Surveillance Manager Jobs
Surveillance Manager jobs are open across casino gaming, retail loss prevention, corporate security, and healthcare, from entry-level supervisor to senior director, with specializations in CCTV operations, threat assessment, and compliance. Find a role that fits below and apply directly.
Find Surveillance Manager JobsOverview
Showing 5 of 24+ Surveillance Manager jobs
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
See All 24 Surveillance Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Surveillance Manager JobsSurveillance Manager Job Market
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in surveillance manager jobs.
- Three to five years of experience in security, loss prevention, or law enforcement
- Proficiency with video management systems such as Avigilon, Genetec, or Milestone
- Knowledge of casino gaming regulations or retail loss prevention standards
- CPP, CFE, or equivalent professional security certification preferred
- Experience writing incident reports and testifying in investigations or legal proceedings
- Associate or bachelor's degree in criminal justice, security management, or a related field
Tips for Your Surveillance Manager Job Search
Tailor your resume to the environment
Casino surveillance managers and retail loss prevention managers face very different expectations on the job. Adjust your resume to reflect the specific setting, whether that is gaming compliance, organized retail crime, or corporate campus security, so hiring managers see direct relevance immediately.
Certify before you apply
Many surveillance manager postings list a Certified Protection Professional or Certified Fraud Examiner credential as a differentiator. If you hold either, put it in your resume header. If you don't, a Wicklander-Zulawski or CFI certification can close the gap for investigation-heavy roles.
Apply early to roles that fit
Migrate Mate lists surveillance manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight the systems you have operated
Job postings often name specific video management systems like Avigilon, Genetec, or Milestone. If your resume lists only generic CCTV experience, you will get filtered out by applicant tracking systems before a human reads it. Name the platforms you have actually used.
Prepare a scenario answer about a real incident
Interviewers for surveillance manager roles almost always ask you to walk through a time you caught theft, fraud, or a safety threat. Prepare one concrete example with the detection method, the action you took, and the documented outcome before your first phone screen.
Negotiate using total compensation, not title
Surveillance manager offers frequently include on-call premiums, shift differentials, and overtime structures that matter more than base pay. Ask the recruiter to break down the full compensation package before you evaluate any offer against your current role.
Surveillance Manager Jobs: Frequently Asked Questions
Which companies are hiring the most surveillance managers?
CENCORE, Hollywood Casino, and 3DEye are hiring the most surveillance managers right now, with openings concentrated in Colorado, New York, and Ohio, based on current listings on Migrate Mate as of November 2026. Gaming operators, large retail chains, and corporate campus security teams consistently post the highest volume of openings.
How many surveillance manager jobs are remote?
About 57% of surveillance manager openings are fully remote or hybrid as of November 2026, which is lower than most management roles because the position typically requires on-site oversight of camera systems and personnel. The sub-areas most likely to offer remote flexibility are enterprise security consulting and fraud investigation roles that rely on digital evidence rather than physical camera infrastructure.
How do you become a surveillance manager?
Start by building hands-on experience as a surveillance operator, loss prevention associate, or security officer so you understand the systems and incident workflows you will eventually oversee. Move into a lead or shift supervisor role to demonstrate you can direct a team. Earn a recognized credential such as a Certified Protection Professional or Certified Fraud Examiner designation, and develop fluency in at least one enterprise video management system before applying to manager-level postings.
Can you get a surveillance manager job without much experience?
A direct move into a surveillance manager role with no security background is rare, but candidates with military police, law enforcement, or emergency management experience regularly make the transition because those backgrounds demonstrate the same core competencies: incident documentation, chain of custody, and directing personnel under pressure. Some smaller retailers and regional gaming properties hire from within, so starting as a surveillance operator and earning a CFI or CPP credential while employed is a practical path.
What does the surveillance manager interview process look like?
Most employers run a phone screen with HR followed by an in-person interview with the director of security or the VP of loss prevention. You will typically be asked to walk through a real incident you investigated, explain how you would handle a team member who bypasses protocol, and demonstrate familiarity with the specific video management platform the site uses. Some casino and healthcare employers add a background investigation and drug screening before extending an offer.
Where can I find and apply to surveillance manager jobs?
You can find and apply to surveillance manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing.
See All 24 Surveillance Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Surveillance Manager Jobs