Entry Level Service Desk Manager Jobs
New grad service desk manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on helpdesk portfolio can carry more weight than a lengthy resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Energy, with employers like Abacus.Ai, Banner Health, and Abacus hiring at this level now.
Find JobsOverview
Showing 5 of 23+ Entry Level Service Desk Manager jobs
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See All 23 Entry Level Service Desk Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Service Desk Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software12
- Healthcare & Medical Services4
- Energy1
- Education1
- Food & Beverage1
Entry Level Service Desk Manager Jobs: Frequently Asked Questions
How do I get an entry level service desk manager job?
Start by building hands-on experience through internships, volunteer IT support roles, or helpdesk positions, then pursue foundational certifications like CompTIA A+ or ITIL Foundation to signal readiness to employers. Entry level hiring managers at this level look for candidates who can demonstrate ticketing system familiarity, clear communication with non-technical users, and the ability to triage and escalate issues calmly under pressure.
Which companies hire entry level service desk managers?
Companies hiring entry level service desk managers right now include Abacus.Ai, Banner Health, and Abacus, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large enterprise organizations tend to maintain active junior service desk pipelines because of their ongoing support volume and structured onboarding programs.
Are there remote entry level service desk manager jobs?
Yes, though on-site roles remain more common at the entry level. About 6% of entry level service desk manager openings are remote or hybrid as of November 2026, giving candidates flexibility without requiring years of experience first. Remote positions at this level typically require strong self-direction and familiarity with remote support tools.
Are these new grad service desk manager jobs?
Yes, many of these listings are new grad and junior roles that explicitly welcome recent graduates and candidates with zero to two years of experience. A new grad-friendly posting typically accepts internship work, academic IT projects, or a helpdesk portfolio in place of full-time professional history, making them accessible for anyone just entering the field.
Which industries hire the most entry level service desk managers?
Entry Level service desk manager roles concentrate in Technology & Software, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal user bases or client-facing support operations, which creates consistent demand for junior service desk talent even in a competitive hiring environment.