Service Team Lead Jobs in North Carolina
Service Team Lead jobs in North Carolina are open across Charlotte, Asheville, and Greensboro and other North Carolina metros, with employers like Tractor Supply, American Eagle Outfitters, and RHA Health Services hiring at every experience level. Find a role that fits below and apply directly.
Find Service Team Lead JobsOverview
Showing 5 of 72+ Service Team Lead jobs
JOB SUMMARY
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
Responsibilities
Recruitment, Training, and Supervision:
- Recruit and onboard employees for the Customer Service Department.
- Develop and deliver training programs to enhance team skills and productivity.
- Supervise daily operations and provide leadership and guidance to the team.
Development and Implementation of Department Objectives:
- Establish goals and strategies to improve departmental performance.
- Monitor progress to ensure alignment with organizational priorities and objectives.
Sales and Account Support Management:
- Oversee sales support and account-related activities within the department.
- Facilitate seamless coordination between sales and service teams for optimal results.
Customer Satisfaction Management:
- Design and maintain processes to provide exceptional customer service.
- Address customer concerns, ensuring prompt and satisfactory resolution.
Communication and Coordination:
- Coordinate sales and service functions, ensuring smooth execution of department initiatives.
- Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
- Communicate with Sales Management to address potential issues proactively and identify sales opportunities to maximize sales penetration.
Performance Monitoring and Improvement:
- Manage the CMP process effectively.
- Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback.
- Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
- Promote department goals and objectives through strategic planning and supervisory oversight.
Decision-Making and Problem-Solving:
Make critical decisions independently, including:
- Weekly scheduling.
- Hiring decisions (90% autonomy) and defining departmental job responsibilities.
- Incentive payouts, procedural changes, and implementation of new processes.
Education
- High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards.
- Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
Experience
- 2 years of specialty experience or 5 years of relevant industry with sales management (managing a portfolio of business and people) experience.
- Familiarity with sales support and account management processes.
LOCATION
DALLAS, TEXAS - IN OFFICE
JOB SUMMARY
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
Responsibilities
Recruitment, Training, and Supervision:
- Recruit and onboard employees for the Customer Service Department.
- Develop and deliver training programs to enhance team skills and productivity.
- Supervise daily operations and provide leadership and guidance to the team.
Development and Implementation of Department Objectives:
- Establish goals and strategies to improve departmental performance.
- Monitor progress to ensure alignment with organizational priorities and objectives.
Sales and Account Support Management:
- Oversee sales support and account-related activities within the department.
- Facilitate seamless coordination between sales and service teams for optimal results.
Customer Satisfaction Management:
- Design and maintain processes to provide exceptional customer service.
- Address customer concerns, ensuring prompt and satisfactory resolution.
Communication and Coordination:
- Coordinate sales and service functions, ensuring smooth execution of department initiatives.
- Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
- Communicate with Sales Management to address potential issues proactively and identify sales opportunities to maximize sales penetration.
Performance Monitoring and Improvement:
- Manage the CMP process effectively.
- Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback.
- Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
- Promote department goals and objectives through strategic planning and supervisory oversight.
Decision-Making and Problem-Solving:
Make critical decisions independently, including:
- Weekly scheduling.
- Hiring decisions (90% autonomy) and defining departmental job responsibilities.
- Incentive payouts, procedural changes, and implementation of new processes.
Education
- High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards.
- Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
Experience
- 2 years of specialty experience or 5 years of relevant industry with sales management (managing a portfolio of business and people) experience.
- Familiarity with sales support and account management processes.
LOCATION
DALLAS, TEXAS - IN OFFICE
See All 72 Service Team Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Service Team Lead Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Tractor Supply24
- American Eagle Outfitters12
- RHA Health Services9
- Belk2
Top Industries Hiring
- Retail42
- Healthcare & Medical Services13
- Consulting & Professional Services6
- Consumer Goods4
- Manufacturing4
What North Carolina Employers Look For
The qualifications that appear most often in service team lead jobs across North Carolina.
- Two or more years of experience leading or supervising a customer-facing team
- Proven ability to coach, develop, and performance-manage frontline staff
- Proficiency with scheduling software, ticketing systems, or workforce management tools
- Strong written and verbal communication skills across staff levels
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with KPIs such as customer satisfaction scores, resolution rates, or service level agreements
Service Team Lead Jobs in North Carolina: Frequently Asked Questions
How many service team lead jobs are there in North Carolina?
There are 72+ service team lead openings in North Carolina on Migrate Mate as of June 2026, with the most roles in Charlotte, Asheville, and Greensboro. New positions post regularly as employers across North Carolina hire.
Which North Carolina cities have the most service team lead jobs?
Charlotte, Asheville, and Greensboro have the most service team lead openings in North Carolina right now, with additional roles spread across smaller metros statewide.
Which companies hire service team leads in North Carolina?
Employers hiring service team leads in North Carolina include Tractor Supply, American Eagle Outfitters, and RHA Health Services, based on current listings on Migrate Mate as of June 2026.
Are there remote service team lead jobs in North Carolina?
Yes. About 3% of service team lead openings tied to North Carolina are remote or hybrid as of June 2026. The rest are on-site roles based in North Carolina metros.
How do I apply for service team lead jobs in North Carolina?
You can apply to service team lead jobs in North Carolina directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred North Carolina location, then apply to each one that fits.
See All 72 Service Team Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Team Lead Jobs