IT Service Manager Jobs
IT Service Manager jobs are open across healthcare, financial services, government, and technology, at every level from junior ITSM analyst to director, with specializations in ITIL process management, service desk leadership, and incident and change management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 377+ IT Service Manager jobs
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: IT Service Desk Specialist – Level I
Location: Joint Base Charleston, S.C. (on-site)
Supporting: The Defense Health Agency (DHA) **Secret Security Clearance**
Overview
CompTech Computer Technologies is seeking a technically proficient IT Service Desk Specialist – Level I to provide hands-on technical support, desktop administration, and IT infrastructure assistance in support of the Defense Health Agency (DHA).
The ideal candidate will have hands-on IT service desk experience troubleshooting Windows computers, hardware, software, and network connectivity issues. Candidates should be comfortable managing user accounts in Active Directory, installing and configuring software, supporting endpoint devices, and performing routine system maintenance. Familiarity with Windows Server environments and basic infrastructure support is preferred.
Work Scope
IT Service Desk & Technical Support
- Serve as a primary point of contact for end users, providing technical assistance via telephone, in person, and remote support.
- Diagnose, troubleshoot, and resolve hardware, software, operating system, and peripheral issues.
- Monitor, prioritize, document, and resolve incidents and service requests using the DHA-designated ticketing system.
- Provide deskside and remote technical support for Windows workstations, applications, network connectivity, and peripheral devices.
- Install, configure, upgrade, and maintain authorized computer hardware and software.
- Perform system setup, equipment staging, deployment, testing, and documentation.
- Troubleshoot basic LAN, WAN, and wireless connectivity issues.
- Escalate complex technical problems to appropriate support teams while maintaining accurate ticket documentation.
- Communicate technical information clearly and professionally to end users.
Systems Administration & Infrastructure Support
- Assist with the installation, configuration, maintenance, and troubleshooting of Windows-based systems and related IT equipment.
- Support routine system updates, software installations, and basic security maintenance.
- Troubleshoot hardware, software, and connectivity issues, escalating complex problems as needed.
- Maintain accurate technical documentation and collaborate with IT teams to ensure efficient system operations.
Telecommunications & Network Support
- Provide technical support for telecommunications, audiovisual, and video teleconferencing (VTC) equipment.
- Install, maintain, and troubleshoot voice/data cabling, network connectivity, and related devices.
- Ensure proper cable management and maintenance of network equipment in accordance with industry standards and safety procedures.
Incident Management & Reporting
- Document all service requests, incidents, troubleshooting activities, and resolutions within the DHA ticketing system.
- Monitor assigned tickets and ensure timely resolution in accordance with established service-level agreements (SLAs).
- Coordinate with other technical support teams to resolve escalated incidents.
- Communicate scheduled maintenance activities, service interruptions, and unexpected network outages to affected users.
- Maintain accurate technical records and support preparation of the Monthly Progress Report (MPR).
Experience/ Qualifications, Education, and Certification Requirements:
Required Experience:
- Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency.
- Experience providing IT service desk, desktop support, technical support, or related IT services.
- Hands-on experience troubleshooting Windows operating systems, computer hardware, software applications, and peripheral devices.
- Working knowledge of Active Directory, including user account administration, permissions, and group management.
- Familiarity with IT ticketing systems, incident management, and technical escalation procedures.
- Understanding of basic networking concepts, including TCP/IP, LAN/WAN connectivity, and wireless networking.
- Familiarity with software installation, operating system updates, and routine system maintenance.
- Ability to diagnose technical problems, document solutions, and communicate effectively with end users.
- Strong organizational, customer service, and problem-solving skills.
Preferred Experience:
- Experience supporting Windows systems, Active Directory, and enterprise IT environments.
- Familiarity with endpoint management tools, including Microsoft Endpoint Configuration Manager (MECM).
- Basic understanding of system maintenance, data backups, and IT security best practices.
- Familiarity with ServiceNow or similar ticketing systems.
- Previous experience supporting DoD, DHA, Military Health System (MHS), or other federal government IT environments.
Education:
- Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training. Two (2) additional years of experience may be accepted in lieu of a degree or military experience.
Certifications – You must already hold one in order to be considered.
