Mid Level Service Support Engineer Jobs
Mid level service support engineer jobs go to engineers ready to own complex support workflows, mentor junior team members, and resolve escalated issues with minimal oversight. Openings run across Technology & Software, Manufacturing, and Healthcare & Medical Services, with a mix of on-site, remote, and hybrid settings, and employers like Fortinet, ASM, and Amazon hiring at this level now.
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Showing 5 of 305+ Mid Level Service Support Engineer jobs
Role: Citrix Support Engineer
Location: NYC (Onsite)
Employment Type: Contract-to-Hire
Contract Duration: 06 Months
Job Description:
Seeking an experienced Citrix Support Engineer to provide technical support and maintain enterprise desktop infrastructure, virtual desktop environments, and remote-access systems. The candidate will troubleshoot complex technical issues, support Windows environments, manage user access, and ensure system availability and security.
Required Skills & Experience:
- 5+ years of experience in IT/Desktop Support or Infrastructure Support.
- Hands-on experience with Citrix technologies and Virtual Desktop Infrastructure (VDI).
- Strong experience in desktop/deskside support and remote-access troubleshooting.
- Knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Understanding of virtualization, networking, and cloud technologies.
- Experience with PowerShell scripting, automation, software deployment, and patch management.
- Knowledge of IT security, access controls, vulnerability management, and compliance.
- Bachelor's degree preferred; equivalent experience acceptable.
Preferred:
- Previous experience supporting IT infrastructure in a law firm environment.
Role: Citrix Support Engineer
Location: NYC (Onsite)
Employment Type: Contract-to-Hire
Contract Duration: 06 Months
Job Description:
Seeking an experienced Citrix Support Engineer to provide technical support and maintain enterprise desktop infrastructure, virtual desktop environments, and remote-access systems. The candidate will troubleshoot complex technical issues, support Windows environments, manage user access, and ensure system availability and security.
Required Skills & Experience:
- 5+ years of experience in IT/Desktop Support or Infrastructure Support.
- Hands-on experience with Citrix technologies and Virtual Desktop Infrastructure (VDI).
- Strong experience in desktop/deskside support and remote-access troubleshooting.
- Knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Understanding of virtualization, networking, and cloud technologies.
- Experience with PowerShell scripting, automation, software deployment, and patch management.
- Knowledge of IT security, access controls, vulnerability management, and compliance.
- Bachelor's degree preferred; equivalent experience acceptable.
Preferred:
- Previous experience supporting IT infrastructure in a law firm environment.
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Find JobsMid Level Service Support Engineer Job Market
Who's Hiring
- Fortinet16
- ASM6
- Amazon6
- Figma5
- Applied Materials5
Top Industries Hiring
- Technology & Software110
- Manufacturing21
- Healthcare & Medical Services20
- Consulting & Professional Services16
- Education14
Mid Level Service Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level service support engineer job?
Position your experience around ownership, not just task completion. Highlight cases where you diagnosed and resolved complex issues independently, led a support initiative, or improved a process. Emphasize familiarity with ticketing systems, escalation workflows, and cross-functional collaboration. Applications that show measurable impact, such as reduced resolution times or improved customer satisfaction scores, stand out at this level.
Which companies hire mid level service support engineers?
Companies hiring mid level service support engineers right now include Fortinet, ASM, and Amazon, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including enterprise technology firms, managed service providers, and large organizations with complex internal infrastructure that depends on experienced support engineers.
Are there remote mid level service support engineer jobs?
Yes, though availability varies by employer and role type. About 37% of mid level service support engineer openings are remote or hybrid as of November 2026, with fully remote roles more common in software and SaaS environments. Roles requiring hands-on hardware support or on-site client interaction tend to be in-person or hybrid.
How do I move up to a mid level service support engineer role?
Moving into a mid level role comes from building depth in troubleshooting, expanding your technical toolkit, and taking on more ownership over time. Focus on handling escalations independently, learning the systems your team relies on most, and contributing to process improvements. Demonstrating that you can manage a support issue end to end, without constant supervision, is what distinguishes mid level candidates from early-career ones.
Which industries hire the most mid level service support engineers?
Mid Level service support engineer roles concentrate in Technology & Software, Manufacturing, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on continuous uptime, complex technical environments, and high service expectations, all of which require experienced engineers who can own issues and work across teams without heavy direction.