customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support. This is a 100% phone-support role focused on password resets, basic application troubleshooting, and end-user assistance. No Tier 2 responsibilities are involved. Strong customer service, communication, reliability, and teamwork skills are essential.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and application issues over the phone.
- Perform password resets and user account support through Active Directory/RACF.
- Troubleshoot Windows and Office 365 issues.
- Create, track, and escalate tickets to Tier 2 or third-party providers when needed.
- Guide users through basic diagnostic and troubleshooting steps.
- Maintain accurate tickets and follow established support procedures.
- Deliver excellent customer service and work effectively within a team.
Required Skills:
- 1+ year of IT Service Desk or Call Center experience.
- Experience with ticketing/call-tracking systems.
- Strong customer service and telephone communication skills.
- Basic Active Directory user and security group administration.
- Knowledge of Windows operating systems and Office 365 troubleshooting.
- Strong organizational skills, attention to detail, and problem-solving abilities.
- Ability to support non-technical users and follow documentation.
Ideal Candidate: Someone with excellent people skills, a positive attitude, reliability, and a customer-service mindset. Basic IT knowledge is required; additional technical skills can be trained.
Help Desk Analyst – Tier 1 - ONSITE - HARRISBURG, PA
APPLY ONLY IF YOU ARE READY FOR ONSITE ROLE
Job Overview:
Seeking a customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support. This is a 100% phone-support role focused on password resets, basic application troubleshooting, and end-user assistance. No Tier 2 responsibilities are involved. Strong customer service, communication, reliability, and teamwork skills are essential.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and application issues over the phone.
- Perform password resets and user account support through Active Directory/RACF.
- Troubleshoot Windows and Office 365 issues.
- Create, track, and escalate tickets to Tier 2 or third-party providers when needed.
- Guide users through basic diagnostic and troubleshooting steps.
- Maintain accurate tickets and follow established support procedures.
- Deliver excellent customer service and work effectively within a team.
Required Skills:
- 1+ year of IT Service Desk or Call Center experience.
- Experience with ticketing/call-tracking systems.
- Strong customer service and telephone communication skills.
- Basic Active Directory user and security group administration.
- Knowledge of Windows operating systems and Office 365 troubleshooting.
- Strong organizational skills, attention to detail, and problem-solving abilities.
- Ability to support non-technical users and follow documentation.
Ideal Candidate: Someone with excellent people skills, a positive attitude, reliability, and a customer-service mindset. Basic IT knowledge is required; additional technical skills can be trained.
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Who's Hiring
Top Industries Hiring
- Technology & Software24
- Healthcare & Medical Services19
- Hospitality & Tourism6
- Manufacturing4
- Food & Beverage4
Entry Level Service Desk Coordinator Jobs: Frequently Asked Questions
How do I get an entry level service desk coordinator job?
Start by building hands-on experience through internships, volunteer IT support, or helpdesk roles at your school or a local organization. Employers at this level look for candidates who can demonstrate ticketing system familiarity, clear written communication, and a calm approach to user issues. Certifications like CompTIA A+ or ITIL Foundation signal commitment and can set a junior candidate apart from the competition.
Which companies hire entry level service desk coordinators?
Companies hiring entry level service desk coordinators right now include Banner Health, Abacus.Ai, and Sage Hospitality, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large enterprises with internal IT departments tend to hire most actively at this level.
Are there remote entry level service desk coordinator jobs?
Yes, though most openings at this stage are on-site or hybrid. About 11% of entry level service desk coordinator openings are remote or hybrid as of November 2026, so candidates who prefer flexibility still have genuine options. Filtering by work setting on Migrate Mate lets you see which postings match your preference.
Are these new grad service desk coordinator jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates with little or no professional experience. A new-grad-friendly posting typically accepts zero to two years of experience, counts internships or academic IT projects, and does not require prior full-time employment. Look for language like "entry level," "no experience required," or "will train" in the job description.
Which industries hire the most entry level service desk coordinators?
Entry Level service desk coordinator roles concentrate in Technology & Software, Healthcare & Medical Services, and Hospitality & Tourism, based on current listings on Migrate Mate as of November 2026. These sectors rely on high volumes of internal users and customer-facing technology, which drives steady demand for coordinators who can manage tickets, triage issues, and keep support queues moving.