Customer Retention Specialist Jobs in North Carolina

The application window is expected to close on: 06/22/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We are the Meraki team, a group dedicated to driving greater customer value by bringing Cisco’s best ideas, innovations, and capabilities to our highest-value customers. We foster a collaborative environment, leveraging cutting-edge AI tools and embodying Cisco’s Guiding Principles to deliver exceptional customer outcomes.

Your Impact

As a Customer Experience (CX) Customer Success Specialist, you will act as the primary advocate for our customers, championing their success by aligning their goals with Meraki's capabilities. Your role is critical in all phases of the LAER (Land, Adopt, Expand, Renew) model, with a primary emphasis on the "Adop" phase, where you directly influence customer value, growth, and renewal success. You will empower customers to unlock the full potential of the Cisco Meraki platform while driving long-term adoption and loyalty.

• Driving customer adoption across the Meraki platform, helping customers understand and utilize core features and functionalities that ultimately improve their end user experience.
• Building and executing concurrent high-touch customer adoption strategies, including setting tangible metrics to track progress and demonstrate value.
• Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners.
• Identifying, engaging and building rapport with customers’ primary stakeholders to understand their business challenges and objectives.
• Collaborating across internal teams to deliver aligned, end-to-end solutions while focusing on success planning and customer enablement.
• Understanding the scope of the CSS role and proactively deflecting out-of-scope activities.

Minimum Qualifications

• 3-5 years in a Customer Success-related role, with a Bachelor's degree in a technical field or equivalent experience.
• Proficient with Console, Salesforce, Tableau, & Microsoft Suite including Excel and SharePoint along with strong data analytics knowledge.
• Willingness to travel up to 10% (dependent upon customer needs).
• CCNA or equivalent certification or experience preferred.
• Demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders.

Preferred Qualifications

• Business Intelligence/analytics experience.
• Exceptional written and verbal communication in English and well-refined presentation skills to C-level executives; ability to break down and communicate complex ideas concisely.
• Understanding of Cisco Meraki products, their key features, and updates, with an ability to explain primary use cases and simple technical concepts.
• Technical proficiency in Snowflake and SQL.
• Customer Success Manager (CSM) certification, CMSS, CCNA or DEVNET certified.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $96,600.00 to $128,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$122,000.00 - $177,900.00

Non-Metro New York state & Washington state:

$108,300.00 - $158,000.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.