Customer Retention Specialist Jobs in Pennsylvania
Customer Retention Specialist jobs in Pennsylvania are open across Bethel Park, Coopersburg, and Feasterville and other Pennsylvania metros, with employers like State Farm hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 8+ Customer Retention Specialist jobs
Benefits:
- Competitive salary
- Flexible schedule
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Teresa Tucker - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Bethel Park, PA 15241
At Teresa Tucker - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Benefits:
- Competitive salary
- Flexible schedule
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Teresa Tucker - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Bethel Park, PA 15241
At Teresa Tucker - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
See All 8 Customer Retention Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Retention Specialist Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- State Farm8
Top Industries Hiring
- Insurance8
What Pennsylvania Employers Look For
The qualifications that appear most often in customer retention specialist jobs across Pennsylvania.
- 1-3 years of experience in customer success, retention, or account management roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to analyze churn data and develop targeted re-engagement strategies
- Strong written and verbal communication skills for outreach and escalation handling
- Experience tracking and reporting on KPIs like renewal rates, NPS, and customer lifetime value
- Bachelor's degree in business, communications, marketing, or a related field preferred
Customer Retention Specialist Jobs in Pennsylvania: Frequently Asked Questions
How many customer retention specialist jobs are there in Pennsylvania?
There are 8+ customer retention specialist openings in Pennsylvania on Migrate Mate as of June 2026, with the most roles in Bethel Park, Coopersburg, and Feasterville. New positions post regularly as employers across Pennsylvania hire.
How much do customer retention specialists make in Pennsylvania?
Customer retention specialists in Pennsylvania earn a median of about $44,630 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,430 for the lowest 10% to over $63,370 for the top 10%. Pay rises with experience, specialty, and employer.
Which Pennsylvania cities have the most customer retention specialist jobs?
Bethel Park, Coopersburg, and Feasterville have the most customer retention specialist openings in Pennsylvania right now, with additional roles spread across smaller metros statewide.
Which companies hire customer retention specialists in Pennsylvania?
Employers hiring customer retention specialists in Pennsylvania include State Farm, based on current listings on Migrate Mate as of June 2026.
Are there remote customer retention specialist jobs in Pennsylvania?
Yes. About 0% of customer retention specialist openings tied to Pennsylvania are remote or hybrid as of June 2026. The rest are on-site roles based in Pennsylvania metros.
How do I apply for customer retention specialist jobs in Pennsylvania?
You can apply to customer retention specialist jobs in Pennsylvania directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Pennsylvania location, then apply to each one that fits.
See All 8 Customer Retention Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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