ServiceNow Architect Jobs
ServiceNow Architect jobs are open across enterprise technology, financial services, healthcare, and government contracting, from mid-level to principal and distinguished engineer, with specializations in ITSM, HRSD, and platform governance. Find a role that fits below and apply directly.
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Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
As a Principal ServiceNow / ITSM Modernization Architect within Optum Technology's Global Technology Services (GTS) team, you will play a key role in advancing our mission to be client-obsessed, strengthen our foundation, accelerate innovation, and prepare GTS for the future. Driving our strategic priorities-Operational & Engineering Excellence, Exceptional Experiences, and Accelerating with AI-you will lead the end-to-end architecture and modernization of ServiceNow across ITSM, CMDB, SecOps, Certificate Management, and DDI (DNS, DHCP, IPAM). In this high-impact role, you will translate large-enterprise complexity into simple, high-quality, and resilient platform designs, leveraging AI capabilities and enterprise automation to help build the AI-powered enterprise of the future.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Architect and modernize enterprise service-management processes across ServiceNow ITSM, CMDB, SecOps, Certificate Management, and DDI to ensure a secure, resilient, and highly available technology environment
- Translate large-enterprise complexity into simple, consistent, and practical platform designs that deliver exceptional, high-quality experiences for clients and partners
- Design, develop, and deploy AI-powered platform solutions and enterprise automations to address complex operational challenges with an emphasis on responsible AI use
- Use enterprise-approved AI tools and modern automation frameworks to streamline platform workflows, automate operational tasks, and drive continuous engineering excellence
- Evaluate emerging technology trends, platform innovations, and AI capabilities to inform solution design, strengthen the core platform, and accelerate strategic innovation
- Define platform architectural standards, design principles, and governance frameworks across multi-instance ServiceNow environments in GTS
- Partner with cross-functional engineering, security, and infrastructure teams to integrate network identity services, certificate lifecycle management, and security operations
- Provide technical leadership, architectural governance, and mentorship to help develop skills, foster culture, and support talent growth across technology teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 8+ years of experience in enterprise technology architecture, platform engineering, or enterprise service management design
- 5+ years of hands-on experience designing and deploying ServiceNow platform solutions across ITSM, CMDB, and SecOps
- 3+ years of experience architecting integrations between ServiceNow and enterprise IT/security infrastructure, including Certificate Management, DDI/Infoblox, SecOps tools, and REST/SOAP APIs
- Demonstrated experience designing and deploying enterprise automation, AI-assisted workflows, or platform intelligence capabilities
- Proven track record of modernizing enterprise-wide service management processes and translating complex legacy workflows into scalable, resilient platform designs
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Master Architect (CMA) / Certified Technical Architect (CTA)
- Hands-on experience with ServiceNow predictive intelligence, generative AI capabilities, or advanced platform automation features
- Deep expertise in Certificate Lifecycle Management, SecOps integration, and DDI (DNS/DHCP/IPAM) architectural patterns
- ITIL v4 certification or deep understanding of modern IT Service Management and IT Operations Management frameworks
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
As a Principal ServiceNow / ITSM Modernization Architect within Optum Technology's Global Technology Services (GTS) team, you will play a key role in advancing our mission to be client-obsessed, strengthen our foundation, accelerate innovation, and prepare GTS for the future. Driving our strategic priorities-Operational & Engineering Excellence, Exceptional Experiences, and Accelerating with AI-you will lead the end-to-end architecture and modernization of ServiceNow across ITSM, CMDB, SecOps, Certificate Management, and DDI (DNS, DHCP, IPAM). In this high-impact role, you will translate large-enterprise complexity into simple, high-quality, and resilient platform designs, leveraging AI capabilities and enterprise automation to help build the AI-powered enterprise of the future.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Architect and modernize enterprise service-management processes across ServiceNow ITSM, CMDB, SecOps, Certificate Management, and DDI to ensure a secure, resilient, and highly available technology environment
- Translate large-enterprise complexity into simple, consistent, and practical platform designs that deliver exceptional, high-quality experiences for clients and partners
- Design, develop, and deploy AI-powered platform solutions and enterprise automations to address complex operational challenges with an emphasis on responsible AI use
- Use enterprise-approved AI tools and modern automation frameworks to streamline platform workflows, automate operational tasks, and drive continuous engineering excellence
- Evaluate emerging technology trends, platform innovations, and AI capabilities to inform solution design, strengthen the core platform, and accelerate strategic innovation
- Define platform architectural standards, design principles, and governance frameworks across multi-instance ServiceNow environments in GTS
- Partner with cross-functional engineering, security, and infrastructure teams to integrate network identity services, certificate lifecycle management, and security operations
- Provide technical leadership, architectural governance, and mentorship to help develop skills, foster culture, and support talent growth across technology teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 8+ years of experience in enterprise technology architecture, platform engineering, or enterprise service management design
- 5+ years of hands-on experience designing and deploying ServiceNow platform solutions across ITSM, CMDB, and SecOps
- 3+ years of experience architecting integrations between ServiceNow and enterprise IT/security infrastructure, including Certificate Management, DDI/Infoblox, SecOps tools, and REST/SOAP APIs
- Demonstrated experience designing and deploying enterprise automation, AI-assisted workflows, or platform intelligence capabilities
- Proven track record of modernizing enterprise-wide service management processes and translating complex legacy workflows into scalable, resilient platform designs
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Master Architect (CMA) / Certified Technical Architect (CTA)
- Hands-on experience with ServiceNow predictive intelligence, generative AI capabilities, or advanced platform automation features
- Deep expertise in Certificate Lifecycle Management, SecOps integration, and DDI (DNS/DHCP/IPAM) architectural patterns
- ITIL v4 certification or deep understanding of modern IT Service Management and IT Operations Management frameworks
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
ServiceNow Architect Jobs by Experience Level
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Find ServiceNow Architect JobsServiceNow Architect Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Renewable Energy
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in ServiceNow architect jobs.
