Customer Retention Specialist Jobs
Customer Retention Specialist jobs are open across SaaS, financial services, e-commerce, telecom, and healthcare, at every level from entry-level associate to senior and manager, with specializations in churn reduction, customer success, and loyalty program management. Find a role that fits below and apply directly.
Find JobsLooking for remote work? View remote customer retention specialist jobs →Overview
Showing 5 of 83+ Customer Retention Specialist jobs
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
1009 Philadelphia Street
Indiana, PA 15701-1677
- Communicate with existing customers about renewals, coverage questions, and policy updates
- Assist with billing, claims-related questions, policy changes, and general service needs
- Conduct proactive account reviews and help keep customer information and coverage current
- Identify potential gaps in coverage and additional insurance needs
- Recommend appropriate products through customer-focused conversations
- Work toward established monthly in-book sales goals
- Support customer retention through consistent follow-up and relationship building
- Maintain accurate records of conversations, service activity, and follow-up
- Collaborate with agency team members to meet service, retention, and growth objectives
- Strong customer service and relationship-building skills
- Confidence transitioning service conversations into sales opportunities when appropriate
- Comfortable working toward monthly sales and retention goals
- Strong problem-solving ability and follow-through
- Detail-oriented and focused on delivering a positive customer experience
- Able to manage multiple priorities in a fast-paced office environment
- Prior experience in customer service, account management, or insurance is preferred
Life & Health: Must be obtained within 30 days of starting
- Competitive base compensation plus commission and performance incentives
- Licensing guidance and support
- Ongoing training and professional development
- Clear monthly performance expectations
- Supportive, team-focused agency environment
- Long-term opportunities for professional growth
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
1009 Philadelphia Street
Indiana, PA 15701-1677
- Communicate with existing customers about renewals, coverage questions, and policy updates
- Assist with billing, claims-related questions, policy changes, and general service needs
- Conduct proactive account reviews and help keep customer information and coverage current
- Identify potential gaps in coverage and additional insurance needs
- Recommend appropriate products through customer-focused conversations
- Work toward established monthly in-book sales goals
- Support customer retention through consistent follow-up and relationship building
- Maintain accurate records of conversations, service activity, and follow-up
- Collaborate with agency team members to meet service, retention, and growth objectives
- Strong customer service and relationship-building skills
- Confidence transitioning service conversations into sales opportunities when appropriate
- Comfortable working toward monthly sales and retention goals
- Strong problem-solving ability and follow-through
- Detail-oriented and focused on delivering a positive customer experience
- Able to manage multiple priorities in a fast-paced office environment
- Prior experience in customer service, account management, or insurance is preferred
Life & Health: Must be obtained within 30 days of starting
- Competitive base compensation plus commission and performance incentives
- Licensing guidance and support
- Ongoing training and professional development
- Clear monthly performance expectations
- Supportive, team-focused agency environment
- Long-term opportunities for professional growth
Customer Retention Specialist Jobs by Experience Level
See All 83 Customer Retention Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Job Market
Who's Hiring
- State Farm44
- ADT4
- Mediacom Communications Corporation4
- Coforge2
- Expeditors2
Top Industries Hiring
- Insurance
- Transportation & Logistics
- Medical Devices
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer retention specialist jobs.
- 1-3 years of customer success, account management, or retention experience
- Proficiency in CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to reduce churn and improve customer lifetime value
- Strong written and verbal communication skills for customer outreach
- Experience analyzing customer health scores and usage data
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Retention Specialist Job Search
Quantify churn and retention wins
Hiring managers want numbers, not narratives. Replace vague statements like 'improved customer satisfaction' with specifics: renewal rates you moved, churn you reduced, or revenue you retained. Retention work is measurable, so your resume should reflect that.
Tailor your resume to the product type
A SaaS retention role and a telecom retention role use different playbooks. Highlight experience with subscription models if the company is software-based, or contract management and win-back campaigns if they sell services. Generic resumes lose to targeted ones.
Apply early to roles that fit
Migrate Mate lists customer retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by CRM platform listed
Many postings name the CRM the team uses. If you have hands-on experience with Salesforce, HubSpot, or Zendesk, prioritize those listings and call out your platform fluency in your application. It signals faster ramp time to the hiring manager.
Prepare a retention case study for interviews
Most interviews for this role include a scenario question about a customer on the verge of churning. Walk in with a real example: what signals you caught, how you engaged the customer, what you offered, and what happened. Rehearse it to under two minutes.
Negotiate using the full offer, not just base
Retention roles often include performance bonuses tied to renewal or satisfaction targets. Before accepting, ask how the bonus is calculated and what hitting target actually looks like in practice. That context changes the real value of two similar-looking offers.
Customer Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer retention specialists?
The companies hiring the most customer retention specialists right now include State Farm, ADT, and Mediacom Communications Corporation, with the largest share of openings in Texas, Illinois, and New York, based on current listings on Migrate Mate as of September 2026. SaaS companies and financial services firms consistently account for a large share of open roles.
How many customer retention specialist jobs are remote?
About 59% of customer retention specialist openings are fully remote or hybrid as of September 2026, reflecting how much of this role is phone, email, and video-based. Customer success and churn prevention sub-roles tend to have the highest remote availability, while roles tied to in-person account reviews or local branch operations are more likely to be on-site.
How do you become a customer retention specialist?
Start by building experience in a customer-facing role such as support, inside sales, or account coordination, where you practice handling difficult conversations and resolving problems. From there, focus on learning a major CRM platform and understanding metrics like churn rate and net revenue retention. Moving into a formal retention or customer success title typically follows one to three years in those adjacent roles.
Can I get hired as a customer retention specialist with little experience?
Yes, entry-level customer retention specialist roles exist, and employers hiring at that level prioritize communication skills and comfort with data over years of experience. A background in customer support, retail, or hospitality can substitute for direct retention experience if you frame it around problem resolution and relationship management. Familiarity with a CRM tool, even at a basic level, strengthens an entry-level application considerably.
What does the customer retention specialist interview process look like?
Most processes start with a recruiter screen focused on your background and comfort with customer-facing communication, followed by a hiring manager interview that digs into how you handle at-risk accounts and de-escalate difficult customers. A role-play or scenario exercise is common, where you practice a mock retention call or respond to a churning customer email. Final rounds often include a panel with a team lead or cross-functional stakeholder.
Where can I find and apply to customer retention specialist jobs?
You can find and apply to customer retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference and apply directly to each listing.
See All 83 Customer Retention Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs