Customer Retention Specialist Jobs in Illinois
Customer Retention Specialist jobs in Illinois are open across Chicago, Aurora, and Homer Glen and other Illinois metros, with employers like State Farm hiring at every experience level. Find a role that fits below and apply directly.
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See related jobsBenefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Maks Andronenkov State Farm Insurance if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 7742 W Higgins Rd Chicago, IL 60631
At Maks's State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Must have previous State Farm Agency Experience
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Maks Andronenkov State Farm Insurance if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 7742 W Higgins Rd Chicago, IL 60631
At Maks's State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Must have previous State Farm Agency Experience
See All 5 Customer Retention Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Retention Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- State Farm5
Top Industries Hiring
- Insurance5
- Banking & Financial Services1
What Illinois Employers Look For
The qualifications that appear most often in customer retention specialist jobs across Illinois.
- 1-3 years of experience in customer success, retention, or account management roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to analyze churn data and develop targeted re-engagement strategies
- Strong written and verbal communication skills for outreach and escalation handling
- Experience tracking and reporting on KPIs like renewal rates, NPS, and customer lifetime value
- Bachelor's degree in business, communications, marketing, or a related field preferred
Customer Retention Specialist Jobs in Illinois: Frequently Asked Questions
How many customer retention specialist jobs are there in Illinois?
There are 5+ customer retention specialist openings in Illinois on Migrate Mate as of June 2026, with the most roles in Chicago, Aurora, and Homer Glen. New positions post regularly as employers across Illinois hire.
How much do customer retention specialists make in Illinois?
Customer retention specialists in Illinois earn a median of about $46,130 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $33,590 for the lowest 10% to over $71,400 for the top 10%. Pay rises with experience, specialty, and employer.
Which Illinois cities have the most customer retention specialist jobs?
Chicago, Aurora, and Homer Glen have the most customer retention specialist openings in Illinois right now, with additional roles spread across smaller metros statewide.
Which companies hire customer retention specialists in Illinois?
Employers hiring customer retention specialists in Illinois include State Farm, based on current listings on Migrate Mate as of June 2026.
Are there remote customer retention specialist jobs in Illinois?
Yes. About 0% of customer retention specialist openings tied to Illinois are remote or hybrid as of June 2026. The rest are on-site roles based in Illinois metros.
How do I apply for customer retention specialist jobs in Illinois?
You can apply to customer retention specialist jobs in Illinois directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Illinois location, then apply to each one that fits.
See All 5 Customer Retention Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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