Customer Retention Specialist Jobs in Texas
Customer Retention Specialist jobs in Texas are among the most active in the country, concentrated in telecommunications, financial services, insurance, and software-as-a-service companies that maintain large consumer and commercial books of business across Dallas-Fort Worth, Houston, and Austin. Demand runs from entry-level retention agents through senior managers and program directors, with AT&T, USAA, and Dell Technologies among the established employers with deep, ongoing hiring footprints in the state. The most in-demand specialties are subscription lifecycle management, churn analysis, and B2B account recovery. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Retention Specialist jobs
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
See All 9 Customer Retention Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Retention Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- State Farm8
- Beyond Finance1
Top Industries Hiring
- Insurance8
- Banking & Financial Services3
- Consulting & Professional Services1
What Texas Employers Look For
The qualifications that appear most often in customer retention specialist jobs across Texas.
- Two or more years of customer-facing retention, sales, or account management experience
- Demonstrated ability to meet or exceed retention rate and churn reduction targets
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong verbal and written communication skills for de-escalation and negotiation
- Bachelor's degree in business, communications, marketing, or a related field
- Experience analyzing customer data to identify at-risk accounts and recommend interventions
Customer Retention Specialist Jobs in Texas: Frequently Asked Questions
How do you become a customer retention specialist in Texas?
No state-issued license or exam is required to work as a customer retention specialist in Texas. Most employers look for a bachelor's degree in business, marketing, or communications alongside prior customer-facing experience in sales, support, or account management. Texas-based industries such as telecommunications, insurance, and fintech favor candidates who can demonstrate CRM proficiency and measurable results reducing churn, so building that experience through related roles is the practical starting point.
How much do customer retention specialists make in Texas?
Customer retention specialists in Texas earn a median of about $40,420 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $29,320 for the lowest 10% to over $59,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer retention specialists in Texas?
Employers hiring customer retention specialists in Texas right now include State Farm and Beyond Finance, based on current listings on Migrate Mate as of June 2026. Texas's concentration of large telecommunications, insurance, and financial services headquarters means established companies with national customer bases consistently post a high volume of retention roles across the state.
Which Texas cities have the most customer retention specialist jobs?
Austin, Coldspring, and Arlington have the most customer retention specialist openings in Texas. Dallas-Fort Worth leads because of the dense cluster of telecom, insurance, and financial services headquarters there, Houston follows with its energy and healthcare sectors running large account teams, and Austin's fast-growing SaaS and tech sector drives sustained demand for subscription retention and lifecycle management roles.
Are there remote customer retention specialist jobs in Texas?
Yes, and more than most fields. Customer retention work is largely phone- and email-based, making it well suited to remote arrangements. About 11% of customer retention specialist openings tied to Texas are remote or hybrid as of June 2026, reflecting how readily the role transfers to a distributed setting. Roles focused on inbound churn calls and digital outreach tend to be the most consistently remote, while senior account recovery and enterprise retention positions more often require in-office presence.
How can I get hired as a customer retention specialist in Texas with little or no experience?
The most realistic entry path is through a customer service or inbound support role at a large Texas-based company such as AT&T, USAA, or a regional insurance carrier, then moving internally into retention once you have a record of resolving escalations. Many of these employers run structured associate programs for recent graduates. Adjacent roles like collections specialist, sales development representative, or account coordinator give transferable skills, and earning a CRM platform certification adds a concrete credential that Texas employers in telecom and SaaS value when reviewing candidates without direct retention experience.
Where can I find and apply to customer retention specialist jobs in Texas?
You can find and apply to customer retention specialist jobs in Texas on Migrate Mate, which lists current Texas openings. Find roles that fit your experience and location and apply directly to employers through the listings.
See All 9 Customer Retention Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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