Customer Retention Specialist Jobs
Customer Retention Specialist jobs are open across SaaS, financial services, e-commerce, telecom, and healthcare, at every level from entry-level associate to senior and manager, with specializations in churn reduction, customer success, and loyalty program management. Find a role that fits below and apply directly.
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At Lawn Buddies, we believe that exceptional customer service is what separates great companies from average ones. We aren't just looking for someone to answer phones—we're looking for someone who genuinely enjoys helping people, solving problems, and creating lifelong customers.
As our Customer Retention Specialist, you'll play one of the most important roles in the company by building relationships with our customers, resolving concerns, retaining accounts, and ensuring every client has a five-star experience.
If you're a positive, motivated person who loves helping others and enjoys finding solutions, we'd love to meet you.
What You'll Do
- Contact customers who are considering canceling service and work to retain their business.
- Resolve customer concerns with professionalism and empathy.
- Build long-term relationships with clients through outstanding communication.
- Follow up on service issues to ensure complete customer satisfaction.
- Identify opportunities to improve the customer experience.
- Educate customers on our lawn care, mosquito, and additional services.
- Recommend additional programs when they genuinely benefit the customer.
- Process account changes, schedule adjustments, and service requests.
- Maintain accurate customer notes and documentation.
- Work closely with management, technicians, and office staff to ensure issues are resolved quickly.
- Help maintain Lawn Buddies' reputation for five-star customer service.
We're Looking For Someone Who Is:
- Friendly, positive, and professional
- An excellent communicator over the phone and by email
- Calm under pressure and confident handling difficult conversations
- Solution-oriented with strong problem-solving skills
- Highly organized and detail-oriented
- Comfortable using computers and learning new software
- Reliable, punctual, and self-motivated
- A team player who enjoys helping others succeed
Qualifications
- Previous customer service experience preferred (retention or sales experience is a plus)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work independently while collaborating with a team
- High school diploma or equivalent
What We Offer
- Competitive hourly pay based on experience
- Performance bonuses and incentives
- Paid training
- Guaranteed opportunities for advancement
- Weekly pay
- Paid time off
- Supportive team environment
- Year-round employment
- Modern office with a growing, family-owned company
Why Lawn Buddies?
Lawn Buddies has been serving New Jersey homeowners for years by delivering exceptional lawn care and unmatched customer service. Our success is built on our people. We invest heavily in training, provide opportunities for advancement, and reward employees who take pride in their work.
We're not looking for someone who simply answers the phone—we're looking for someone who treats every customer like family and helps us continue building one of New Jersey's highest-rated lawn care companies.
If you love helping people and want to grow your career with a company that's growing rapidly, we'd love to hear from you.
Job Type: Full-Time
Schedule:
- Monday–Friday
- Some Saturdays during peak season
Pay: Competitive hourly wage based on experience + performance bonuses
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Paid time off
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
Customer Retention Specialist Jobs by Experience Level
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Find JobsCustomer Retention Specialist Job Market
Who's Hiring
- State Farm11
- ADT3
- Coforge3
- HP1
- IGS1I
Top Industries Hiring
- Medical Devices
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer retention specialist jobs.
- 1-3 years of customer success, account management, or retention experience
- Proficiency in CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to reduce churn and improve customer lifetime value
- Strong written and verbal communication skills for customer outreach
- Experience analyzing customer health scores and usage data
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Retention Specialist Job Search
Quantify churn and retention wins
Hiring managers want numbers, not narratives. Replace vague statements like 'improved customer satisfaction' with specifics: renewal rates you moved, churn you reduced, or revenue you retained. Retention work is measurable, so your resume should reflect that.
Tailor your resume to the product type
A SaaS retention role and a telecom retention role use different playbooks. Highlight experience with subscription models if the company is software-based, or contract management and win-back campaigns if they sell services. Generic resumes lose to targeted ones.
Apply early to roles that fit
Migrate Mate lists customer retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by CRM platform listed
Many postings name the CRM the team uses. If you have hands-on experience with Salesforce, HubSpot, or Zendesk, prioritize those listings and call out your platform fluency in your application. It signals faster ramp time to the hiring manager.
Prepare a retention case study for interviews
Most interviews for this role include a scenario question about a customer on the verge of churning. Walk in with a real example: what signals you caught, how you engaged the customer, what you offered, and what happened. Rehearse it to under two minutes.
Negotiate using the full offer, not just base
Retention roles often include performance bonuses tied to renewal or satisfaction targets. Before accepting, ask how the bonus is calculated and what hitting target actually looks like in practice. That context changes the real value of two similar-looking offers.
Customer Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer retention specialists?
The companies hiring the most customer retention specialists right now include State Farm, ADT, and Coforge, with the largest share of openings in Texas, Florida, and New York, based on current listings on Migrate Mate as of August 2026. SaaS companies and financial services firms consistently account for a large share of open roles.
How many customer retention specialist jobs are remote?
About 53% of customer retention specialist openings are fully remote or hybrid as of August 2026, reflecting how much of this role is phone, email, and video-based. Customer success and churn prevention sub-roles tend to have the highest remote availability, while roles tied to in-person account reviews or local branch operations are more likely to be on-site.
How do you become a customer retention specialist?
Start by building experience in a customer-facing role such as support, inside sales, or account coordination, where you practice handling difficult conversations and resolving problems. From there, focus on learning a major CRM platform and understanding metrics like churn rate and net revenue retention. Moving into a formal retention or customer success title typically follows one to three years in those adjacent roles.
Can I get hired as a customer retention specialist with little experience?
Yes, entry-level customer retention specialist roles exist, and employers hiring at that level prioritize communication skills and comfort with data over years of experience. A background in customer support, retail, or hospitality can substitute for direct retention experience if you frame it around problem resolution and relationship management. Familiarity with a CRM tool, even at a basic level, strengthens an entry-level application considerably.
What does the customer retention specialist interview process look like?
Most processes start with a recruiter screen focused on your background and comfort with customer-facing communication, followed by a hiring manager interview that digs into how you handle at-risk accounts and de-escalate difficult customers. A role-play or scenario exercise is common, where you practice a mock retention call or respond to a churning customer email. Final rounds often include a panel with a team lead or cross-functional stakeholder.
Where can I find and apply to customer retention specialist jobs?
You can find and apply to customer retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference and apply directly to each listing.
See All 53 Customer Retention Specialist Jobs
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