Customer Retention Specialist Jobs
Customer Retention Specialist jobs are open across SaaS, financial services, telecommunications, and e-commerce, at every level from entry-level coordinator to senior manager, with specializations in churn analysis, customer success, and loyalty program management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 82+ Customer Retention Specialist jobs
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
See All 82+ Customer Retention Specialist Jobs
Jump back to the full list of openings and apply to any customer retention specialist role that fits.
Find JobsCustomer Retention Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- State Farm59
- Beyond Finance12
- Alliant Insurance Services3
- Coforge2
- CommunityCare1
Top Industries Hiring
- Insurance65
- Banking & Financial Services15
- Consulting & Professional Services12
- Technology & Software2
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in customer retention specialist jobs.
- 1-3 years of experience in customer success, retention, or account management roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to analyze churn data and develop targeted re-engagement strategies
- Strong written and verbal communication skills for outreach and escalation handling
- Experience tracking and reporting on KPIs like renewal rates, NPS, and customer lifetime value
- Bachelor's degree in business, communications, marketing, or a related field preferred
Tips for Your Customer Retention Specialist Job Search
Quantify churn metrics on your resume
Hiring managers want to see numbers behind your retention work. Replace vague claims with results like reduced cancellation rates, improved net promoter scores, or increased contract renewal rates. Generic customer service bullets won't separate you from the pile.
Highlight your CRM and analytics tools
List every platform you've used, including Salesforce, HubSpot, Gainsight, Zendesk, and Tableau. Customer retention specialists are expected to pull and interpret data, so showing fluency with the tools employers already use shortens their onboarding risk.
Apply early to roles that fit
Migrate Mate lists customer retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target industries where you have domain knowledge
A background in SaaS retention doesn't automatically translate to telecom or healthcare. Filter your search to industries where your experience maps directly, since interviewers will probe your fluency with their specific customer lifecycle and churn drivers.
Prepare a churn turnaround story for interviews
Almost every interview for this role includes a behavioral question about a customer who was about to leave. Walk interviewers through the trigger you identified, the intervention you ran, and the outcome. Vague answers cost you offers at this stage.
Negotiate with retention data in hand
When you receive an offer, anchor your ask in documented results, not job title or tenure. Retention specialists who can cite the revenue they saved or the renewal rate they moved have a concrete case that generic experience claims can't match.
Customer Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer retention specialists?
The companies hiring the most customer retention specialists right now include State Farm, Beyond Finance, and Alliant Insurance Services, with the largest share of openings in Texas, Pennsylvania, and New York, based on current listings on Migrate Mate as of June 2026. Demand is strongest in SaaS, telecom, and financial services companies with large subscriber or contract-based customer bases.
How many customer retention specialist jobs are remote?
About 20% of customer retention specialist openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible roles in customer operations. Positions focused on digital outreach, email-based win-back campaigns, and data analysis tend to be the most remote-friendly, while enterprise account retention roles more often require on-site or hybrid availability.
How do you become a customer retention specialist?
Start in a customer-facing role such as customer support, account management, or inside sales to build familiarity with customer objections and churn patterns. Learn a CRM platform at a working level, not just surface exposure. Move into projects that involve renewal conversations or at-risk account outreach, document your results, and apply to retention-specific roles once you have concrete outcomes to point to.
Can you get a customer retention specialist job with little experience?
Yes, many employers hire candidates from customer service or support backgrounds into junior retention roles without requiring direct retention experience. The key is demonstrating that you understand why customers leave, not just how to respond to complaints. Highlight any experience you have de-escalating situations, handling cancellation requests, or proactively reaching out to dissatisfied customers, since those skills map directly to retention work.
What does the customer retention specialist interview process look like?
Most processes include an initial phone screen with a recruiter, followed by a skills-based interview with a hiring manager focused on your experience with at-risk accounts and churn scenarios. Expect at least one behavioral question asking you to walk through a specific retention win or loss. Some employers add a role-play exercise where you handle a simulated cancellation call or draft a re-engagement email before a final offer conversation.
Where can I find and apply to customer retention specialist jobs?
You can find and apply to customer retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
See All 82+ Customer Retention Specialist Jobs
Jump back to the full list of openings and apply to any customer retention specialist role that fits.
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