- Five or more years of hands-on ServiceNow platform configuration, development, and architecture experience
- Active ServiceNow Certified System Administrator or Certified Implementation Specialist certification
- Proven experience designing integrations using REST, SOAP, and MID Server architectures
- Deep expertise in at least two ServiceNow product areas such as ITSM, HRSD, SecOps, or ITOM
- Experience leading technical discovery sessions and translating business requirements into platform design
- Bachelor's degree in computer science, information systems, or a related technical field
Tips for Your ServiceNow Architect Job Search
Lead your resume with certifications
ServiceNow certifications like Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist signal immediate readiness to hiring managers. List them above your summary, not buried in a footer, so they clear automated screening before a human ever reads your resume.
Quantify platform scope in every role
Hiring teams want to know how many instances you've architected, how many business units you've supported, and what integrations you've owned. Replace vague verbs like 'worked on' with concrete scope: instance counts, module coverage, and the scale of the organizations you've served.
Target openings by implementation partner versus enterprise
Partner-side roles demand breadth across multiple clients and fast context-switching, while enterprise roles reward deep platform ownership and long-term governance. Filtering for one type before applying lets you tailor your cover letter to exactly what that employer is optimizing for.
Apply early to roles that fit
Migrate Mate lists servicenow architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live instance demo for interviews
Many interview panels for servicenow architect roles include a technical screen where you walk through design decisions in a working environment. Having a personal developer instance with a showcase workflow ready lets you demonstrate judgment, not just describe it.
Negotiate scope before negotiating salary
In servicenow architect offers, the number of products you own, your authority over governance decisions, and access to ServiceNow training credits affect your long-term marketability as much as base pay. Clarify those terms before the final offer conversation.
ServiceNow Architect Jobs: Frequently Asked Questions
Which companies are hiring the most servicenow architects?
Accenture Federal Services, Cognizant, and NewRocket are hiring the most servicenow architects right now, with openings concentrated in Virginia, District of Columbia, and California, based on current listings on Migrate Mate as of November 2026. Both implementation partners and large enterprises appear consistently at the top of active hiring lists.
How many servicenow architect jobs are remote?
About 79% of servicenow architect openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed platform talent. Roles focused on platform governance, integration architecture, and product ownership tend to have the highest remote availability, while on-site requirements are more common in heavily regulated industries such as defense and federal contracting.
How do you become a servicenow architect?
Start by earning your ServiceNow Certified System Administrator credential, then gain hands-on configuration experience across core ITSM workflows. Progress into development roles that expose you to scripting, integrations, and cross-module design. Pursue a Certified Implementation Specialist in a product area like HRSD or SecOps, then take on lead roles where you own end-to-end architecture decisions and stakeholder alignment.
Can you get hired as a servicenow architect without much experience?
Breaking in without deep experience is possible if you build a personal developer instance, complete free ServiceNow training on the Now Learning platform, and earn your CSA certification before applying. Entry-level architect-track roles at implementation partners often value certified candidates who can demonstrate platform judgment in a technical screen, even without years of enterprise history.
What does the servicenow architect interview process look like?
Most processes include an initial recruiter screen, a technical phone interview covering platform fundamentals and past architecture decisions, and a panel round where you walk through a design scenario or existing implementation. Some employers add a live instance exercise where you demonstrate how you'd approach a specific workflow or integration challenge. Expect questions on governance, stakeholder communication, and upgrade strategy.
Where can I find and apply to servicenow architect jobs?
You can find and apply to servicenow architect jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target companies, and apply directly to each listing from the page.
See All 93 ServiceNow Architect Jobs
Find roles that match your experience and apply in just a few clicks.
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