Senior Level Client Success Specialist Jobs

OUR MISSION

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(*Comscore, Total Visits, March 2026)

DAY TO DAY

In this role, you’ll manage a team of Client Success ICs (including potential Team Leads and Senior CSMs), driving performance through weekly 1:1s and team meetings focused on workload, KPIs, and impact. As a process-driven, results-oriented leader, you’ll partner across Client Success, Technology, and Sales to deliver high-quality service to Indeed’s PPC advertising clients within a global, metrics-focused environment. You’ll coach through real client engagements, elevate best practices, and continuously raise the bar on quality and outreach standards.

You’ll hold the team accountable to documentation, SLAs, quality benchmarks, and KPI outcomes — proactively addressing risks and celebrating success. Leveraging data to guide prioritization and resource allocation, you’ll maximize productivity and inform decision-making. You’ll collaborate with Sales leaders on account strategy and revenue retention, reinforce ongoing training and skill development, and deliver clear, data-backed business updates to leadership. Throughout, you’ll model transparency, urgency, and solutions-oriented leadership during periods of change.

Responsibilities

• Manage hiring, onboarding, coaching, performance management, and equitable growth opportunities for the team.
• Drive team KPI attainment, retention, and client outcomes by monitoring books of business and addressing opportunities and risks.
• Coach trusted-partner behaviors; guide identification of retention and expansion opportunities aligned to revenue goals.
• Support escalation management with responsiveness and professionalism; provide technical guidance through proven product/process expertise.
• Refine processes using internal and client feedback; surface insights and involve the right collaborators to improve service delivery.
• Contribute to workflow evolution by identifying product and process gaps; align the team to company and CS priorities.
• Foster an inclusive culture; celebrate wins, champion belonging, and model kindness, responsiveness, and reliability.

SKILLS/COMPETENCIES

• Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
• People management experience.
• Learns rapidly and demonstrates strong technical aptitude; communicates clearly and effectively in both written and verbal interactions, listening with intent to gain insight and support others.
• Demonstrates strong relationship management and churn prevention skills, with the ability to engage clients on new products and features.
• Ability to work under pressure while organizing and prioritizing competing responsibilities.
• Proven ability to adapt and navigate change with a positive attitude while building strong partnerships with internal stakeholders and clients.

SALARY RANGE TRANSPARENCY

• Tier 1 - United States of America 92,000 - 138,000 USD per year
• Tier 2 - United States of America 102,000 - 152,000 USD per year
• Tier 3 - United States of America 110,000 - 166,000 USD per year
• Tier 4 - United States of America N/A
• Tier 5 - United States of America 126,000 - 188,000 USD per year

SALARY RANGE DISCLAIMER

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site, and recruiters can confirm how location is considered for a specific role.

BENEFITS - HEALTH, WORK/LIFE HARMONY, & WELLBEING

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit our careers page. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page.

INCLUSION & BELONGING

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

INDEED’S EMPLOYEE RECRUITING PRIVACY POLICY

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy, we also want to make you aware of our recruitment specific privacy policy.

AGENCY DISCLAIMER

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI NOTICE

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: <2026-47778>

The deadline to apply to this position is Friday, September 18. Job postings may be extended at the hiring team’s discretion based on applicant volume.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Reference ID: 47778