Mid Level Strategy and Operations Consultant Jobs
Mid level strategy and operations consultant jobs go to consultants ready to own projects end to end, mentor junior colleagues, and shape decisions with limited day-to-day oversight. Openings run across Consulting & Professional Services, Insurance, and Technology & Software, with a mix of on-site, hybrid, and remote positions, and employers like Humana, Deloitte, and Highspring hiring at this level now.
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INTRODUCTION
Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation. Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers. In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams. The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work.
Recruiting for this role ends on Feb 1, 2027
Work you'll do
As a Healthcare Product Strategy & Design Senior Consultant, you will support healthcare clients with product strategy, design, and implementation. Specifically, you will be responsible for:
- Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.
- Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.
- Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.
- Synthesize research and analysis into clear insights and recommendations for client stakeholders.
- Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.
- Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.
- Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis.
A successful candidate would possess these skills:
- Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Curiosity and comfort using AI tools to accelerate everyday work.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Senior Consultants: ability to lead workstreams or projects and mentor others.
THE TEAM
Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.
QUALIFICATIONS
Required:
- 5+ years of experience in consulting, in-house strategy, customer experience (CX), or product roles, including leading a workstream or project.
- 5+ years of experience working with or within health plans, healthcare providers, and/or pharmacy organizations.
- 5+ years of experience in experience-driven product work, including defining requirements, shaping user stories, and partnering with product and engineering teams to bring experiences to life.
- 4+ years of experience in customer research, journey mapping, or service design.
- 2+ years of experience using AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis.
- Ability to travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience in management consulting advising health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.
- Experience in engineering, software development, data, or technical product management.
- Experience participating in client working sessions and presenting analyses or recommendations to stakeholders.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 - $252,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
CSD_US
INTRODUCTION
Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation. Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers. In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams. The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work.
Recruiting for this role ends on Feb 1, 2027
Work you'll do
As a Healthcare Product Strategy & Design Senior Consultant, you will support healthcare clients with product strategy, design, and implementation. Specifically, you will be responsible for:
- Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.
- Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.
- Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.
- Synthesize research and analysis into clear insights and recommendations for client stakeholders.
- Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.
- Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.
- Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis.
A successful candidate would possess these skills:
- Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Curiosity and comfort using AI tools to accelerate everyday work.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Senior Consultants: ability to lead workstreams or projects and mentor others.
THE TEAM
Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.
QUALIFICATIONS
Required:
- 5+ years of experience in consulting, in-house strategy, customer experience (CX), or product roles, including leading a workstream or project.
- 5+ years of experience working with or within health plans, healthcare providers, and/or pharmacy organizations.
- 5+ years of experience in experience-driven product work, including defining requirements, shaping user stories, and partnering with product and engineering teams to bring experiences to life.
- 4+ years of experience in customer research, journey mapping, or service design.
- 2+ years of experience using AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis.
- Ability to travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience in management consulting advising health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.
- Experience in engineering, software development, data, or technical product management.
- Experience participating in client working sessions and presenting analyses or recommendations to stakeholders.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 - $252,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
CSD_US
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Mid Level Strategy and Operations Consultant Jobs: Frequently Asked Questions
How do I get a mid level strategy and operations consultant job?
Position yourself around ownership, not just contribution. Highlight projects where you led the work from problem definition through delivery, not just supported a senior consultant. Emphasize cross-functional collaboration, structured problem-solving frameworks you applied independently, and measurable outcomes you drove. Applications that show you can operate with limited oversight and produce results consistently stand out at this level.
Which companies hire mid level strategy and operations consultants?
Companies hiring mid level strategy and operations consultants right now include Humana, Deloitte, and Highspring, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring comes from a mix of management consulting firms, large in-house strategy teams, and high-growth companies building out their operations functions.
Are there remote mid level strategy and operations consultant jobs?
Yes, though availability varies by employer and engagement type. About 50% of mid level strategy and operations consultant openings are remote or hybrid as of November 2026, reflecting broader flexibility across consulting and corporate strategy roles. Client-facing or project-intensive positions are more likely to require some on-site presence, while internal strategy roles tend to offer more remote flexibility.
How do I move up to a mid level strategy and operations consultant role?
Moving from entry level into a mid level strategy and operations consultant role comes from building depth in a few key areas: taking ownership of discrete workstreams rather than just executing tasks, developing a track of measurable operational or strategic improvements, and demonstrating that you can manage stakeholders without constant direction. Consultants who gain exposure to multiple industries or functional areas and can speak to impact in concrete terms tend to make this transition faster.
Which industries hire the most mid level strategy and operations consultants?
Mid Level strategy and operations consultant roles concentrate in Consulting & Professional Services, Insurance, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they face ongoing pressure to improve efficiency, scale operations, and align strategy with execution across complex, matrixed organizations.