Site Representative Jobs

Phlebotomist Site Lead Representative - Hospital - Dearborn, MI, Monday to Friday, 9:30 PM to 6:00 AM, with rotational weekend

employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III – Site Lead - Hospital draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead - Hospital has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead - Hospital will direct daily activity in a hospital setting and leads more than one PSR on site. The PSR III – Site Lead - Hospital can provide coverage at multiple locations for multiple roles. The PSR III – Site Lead - Hospital must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead – Hospital demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a hospital setting. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. The PSR III – Site Lead - Hospital may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III – Site Lead - Hospital must be capable of handling multiple priorities in a high-volume setting.

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at hospitals where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
• With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
• Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.
• Provide effective onboarding services to new clients.
• Must be able to step in for a PSR II and lead one or more PSR on site.
• Performing phlebotomy tasks in extreme patient and environmental conditions.
• Perform venipuncture and capillary blood collection on patients of all age groups, including but not limited to pediatric and trauma patients.
• Depending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions, including but not limited to:
• Receives, sorts, racks, and prepares specimens.
• Picks up, transports, delivers, and manages pending specimens for technical departments in accordance with established workflows.
• Packages and prepares specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
• Identifies issues related to specimen type, integrity, labeling, or missing/incomplete information during specimen sorting, racking, centrifugation, storage, and delivery.
• Resolves specimen-related issues within the scope of the role or escalates concerns appropriately to ensure timely problem resolution and continuity of testing
• Demonstrates understanding of compliance and regulatory policies related to test ordering and specimen handling.
• Develops the ability to research test order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
• Performs other related duties as assigned in support of pre-analytical operations.

Required Work Experience:

• Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Travel and flexible hours may be required where applicable.

Preferred Work Experience:

• Medical training: medical assistant or paramedic training preferred.
• Minimum 3 years in a hospital environment.
• Customer service in a retail or service environment preferred.

Physical and Mental Requirements:

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talking.
• Walking.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

Knowledge:

• Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• The position requires the ability to effectively communicate in English.

Skills:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
• Capable of handling multiple priorities in a high-volume setting.
• Must be able to make decisions based on established procedures and exercise good judgment

Work Environment:

• Hospital environment.
• Patient Temperament / Exposure to graphic traumas

Education:

• High School Diploma or Equivalent (Required)

Technical Training or Professional Licensing:

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana (Preferred)