- Commercial baseline certifications applicable to this role may include:
- CompTIA A+
- CompTIA Security+
Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus.
Security Clearance Requirements:
- Active Secret Clearance
Salary:
- $26.97 /hour + $5.09/hour Health & Welfare (H&W)
Medical insurance options, PTO, and 401(k) available. This position is subject to applicable Service Contract Act (SCA) wage and Health & Welfare requirements.
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: IT Service Desk Specialist – Level I
Location: Joint Base Charleston, S.C. (on-site)
Supporting: The Defense Health Agency (DHA) **Secret Security Clearance**
Overview
CompTech Computer Technologies is seeking a technically proficient IT Service Desk Specialist – Level I to provide hands-on technical support, desktop administration, and IT infrastructure assistance in support of the Defense Health Agency (DHA).
The ideal candidate will have hands-on IT service desk experience troubleshooting Windows computers, hardware, software, and network connectivity issues. Candidates should be comfortable managing user accounts in Active Directory, installing and configuring software, supporting endpoint devices, and performing routine system maintenance. Familiarity with Windows Server environments and basic infrastructure support is preferred.
Work Scope
IT Service Desk & Technical Support
- Serve as a primary point of contact for end users, providing technical assistance via telephone, in person, and remote support.
- Diagnose, troubleshoot, and resolve hardware, software, operating system, and peripheral issues.
- Monitor, prioritize, document, and resolve incidents and service requests using the DHA-designated ticketing system.
- Provide deskside and remote technical support for Windows workstations, applications, network connectivity, and peripheral devices.
- Install, configure, upgrade, and maintain authorized computer hardware and software.
- Perform system setup, equipment staging, deployment, testing, and documentation.
- Troubleshoot basic LAN, WAN, and wireless connectivity issues.
- Escalate complex technical problems to appropriate support teams while maintaining accurate ticket documentation.
- Communicate technical information clearly and professionally to end users.
Systems Administration & Infrastructure Support
- Assist with the installation, configuration, maintenance, and troubleshooting of Windows-based systems and related IT equipment.
- Support routine system updates, software installations, and basic security maintenance.
- Troubleshoot hardware, software, and connectivity issues, escalating complex problems as needed.
- Maintain accurate technical documentation and collaborate with IT teams to ensure efficient system operations.
Telecommunications & Network Support
- Provide technical support for telecommunications, audiovisual, and video teleconferencing (VTC) equipment.
- Install, maintain, and troubleshoot voice/data cabling, network connectivity, and related devices.
- Ensure proper cable management and maintenance of network equipment in accordance with industry standards and safety procedures.
Incident Management & Reporting
- Document all service requests, incidents, troubleshooting activities, and resolutions within the DHA ticketing system.
- Monitor assigned tickets and ensure timely resolution in accordance with established service-level agreements (SLAs).
- Coordinate with other technical support teams to resolve escalated incidents.
- Communicate scheduled maintenance activities, service interruptions, and unexpected network outages to affected users.
- Maintain accurate technical records and support preparation of the Monthly Progress Report (MPR).
Experience/ Qualifications, Education, and Certification Requirements:
Required Experience:
- Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency.
- Experience providing IT service desk, desktop support, technical support, or related IT services.
- Hands-on experience troubleshooting Windows operating systems, computer hardware, software applications, and peripheral devices.
- Working knowledge of Active Directory, including user account administration, permissions, and group management.
- Familiarity with IT ticketing systems, incident management, and technical escalation procedures.
- Understanding of basic networking concepts, including TCP/IP, LAN/WAN connectivity, and wireless networking.
- Familiarity with software installation, operating system updates, and routine system maintenance.
- Ability to diagnose technical problems, document solutions, and communicate effectively with end users.
- Strong organizational, customer service, and problem-solving skills.
Preferred Experience:
- Experience supporting Windows systems, Active Directory, and enterprise IT environments.
- Familiarity with endpoint management tools, including Microsoft Endpoint Configuration Manager (MECM).
- Basic understanding of system maintenance, data backups, and IT security best practices.
- Familiarity with ServiceNow or similar ticketing systems.
- Previous experience supporting DoD, DHA, Military Health System (MHS), or other federal government IT environments.
