Client Success Specialist Jobs
Client Success Specialist jobs are open across SaaS, healthtech, fintech, and enterprise software, from entry-level associate roles to senior and team lead positions, with specializations in onboarding, renewals, and strategic account management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 438+ Client Success Specialist jobs
General Information
Location:
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Job Category:
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Description and Requirements
Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
About the Position
A Client Success Operations Specialist (CSOS) assists the Client Success team by supporting alliance growth strategies that increase visibility with new and existing clients through comprehensive account management initiatives. A CSOS is responsible for customer tracking and reporting on behalf of the Workforce Solutions Group.
What You’ll Do:
1. Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
2. Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
3. Collaborate with department management, to ensure accurate pipeline and new student management reporting.
4. Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
5. Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
6. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Supervisory responsibilities
None
#LI-Remote
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
- Three (3) years of customer service experience which includes at least 1 year of administrative experience
ADDITIONAL QUALIFICATIONS:
- Bachelor’s degree in Business or a related field from an accredited institution
- Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
- Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision-making capabilities
- Knowledge of adult learning and development, industry trends, and the post-secondary industry trends a plus
- Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook
University of Phoenix is an Equal Opportunity employer.
The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $40,200 (minimum), $56,100 (midpoint), and $72,000 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
General Information
Location:
Position Type:
Virtual Eligible:
Job Category:
Ref #:
Description and Requirements
Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
About the Position
A Client Success Operations Specialist (CSOS) assists the Client Success team by supporting alliance growth strategies that increase visibility with new and existing clients through comprehensive account management initiatives. A CSOS is responsible for customer tracking and reporting on behalf of the Workforce Solutions Group.
What You’ll Do:
1. Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
2. Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
3. Collaborate with department management, to ensure accurate pipeline and new student management reporting.
4. Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
5. Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
6. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Supervisory responsibilities
None
#LI-Remote
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
- Three (3) years of customer service experience which includes at least 1 year of administrative experience
ADDITIONAL QUALIFICATIONS:
- Bachelor’s degree in Business or a related field from an accredited institution
- Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
- Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision-making capabilities
- Knowledge of adult learning and development, industry trends, and the post-secondary industry trends a plus
- Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook
University of Phoenix is an Equal Opportunity employer.
The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $40,200 (minimum), $56,100 (midpoint), and $72,000 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
Client Success Specialist Jobs by Experience Level
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Find JobsClient Success Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software25
- Consulting & Professional Services12
- Healthcare & Medical Services9
- Marketing & Advertising4
- Banking & Financial Services4
What Employers Look For
The qualifications that appear most often in client success specialist jobs.
- Two or more years of experience in customer success, account management, or a related client-facing role
- Proficiency with CRM tools such as Salesforce and customer success platforms like Gainsight or Totango
- Demonstrated ability to manage a portfolio of accounts while driving retention and expansion revenue
- Strong written and verbal communication skills for executive-level business reviews and escalation handling
- Familiarity with SaaS business models, subscription metrics, and the customer lifecycle
- Bachelor's degree in business, communications, or a related field, or equivalent practical experience
Tips for Your Client Success Specialist Job Search
Quantify retention and expansion metrics
Hiring managers want to see numbers that prove your impact. Replace vague statements with specifics like net revenue retention, churn reduction, or expansion revenue you influenced. Client success resumes that show business outcomes get callbacks that skills lists alone don't.
Tailor your resume to the sales motion
Companies running a high-touch enterprise model want different skills than those running a scaled, low-touch model. Read each job description for words like 'pooled,' 'scaled,' or 'enterprise,' then mirror that language and adjust your examples to match the motion.
Highlight CRM and CS platform proficiency
Listings regularly filter candidates by tool familiarity. Call out your hands-on experience with platforms like Salesforce, Gainsight, Totango, or ChurnZero early in your resume summary so you clear automated screening before a recruiter ever reads the full document.
Apply early to roles that fit
Migrate Mate lists client success specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured success story for interviews
Interviewers in client success roles almost always ask you to walk through a time you turned around a struggling account or prevented churn. Prepare one detailed example with a clear situation, your specific actions, and a measurable result you can deliver confidently under pressure.
Negotiate using renewal and upsell leverage
When an offer comes in, frame your negotiation around the revenue you'll protect and grow, not just your effort. Connecting your compensation ask to the book of business you'll manage shifts the conversation from cost to investment and tends to land stronger outcomes.
Client Success Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most client success specialists?
The companies hiring the most client success specialists right now include Gartner, JPMorganChase, and FIS, with the largest share of openings in Texas, New York, and Florida, based on current listings on Migrate Mate as of August 2026. SaaS and enterprise software companies consistently make up the largest share of postings across all regions.
How many client success specialist jobs are remote?
About 75% of client success specialist openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the commercial functions of a software company. Scaled and digital-led success roles tend to be the most remote-friendly, while high-touch enterprise and strategic accounts roles more often require some on-site or regional presence.
How do you become a client success specialist?
Start by building experience in a client-facing role, whether in support, sales, or account coordination, so you understand how customers interact with a product over time. From there, develop familiarity with customer success platforms and core metrics like net revenue retention and churn. Pursuing a certification from a recognized customer success organization can help you stand out when you're transitioning from a different function.
Can you get hired as a client success specialist with little experience?
Yes, many companies hire candidates with limited formal client success experience if you can demonstrate strong communication skills, a customer-first mindset, and basic familiarity with SaaS products. Entry-level associate or onboarding specialist roles are the most common starting points. Highlighting any experience managing customer relationships, resolving complaints, or onboarding users, even in a non-CSM title, can make your application competitive.
What does the client success specialist interview process look like?
Most processes run three to four stages. A recruiter screen focuses on your background and role fit, followed by a hiring manager conversation that goes deeper on how you manage accounts and handle churn risk. A skills or role-play round often simulates a difficult customer conversation or a business review presentation. Final rounds typically involve meeting cross-functional stakeholders from sales or product.
Where can I find and apply to client success specialist jobs?
You can find and apply to client success specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target industry, and apply directly to each listing that fits.
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