Service Team Lead Jobs in New Jersey
Service Team Lead jobs in New Jersey are open across Bridgewater, Paramus, and Skillman and other New Jersey metros, with employers like American Eagle Outfitters, Whole Foods Market, and Tractor Supply hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 41+ Service Team Lead jobs
JOB SUMMARY
The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.
Responsibilities:
- Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
- Provide training, coaching, and real-time assistance to all Service Desk Analysts.
- Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
- Assist management in QA Review processes to improve ticket quality and escalation.
- Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
- Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
- Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
- Develop familiarity with client contracts to understand service levels and obligations.
- Assist in new hire on-boarding process.
SKILLS:
- Experience with ConnectWise ITSM platform
- Incident, request, problem, change and major incident management experience
- Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
- Microsoft Windows 10 & 11
- Microsoft Server 2016-2025
- Microsoft 365 & Intune
- Entra ID/Active Directory
- Citrix Xenapp
- Virtualization, e.g. VMware, Hyper V, Proxmox
- Cisco Meraki
- Email Security, e.g. Proofpoint, Mimecast
- Strong communication skills (oral and written), with ability to converse both laterally and vertically.
- Excellent customer service and service management skills.
- High energy, friendly with the ability to articulate technical solutions into layman terms.
- Able to work under pressure, prioritize and multitask.
QUALIFICATIONS
- Bachelor's degree preferred.
- Technical certifications and training a plus.
- ITIL certification or strong knowledge of working practices.
- 5 years minimum experience in a relevant field.
- Experience within a large service delivery organization a plus.
- Able to work PST/MST hours (11am-8pm if you are on EST time).
SALARY
Salary: 80k
JOB SUMMARY
The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.
Responsibilities:
- Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
- Provide training, coaching, and real-time assistance to all Service Desk Analysts.
- Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
- Assist management in QA Review processes to improve ticket quality and escalation.
- Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
- Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
- Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
- Develop familiarity with client contracts to understand service levels and obligations.
- Assist in new hire on-boarding process.
SKILLS:
- Experience with ConnectWise ITSM platform
- Incident, request, problem, change and major incident management experience
- Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
- Microsoft Windows 10 & 11
- Microsoft Server 2016-2025
- Microsoft 365 & Intune
- Entra ID/Active Directory
- Citrix Xenapp
- Virtualization, e.g. VMware, Hyper V, Proxmox
- Cisco Meraki
- Email Security, e.g. Proofpoint, Mimecast
- Strong communication skills (oral and written), with ability to converse both laterally and vertically.
- Excellent customer service and service management skills.
- High energy, friendly with the ability to articulate technical solutions into layman terms.
- Able to work under pressure, prioritize and multitask.
QUALIFICATIONS
- Bachelor's degree preferred.
- Technical certifications and training a plus.
- ITIL certification or strong knowledge of working practices.
- 5 years minimum experience in a relevant field.
- Experience within a large service delivery organization a plus.
- Able to work PST/MST hours (11am-8pm if you are on EST time).
SALARY
Salary: 80k
See All 41 Service Team Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Service Team Lead Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- American Eagle Outfitters12
- Whole Foods Market7
- Tractor Supply5
- Target4
Top Industries Hiring
- Retail29
- Consumer Goods6
- Banking & Financial Services4
- Accounting & Auditing1
- Biotechnology & Pharmaceuticals1
What New Jersey Employers Look For
The qualifications that appear most often in service team lead jobs across New Jersey.
- Two or more years of experience leading or supervising a customer-facing team
- Proven ability to coach, develop, and performance-manage frontline staff
- Proficiency with scheduling software, ticketing systems, or workforce management tools
- Strong written and verbal communication skills across staff levels
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with KPIs such as customer satisfaction scores, resolution rates, or service level agreements
Service Team Lead Jobs in New Jersey: Frequently Asked Questions
How many service team lead jobs are there in New Jersey?
There are 41+ service team lead openings in New Jersey on Migrate Mate as of June 2026, with the most roles in Bridgewater, Paramus, and Skillman. New positions post regularly as employers across New Jersey hire.
Which New Jersey cities have the most service team lead jobs?
Bridgewater, Paramus, and Skillman have the most service team lead openings in New Jersey right now, with additional roles spread across smaller metros statewide.
Which companies hire service team leads in New Jersey?
Employers hiring service team leads in New Jersey include American Eagle Outfitters, Whole Foods Market, and Tractor Supply, based on current listings on Migrate Mate as of June 2026.
Are there remote service team lead jobs in New Jersey?
Yes. About 5% of service team lead openings tied to New Jersey are remote or hybrid as of June 2026. The rest are on-site roles based in New Jersey metros.
How do I apply for service team lead jobs in New Jersey?
You can apply to service team lead jobs in New Jersey directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred New Jersey location, then apply to each one that fits.
See All 41 Service Team Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Service Team Lead Jobs