Education:
- Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training. Two (2) additional years of experience may be accepted in lieu of a degree or military experience.
Certifications – You must already hold one in order to be considered.
- Commercial baseline certifications applicable to this role may include:
- CompTIA A+
- CompTIA Security+
Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus.
Security Clearance Requirements:
- Active Secret Clearance
Salary:
- $26.97 /hour + $5.09/hour Health & Welfare (H&W)
Medical insurance options, PTO, and 401(k) available. This position is subject to applicable Service Contract Act (SCA) wage and Health & Welfare requirements.
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.
See All 377+ IT Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Service Manager JobsIT Service Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
- Energy
- Education
- Medical Devices
What Employers Look For
The qualifications that appear most often in IT service manager jobs.
- ITIL 4 Foundation certification or higher is required or strongly preferred
- Three or more years managing a service desk or IT support team
- Experience with enterprise ITSM platforms such as ServiceNow or Jira Service Management
- Demonstrated ownership of SLA targets, incident management, and change control processes
- Bachelor's degree in information technology, computer science, or a related field
- Strong communication skills for reporting to business stakeholders and senior leadership
Tips for Your IT Service Manager Job Search
Quantify ITSM outcomes on your resume
Hiring managers want numbers, not duties. Replace phrases like 'managed service desk' with metrics: ticket resolution rates, mean time to restore, SLA compliance percentages, and team size. Concrete figures from your ITSM platform reports make your resume stand out in applicant tracking systems.
Align your certifications to the job description
Some postings require ITIL 4 Foundation, others prioritize COBIT or HDI certifications. Read each job description before applying and lead with the certification they name first. Listing every credential in a generic order signals you haven't read the role.
Apply early to roles that fit
Migrate Mate lists it service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by ITSM tool stack
Many it service manager roles are built around a specific platform like ServiceNow, Jira Service Management, or BMC Remedy. Search for openings that name tools you've administered at an enterprise level, since hands-on configuration experience often outweighs general management background in technical screenings.
Prepare a change management story for interviews
Interviewers for it service manager roles almost always ask how you've handled a failed change or a major incident. Prepare a specific example using the STAR format that shows your post-incident review process, stakeholder communication, and what you adjusted in the change management workflow afterward.
Negotiate scope before negotiating anything else
Before discussing compensation, clarify whether the role owns problem management, change management, and vendor contracts, or just service desk operations. Scope determines workload and career trajectory, and misaligned expectations after you start are harder to fix than a compensation gap.
IT Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it service managers?
The companies hiring the most it service managers right now include GovCIO, AstraZeneca, and Risen Bits, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions consistently post the highest volume of these roles.
How many it service manager jobs are remote?
About 40% of it service manager openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common in regulated industries like government and healthcare. Sub-areas such as ITSM process consulting, vendor management, and reporting-focused positions tend to have the highest share of remote or hybrid arrangements.
How do you become an it service manager?
Start by building hands-on experience in a service desk or IT support role, then earn your ITIL 4 Foundation certification to demonstrate process knowledge. Move into a team lead or senior analyst position where you own SLA reporting and incident coordination. From there, a track into management becomes straightforward when you can show measurable operational improvements and experience with ITSM platforms at scale.
How do you get hired as an it service manager with little experience?
Focus on roles titled service desk lead, ITSM analyst, or IT support supervisor, which are common stepping stones before a full manager title. Earning an ITIL 4 Foundation certification signals process knowledge even without years of management experience. Highlight any ownership of ticket queues, on-call scheduling, or vendor communication in your current role, since those responsibilities directly overlap with what it service managers handle.
What does the it service manager interview process look like?
Most it service manager interviews run three to four stages. A recruiter screen assesses background and baseline ITSM knowledge, followed by a hiring manager conversation focused on incident and change management experience. A panel interview with IT leadership and sometimes business stakeholders tests your communication and prioritization judgment. Some employers add a practical exercise asking you to review a sample SLA report or walk through how you'd handle a P1 incident.
Where can I find and apply to it service manager jobs?
You can find and apply to it service manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry, or preferred ITSM platform, then apply directly to each listing that fits your background.
See All 377+ IT Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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