Customer Retention Specialist Jobs in New York
Customer Retention Specialist jobs in New York are among the most active in the country, with strong demand concentrated in financial services, telecommunications, insurance, and subscription-based technology firms, at levels from entry-level account associate through senior retention strategist. The heaviest hiring happens in New York City, particularly Manhattan and Brooklyn, with additional volume in Buffalo and Albany tied to regional banking and utility providers. Large, established employers such as Verizon, Citigroup, and MetLife maintain sizable customer experience and retention teams across the state. Find a role that fits below and apply directly.
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Showing 5 of 6+ Customer Retention Specialist jobs
Benefits:
- Simple Ira
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
You May Be a Great Fit as a Customer Retention Specialist at Melissa Wilson - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Elma, NY 14059
At Melissa Wilson - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Benefits:
- Simple Ira
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
You May Be a Great Fit as a Customer Retention Specialist at Melissa Wilson - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Elma, NY 14059
At Melissa Wilson - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
See All 6 Customer Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Retention Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Alliant Insurance Services3
- State Farm3
Top Industries Hiring
- Insurance6
- Banking & Financial Services1
What New York Employers Look For
The qualifications that appear most often in customer retention specialist jobs across New York.
- Two or more years of customer service or account management experience in a retention-focused role
- Demonstrated ability to reduce churn and improve customer lifetime value in a measurable way
- Proficiency with CRM platforms such as Salesforce or HubSpot to track customer interactions and outcomes
- Strong written and verbal communication skills for handling escalated or at-risk customer situations
- Experience working within regulated industries such as financial services, insurance, or telecommunications in New York
- Bachelor's degree in business, communications, marketing, or a related field preferred by most New York employers
Customer Retention Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer retention specialist in New York?
There is no state-issued license required to work as a customer retention specialist in New York, so the path runs through education and experience. Most New York employers expect at least a bachelor's degree in business, communications, or marketing, combined with prior customer-facing experience in sectors like financial services, insurance, or telecom. Building familiarity with CRM tools and demonstrating measurable outcomes in retention or account management roles is what moves candidates from consideration to offer.
How much do customer retention specialists make in New York?
Customer retention specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer retention specialists in New York?
Employers hiring customer retention specialists in New York right now include Alliant Insurance Services and State Farm, based on current listings on Migrate Mate as of June 2026. New York's deep concentration of financial services firms, major insurers, and large telecommunications providers means consistent demand for retention talent across both corporate headquarters and regional operations throughout the state.
Which New York cities have the most customer retention specialist jobs?
Melville, Astoria, and Elma have the most customer retention specialist openings in New York. New York City dominates because of its density of financial institutions, insurance headquarters, and subscription technology companies, while cities like Buffalo and Albany reflect demand from regional banks, utility providers, and state government contractors that maintain significant customer service operations outside the metro area.
Are there remote customer retention specialist jobs in New York?
Yes, and more than most fields, since the work is desk-based and conducted primarily by phone, email, and CRM platforms. About 0% of customer retention specialist openings tied to New York are remote or hybrid as of June 2026, reflecting how readily the role translates to distributed work. The functions most commonly offered remotely are inbound retention, renewal management, and digital customer success work.
How can I get hired as a customer retention specialist in New York with little or no experience?
The most realistic entry path is through a customer service or support role at a large New York employer, then transitioning internally into retention once you have documented results. Financial services firms like regional banks and insurance companies, as well as New York-based telecom providers, frequently hire customer service associates and promote from within into retention-focused positions. A working knowledge of a CRM platform and any experience reducing cancellations or handling escalated accounts, even in a support context, gives candidates a clear edge when applying for junior retention roles.
Where can I find and apply to customer retention specialist jobs in New York?
You can find and apply to customer retention specialist jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your background and location, and apply directly to the positions that fit.
See All 6 Customer Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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