ServiceNow Architect Jobs
ServiceNow Architect jobs are open across enterprise technology, financial services, healthcare, and government contracting, from mid-level to principal and distinguished engineer, with specializations in ITSM, HRSD, and platform governance. Find a role that fits below and apply directly.
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INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW: (Remote US based)
This role will shape how Genesys uses ServiceNow, generative AI, and intelligent automation to simplify shared services, accelerate platform delivery, and improve employee experiences at enterprise scale. As the technical architect for automation, you will own the end-to-end architecture and enablement of AI-powered solutions across the ServiceNow ecosystem, turning high-value opportunities into secure, scalable capabilities that reduce manual work and improve decision-making.
You will influence strategy across product, platform, Security, Legal, Architecture, and business teams while establishing practical standards for how AI interacts with enterprise code, data, workflows, and user information. The role combines hands-on technical depth with enterprise influence, giving you visibility into strategic initiatives and the opportunity to expand your leadership across AI architecture, platform engineering, and automation. At Genesys, you will collaborate across teams with empathy, shared accountability, and an ambition to use AI and automation to create better experiences for employees and customers.
KEY RESPONSIBILITIES:
- Own the end-to-end technical architecture for ServiceNow automation and GenAI initiatives, translating business opportunities into secure, scalable solutions that reduce manual effort and improve service delivery
- Drive enterprise adoption of GenAI by identifying high-value use cases, partnering with product owners and platform teams to move concepts into production, and establishing metrics that demonstrate adoption and business value
- Enable developers, business systems analysts, and architects to use Claude, Cursor, GPT, prompting, agents, and reusable AI patterns effectively within their daily development and platform workflows
- Design scalable process automation using ServiceNow Flow Designer, scripting, IntegrationHub, Now Assist, AI agents, and related platform capabilities, selecting the appropriate approach based on complexity, maintainability, security, and scale
- Transform platform delivery through AI-assisted development, code review, automated test generation, documentation, CI/CD, UAT, and Automated Test Framework practices that improve release velocity and reduce defects
- Architect and support integrations connecting AI tools and enterprise applications with ServiceNow through REST APIs, MCP servers, IntegrationHub, and other integration patterns, with resilient error handling, retries, observability, and alerting
- Partner with Security, Legal, Architecture, and platform stakeholders to establish governance and guardrails for responsible AI use, including standards for access to platform code, enterprise data, and user information
- Evaluate emerging GenAI technologies and ServiceNow AI capabilities, including Now Assist and agentic automation, and influence build-versus-adopt decisions based on enterprise value, risk, scalability, and platform strategy
- Strengthen operational resilience by automating triage, health checks, monitoring, and support workflows, diagnosing complex automation, integration, AI output, and pipeline failures, and implementing preventive improvements
- Maintain reusable architecture patterns, technical standards, runbooks, and documentation that enable automation capabilities to scale consistently across processes, business units, and regions
REQUIRED QUALIFICATIONS:
- Deep technical expertise with the ServiceNow platform and its modules, including JavaScript scripting, scoped applications, Flow Designer, IntegrationHub, Now Assist, and Automated Test Framework
- Strong software development expertise in JavaScript and proficiency in at least one additional programming language, such as Python
- Hands-on experience designing and implementing GenAI-enabled automation using tools such as Claude, Cursor, and GPT, with strong knowledge of prompt engineering, agent design, and Model Context Protocol (MCP)
- Demonstrated experience designing scalable automation architectures across enterprise workflows, platforms, or shared services environments
- Strong background in CI/CD, source control, automated testing, release automation, and modern software engineering practices
- Advanced experience designing and supporting REST API integrations, including authentication, error handling, retries, monitoring, observability, and integration security practices
- Working knowledge of Okta and identity and access management concepts relevant to enterprise integrations
- Demonstrated ability to troubleshoot complex automation, AI, integration, and delivery pipeline failures, identify root causes, and design sustainable corrective actions
- Strong communication and stakeholder management skills, with the ability to explain AI and technical architecture to non-technical audiences and influence adoption across technical and business teams
- Experience establishing technical standards, reusable architecture patterns, governance practices, or guardrails for enterprise platforms and emerging technologies
PREFERRED QUALIFICATIONS:
- Experience integrating or supporting Genesys Cloud within an enterprise technology ecosystem
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS)
- Experience implementing ServiceNow AI capabilities, including Now Assist or agentic automation
- Experience operating within a federated, global, or shared services technology model
- Proven track record of introducing and scaling new technologies across a large enterprise organization
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,300.00 - $216,700.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW: (Remote US based)
This role will shape how Genesys uses ServiceNow, generative AI, and intelligent automation to simplify shared services, accelerate platform delivery, and improve employee experiences at enterprise scale. As the technical architect for automation, you will own the end-to-end architecture and enablement of AI-powered solutions across the ServiceNow ecosystem, turning high-value opportunities into secure, scalable capabilities that reduce manual work and improve decision-making.
