Senior Level Service Management Specialist Jobs
Senior level service management specialist jobs place experienced professionals in charge of service delivery frameworks, stakeholder relationships, and the teams and processes that keep operations running. Openings are concentrated in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with a 36% remote and hybrid share, and employers like JPMorganChase, Revolution Medicines, and GEICO hiring at this level now.
Find JobsOverview
Showing 5 of 547+ Senior Level Service Management Specialist jobs
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Managing Director Generation Construction Management will be responsible for directing the Generation construction management functions. Some of the responsibilities include direct accountability for completion of generation projects within the 11-state service territory including cost control, scheduling, labor contracting, construction, and implementing the AEP Contractor Safety Oversight program. These projects will total over $3 billion annually and be multiple years in duration.
The Managing Director is also responsible to work with the Competitive Generation and Infrastructure Solutions organization and other third parties to develop and deliver similar Generation projects as required. The work team, including technical and clerical support, will be at dispersed locations throughout the AEP system footprint. Significant interfacing and coordination with other AEP departments, suppliers, contractors, and JV/third party management will be required.
Job Description
What You'll Do:
- Provide leadership and strategic direction to the Generation Construction Management group which includes Fossil/Hydro, New Generation, Environmental, Safety, and Constructability groups.
- Demonstrate strategic leadership, initiate action, and take appropriate risks to safely achieve construction of all AEP complex generation projects on schedule, within budget, and as per defined scope and quality requirements.
- Partner with Projects Engineering, Project Management, Operating Companies and others as appropriate in planning, scheduling, and assigning construction work activities.
- Provide a liaison role to other departments and operating companies involved with generation projects.
- Resolve project conflicts and delays to the satisfaction of the corporation as well as clients.
- Direct and coordinate all generation construction work authorized by the operating companies including all inspections, cost control, schedule monitoring, and overall reporting of progress.
- Provide direction to those assigned to accomplish construction site management to ensure compliance with Federal, State and local laws and regulations, company standards, drawings and specifications.
- Direct the development and execution of the AEP Contractor Safety Program.
- Manage and direct a dispersed work force that supports one another as work loads shift between service areas.
- Initiate needed changes to assure compliance with changed regulatory processes, procedures or requirements.
- Direct and supervise employees in their use of accepted industry standards, corporate best practices and governmental regulations/standards for the construction generation facilities.
- Sponsor continuous improvement initiatives.
- Assure compliance with all applicable governmental and corporate safety and health standards.
- Provide strategic leadership through engaging in annual strategic planning for Generation Supply initiatives that support AEP’s overall 5 year priorities, as well as executing and leading assigned strategic tasks.
- Partner with New Generation Projects Team to staff projects with qualified and competent team members and ensure they are compliant with AEP Generation Construction procedures.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in engineering, construction management, safety, project management or related field. OR Associate's degree in a related field with an additional 2 years of relevant work experience; OR High School diploma with an additional 4 years of relevant work experience.
Work Experience requirement listed below:
- 12 years of progressive experience in Design, Planning, Construction, Operations, or Project Management.
- Demonstrated understanding of engineering and/or construction techniques for Generation facilities.
Other:
- Professional registration (PMP) is desired.
- The enabling competencies required of this position are: Client Focus, Planning and Organizing, Teamwork/Collaboration, Communication and Initiative.
- Promote and enforce the Company's Accident Prevention and Safety and Health programs to safeguard employees, the general public and Company property.
- Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
- Travel is required approximately 50% of time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-012
Compensation Range:
$188,524.00 - $245,080.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Managing Director Generation Construction Management will be responsible for directing the Generation construction management functions. Some of the responsibilities include direct accountability for completion of generation projects within the 11-state service territory including cost control, scheduling, labor contracting, construction, and implementing the AEP Contractor Safety Oversight program. These projects will total over $3 billion annually and be multiple years in duration.
The Managing Director is also responsible to work with the Competitive Generation and Infrastructure Solutions organization and other third parties to develop and deliver similar Generation projects as required. The work team, including technical and clerical support, will be at dispersed locations throughout the AEP system footprint. Significant interfacing and coordination with other AEP departments, suppliers, contractors, and JV/third party management will be required.
Job Description
What You'll Do:
- Provide leadership and strategic direction to the Generation Construction Management group which includes Fossil/Hydro, New Generation, Environmental, Safety, and Constructability groups.
