Mid Level Support Services Manager Jobs
Mid level support services manager jobs go to professionals ready to own service delivery initiatives end to end, guide junior staff, and make operational decisions without close supervision. Openings run across Education, Insurance, and Manufacturing, with a mix of on-site, remote, and hybrid settings, and employers like Ricoh, Collabera, and Amazon hiring at this level now.
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Showing 4 of 12+ Mid Level Support Services Manager jobs
DESCRIPTION
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
BASIC QUALIFICATIONS
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
PREFERRED QUALIFICATIONS
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, IL, Channahon - 116,800.00 - 160,000.00 USD annually
USA, IL, Romeoville - 116,800.00 - 160,000.00 USD annually
DESCRIPTION
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
BASIC QUALIFICATIONS
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
PREFERRED QUALIFICATIONS
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, IL, Channahon - 116,800.00 - 160,000.00 USD annually
USA, IL, Romeoville - 116,800.00 - 160,000.00 USD annually
See All 12 Mid Level Support Services Manager Jobs
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Top Industries Hiring
- Education
- Insurance
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- Law & Legal Services
- Technology & Software
Mid Level Support Services Manager Jobs: Frequently Asked Questions
How do I get a mid level support services manager job?
Position yourself by highlighting ownership, not just participation. Emphasize projects you led from start to finish, service improvements you drove, and teams or processes you coordinated. Applications stand out when they show measurable outcomes, such as faster resolution times or improved client satisfaction scores, and demonstrate that you can manage priorities and stakeholders with limited oversight.
Which companies hire mid level support services managers?
Companies hiring mid level support services managers right now include Ricoh, Collabera, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a broad range of employers, including healthcare systems, facilities operators, and business services firms that need experienced professionals to oversee day-to-day service operations and vendor relationships.
Are there remote mid level support services manager jobs?
Yes, though many roles still involve on-site coordination. About 14% of mid level support services manager openings are remote or hybrid as of November 2026, with fully remote positions more common in administrative or client-facing functions where in-person presence is not required. Hybrid schedules are especially common for roles that include facilities oversight or hands-on team management.
How do I move up to a mid level support services manager role?
Moving into a mid level support services manager role typically requires building a record of project ownership, not just task completion. Over the first few years, focus on taking on cross-functional coordination, documenting process improvements you initiated, and demonstrating that you can manage vendor relationships or small teams with minimal guidance. Measurable impact, such as cost savings or service level improvements, makes the strongest case for advancement.
Which industries hire the most mid level support services managers?
Mid Level support services manager roles concentrate in Education, Insurance, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because they depend on coordinated service delivery, facilities management, or client support operations that require experienced professionals to manage workflows and maintain quality standards.