You will influence strategy across product, platform, Security, Legal, Architecture, and business teams while establishing practical standards for how AI interacts with enterprise code, data, workflows, and user information. The role combines hands-on technical depth with enterprise influence, giving you visibility into strategic initiatives and the opportunity to expand your leadership across AI architecture, platform engineering, and automation. At Genesys, you will collaborate across teams with empathy, shared accountability, and an ambition to use AI and automation to create better experiences for employees and customers.
KEY RESPONSIBILITIES:
- Own the end-to-end technical architecture for ServiceNow automation and GenAI initiatives, translating business opportunities into secure, scalable solutions that reduce manual effort and improve service delivery
- Drive enterprise adoption of GenAI by identifying high-value use cases, partnering with product owners and platform teams to move concepts into production, and establishing metrics that demonstrate adoption and business value
- Enable developers, business systems analysts, and architects to use Claude, Cursor, GPT, prompting, agents, and reusable AI patterns effectively within their daily development and platform workflows
- Design scalable process automation using ServiceNow Flow Designer, scripting, IntegrationHub, Now Assist, AI agents, and related platform capabilities, selecting the appropriate approach based on complexity, maintainability, security, and scale
- Transform platform delivery through AI-assisted development, code review, automated test generation, documentation, CI/CD, UAT, and Automated Test Framework practices that improve release velocity and reduce defects
- Architect and support integrations connecting AI tools and enterprise applications with ServiceNow through REST APIs, MCP servers, IntegrationHub, and other integration patterns, with resilient error handling, retries, observability, and alerting
- Partner with Security, Legal, Architecture, and platform stakeholders to establish governance and guardrails for responsible AI use, including standards for access to platform code, enterprise data, and user information
- Evaluate emerging GenAI technologies and ServiceNow AI capabilities, including Now Assist and agentic automation, and influence build-versus-adopt decisions based on enterprise value, risk, scalability, and platform strategy
- Strengthen operational resilience by automating triage, health checks, monitoring, and support workflows, diagnosing complex automation, integration, AI output, and pipeline failures, and implementing preventive improvements
- Maintain reusable architecture patterns, technical standards, runbooks, and documentation that enable automation capabilities to scale consistently across processes, business units, and regions
REQUIRED QUALIFICATIONS:
- Deep technical expertise with the ServiceNow platform and its modules, including JavaScript scripting, scoped applications, Flow Designer, IntegrationHub, Now Assist, and Automated Test Framework
- Strong software development expertise in JavaScript and proficiency in at least one additional programming language, such as Python
- Hands-on experience designing and implementing GenAI-enabled automation using tools such as Claude, Cursor, and GPT, with strong knowledge of prompt engineering, agent design, and Model Context Protocol (MCP)
- Demonstrated experience designing scalable automation architectures across enterprise workflows, platforms, or shared services environments
- Strong background in CI/CD, source control, automated testing, release automation, and modern software engineering practices
- Advanced experience designing and supporting REST API integrations, including authentication, error handling, retries, monitoring, observability, and integration security practices
- Working knowledge of Okta and identity and access management concepts relevant to enterprise integrations
- Demonstrated ability to troubleshoot complex automation, AI, integration, and delivery pipeline failures, identify root causes, and design sustainable corrective actions
- Strong communication and stakeholder management skills, with the ability to explain AI and technical architecture to non-technical audiences and influence adoption across technical and business teams
- Experience establishing technical standards, reusable architecture patterns, governance practices, or guardrails for enterprise platforms and emerging technologies
PREFERRED QUALIFICATIONS:
- Experience integrating or supporting Genesys Cloud within an enterprise technology ecosystem
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS)
- Experience implementing ServiceNow AI capabilities, including Now Assist or agentic automation
- Experience operating within a federated, global, or shared services technology model
- Proven track record of introducing and scaling new technologies across a large enterprise organization
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,300.00 - $216,700.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
ServiceNow Architect Jobs by Experience Level
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Find ServiceNow Architect JobsServiceNow Architect Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Renewable Energy
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in ServiceNow architect jobs.
