Entry Level Service Management Analyst Jobs
New grad service management analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a portfolio of process improvement projects can matter more than a long resume. Most openings mix on-site and remote roles across Insurance, Healthcare & Medical Services, and Education, with employers like CVS Health, Bank of America, and Rosendin Electric hiring at this level now.
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Showing 5 of 625+ Entry Level Service Management Analyst jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Case Management Coordinator you will facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
Travel: 75% travel required in Franklin County (IL) and surrounding counties
Evaluation of Members:
- Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.
- Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
- Coordinates and implements assigned care plan activities and monitors care plan progress.
Enhancement of Medical Appropriateness and Quality of Care:
- Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
- Identifies and escalates quality of care issues through established channels.
- Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
- Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
- Helps member actively and knowledgeably participate with their provider in healthcare decision-making.
Monitoring, Evaluation and Documentation of Care:
- Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Required Qualifications
- Must reside in the state of Illinois in Franklin County or surrounding area
- Valid Illinois Driver’s license
- Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
- Minimum of two (2) years of case management experience
- Microsoft Office and electronic health record experience
Preferred Qualifications
- Case management and discharge planning experience
- Managed Care experience
- Microsoft Office experience
Education
- Individual with a bachelor’s degree or a non-licensed individual with a master’s degree, with either degree being in a human-services field (including, but not limited to sociology, special education, rehabilitation counseling)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Case Management Coordinator you will facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
Travel: 75% travel required in Franklin County (IL) and surrounding counties
Evaluation of Members:
- Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.
- Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
- Coordinates and implements assigned care plan activities and monitors care plan progress.
Enhancement of Medical Appropriateness and Quality of Care:
- Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
- Identifies and escalates quality of care issues through established channels.
- Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
- Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
- Helps member actively and knowledgeably participate with their provider in healthcare decision-making.
Monitoring, Evaluation and Documentation of Care:
- Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Required Qualifications
- Must reside in the state of Illinois in Franklin County or surrounding area
- Valid Illinois Driver’s license
- Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
- Minimum of two (2) years of case management experience
- Microsoft Office and electronic health record experience
Preferred Qualifications
- Case management and discharge planning experience
- Managed Care experience
- Microsoft Office experience
Education
- Individual with a bachelor’s degree or a non-licensed individual with a master’s degree, with either degree being in a human-services field (including, but not limited to sociology, special education, rehabilitation counseling)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Find JobsEntry Level Service Management Analyst Job Market
Who's Hiring
- CVS Health185
- Bank of America25
- Rosendin Electric24
- JPMorganChase10
- Heidelberg Materials9
Top Industries Hiring
- Insurance203
- Healthcare & Medical Services85
- Education59
- Banking & Financial Services44
- Technology & Software30
Entry Level Service Management Analyst Jobs: Frequently Asked Questions
How do I get an entry level service management analyst job?
Focus on demonstrating foundational skills in IT service management frameworks like ITIL, ticketing systems, and service desk workflows. Internship experience, coursework in operations or business analysis, and a willingness to learn internal processes give entry level candidates a real edge. Certifications such as ITIL Foundation signal seriousness to employers who hire new grads for analyst roles.
Which companies hire entry level service management analysts?
Companies hiring entry level service management analysts right now include CVS Health, Bank of America, and Rosendin Electric, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a mix of large enterprises with structured IT departments, managed service providers, and mid-size organizations building out their service operations teams.
Are there remote entry level service management analyst jobs?
Yes, though many roles still prefer on-site or hybrid arrangements to give new analysts hands-on exposure to service teams. About 12% of entry level service management analyst openings are remote or hybrid as of November 2026, so candidates who need flexibility have real options while still finding plenty of in-person opportunities to build experience.
Are these new grad service management analyst jobs?
Yes, these listings include new grad, recent graduate, and junior service management analyst roles. A posting is new grad friendly when it welcomes zero to two years of experience, accepts internships or academic projects as qualifications, or explicitly notes that training is provided. Look for language like "entry level," "junior," or "recent graduates encouraged to apply" as reliable signals.
Which industries hire the most entry level service management analysts?
Entry Level service management analyst roles concentrate in Insurance, Healthcare & Medical Services, and Education, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely on structured IT service delivery, incident management, and continuous improvement processes that benefit from dedicated junior analysts supporting larger service operations teams.