- Demonstrate strategic leadership, initiate action, and take appropriate risks to safely achieve construction of all AEP complex generation projects on schedule, within budget, and as per defined scope and quality requirements.
- Partner with Projects Engineering, Project Management, Operating Companies and others as appropriate in planning, scheduling, and assigning construction work activities.
- Provide a liaison role to other departments and operating companies involved with generation projects.
- Resolve project conflicts and delays to the satisfaction of the corporation as well as clients.
- Direct and coordinate all generation construction work authorized by the operating companies including all inspections, cost control, schedule monitoring, and overall reporting of progress.
- Provide direction to those assigned to accomplish construction site management to ensure compliance with Federal, State and local laws and regulations, company standards, drawings and specifications.
- Direct the development and execution of the AEP Contractor Safety Program.
- Manage and direct a dispersed work force that supports one another as work loads shift between service areas.
- Initiate needed changes to assure compliance with changed regulatory processes, procedures or requirements.
- Direct and supervise employees in their use of accepted industry standards, corporate best practices and governmental regulations/standards for the construction generation facilities.
- Sponsor continuous improvement initiatives.
- Assure compliance with all applicable governmental and corporate safety and health standards.
- Provide strategic leadership through engaging in annual strategic planning for Generation Supply initiatives that support AEP’s overall 5 year priorities, as well as executing and leading assigned strategic tasks.
- Partner with New Generation Projects Team to staff projects with qualified and competent team members and ensure they are compliant with AEP Generation Construction procedures.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in engineering, construction management, safety, project management or related field. OR Associate's degree in a related field with an additional 2 years of relevant work experience; OR High School diploma with an additional 4 years of relevant work experience.
Work Experience requirement listed below:
- 12 years of progressive experience in Design, Planning, Construction, Operations, or Project Management.
- Demonstrated understanding of engineering and/or construction techniques for Generation facilities.
Other:
- Professional registration (PMP) is desired.
- The enabling competencies required of this position are: Client Focus, Planning and Organizing, Teamwork/Collaboration, Communication and Initiative.
- Promote and enforce the Company's Accident Prevention and Safety and Health programs to safeguard employees, the general public and Company property.
- Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
- Travel is required approximately 50% of time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-012
Compensation Range:
$188,524.00 - $245,080.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
See All 547+ Senior Level Service Management Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Service Management Specialist Job Market
Who's Hiring
- Revolution Medicines23
- JPMorganChase20
- GEICO9
- Turner & Townsend Pty Limited8
Top Industries Hiring
- Technology & Software105
- Consulting & Professional Services68
- Banking & Financial Services56
- Biotechnology & Pharmaceuticals54
- Healthcare & Medical Services36
Senior Level Service Management Specialist Jobs: Frequently Asked Questions
How do I get a senior level service management specialist job?
Employers at this level look for demonstrated ownership of service management programs, not just participation in them. A strong candidate shows experience leading ITIL or ITSM implementations, managing vendor relationships, and influencing cross-functional stakeholders. Certifications like ITIL 4 Managing Professional or PMP carry weight, but concrete outcomes, process improvements you owned end to end, and evidence of mentoring junior colleagues are what move candidates to the top of the shortlist.
Which companies hire senior level service management specialists?
Companies hiring senior level service management specialists right now include JPMorganChase, Revolution Medicines, and GEICO, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, managed service providers, and consulting firms with complex service portfolios that require experienced leaders to own governance and continuous improvement.
Are there remote senior level service management specialist jobs?
Yes, though availability varies by employer and industry. About 36% of senior level service management specialist openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can manage distributed teams and service operations without being on-site full time. Hybrid arrangements are common at organizations where stakeholder relationships require periodic in-person presence.
What makes a service management specialist role senior level?
Senior level service management specialist roles are defined by scope, accountability, and leadership. Where mid-level roles execute within defined processes, senior roles set those processes, own their outcomes, and are accountable when service levels fall short. Expectations typically include leading governance reviews, designing escalation frameworks, mentoring junior specialists, and influencing decisions that affect service delivery across an entire organization or business unit.
Which industries hire the most senior level service management specialists?
Senior level service management specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate complex, multi-vendor service environments where experienced specialists are needed to maintain quality, reduce risk, and lead continuous improvement at scale.