- Five or more years of hands-on ServiceNow platform configuration, development, and architecture experience
- Active ServiceNow Certified System Administrator or Certified Implementation Specialist certification
- Proven experience designing integrations using REST, SOAP, and MID Server architectures
- Deep expertise in at least two ServiceNow product areas such as ITSM, HRSD, SecOps, or ITOM
- Experience leading technical discovery sessions and translating business requirements into platform design
- Bachelor's degree in computer science, information systems, or a related technical field
Tips for Your ServiceNow Architect Job Search
Lead your resume with certifications
ServiceNow certifications like Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist signal immediate readiness to hiring managers. List them above your summary, not buried in a footer, so they clear automated screening before a human ever reads your resume.
Quantify platform scope in every role
Hiring teams want to know how many instances you've architected, how many business units you've supported, and what integrations you've owned. Replace vague verbs like 'worked on' with concrete scope: instance counts, module coverage, and the scale of the organizations you've served.
Target openings by implementation partner versus enterprise
Partner-side roles demand breadth across multiple clients and fast context-switching, while enterprise roles reward deep platform ownership and long-term governance. Filtering for one type before applying lets you tailor your cover letter to exactly what that employer is optimizing for.
Apply early to roles that fit
Migrate Mate lists servicenow architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live instance demo for interviews
Many interview panels for servicenow architect roles include a technical screen where you walk through design decisions in a working environment. Having a personal developer instance with a showcase workflow ready lets you demonstrate judgment, not just describe it.
Negotiate scope before negotiating salary
In servicenow architect offers, the number of products you own, your authority over governance decisions, and access to ServiceNow training credits affect your long-term marketability as much as base pay. Clarify those terms before the final offer conversation.
ServiceNow Architect Jobs: Frequently Asked Questions
Which companies are hiring the most servicenow architects?
Accenture Federal Services, Cognizant, and NewRocket are hiring the most servicenow architects right now, with openings concentrated in Virginia, District of Columbia, and California, based on current listings on Migrate Mate as of November 2026. Both implementation partners and large enterprises appear consistently at the top of active hiring lists.
How many servicenow architect jobs are remote?
About 78% of servicenow architect openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed platform talent. Roles focused on platform governance, integration architecture, and product ownership tend to have the highest remote availability, while on-site requirements are more common in heavily regulated industries such as defense and federal contracting.
How do you become a servicenow architect?
Start by earning your ServiceNow Certified System Administrator credential, then gain hands-on configuration experience across core ITSM workflows. Progress into development roles that expose you to scripting, integrations, and cross-module design. Pursue a Certified Implementation Specialist in a product area like HRSD or SecOps, then take on lead roles where you own end-to-end architecture decisions and stakeholder alignment.
Can you get hired as a servicenow architect without much experience?
Breaking in without deep experience is possible if you build a personal developer instance, complete free ServiceNow training on the Now Learning platform, and earn your CSA certification before applying. Entry-level architect-track roles at implementation partners often value certified candidates who can demonstrate platform judgment in a technical screen, even without years of enterprise history.
What does the servicenow architect interview process look like?
Most processes include an initial recruiter screen, a technical phone interview covering platform fundamentals and past architecture decisions, and a panel round where you walk through a design scenario or existing implementation. Some employers add a live instance exercise where you demonstrate how you'd approach a specific workflow or integration challenge. Expect questions on governance, stakeholder communication, and upgrade strategy.
Where can I find and apply to servicenow architect jobs?
You can find and apply to servicenow architect jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target companies, and apply directly to each listing from the page.
See All 91 ServiceNow Architect Jobs
Find roles that match your experience and apply in just a few clicks.
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