Senior Level System Support Technician Jobs
Senior level system support technician jobs put experienced professionals in charge of infrastructure stability, complex escalations, and the technical direction of support operations. Openings are concentrated in Consulting & Professional Services, Construction & Real Estate, and Technology & Software, with 10% remote or hybrid availability, and employers like Arcadis, NVIDIA, and Apple hiring at this level now.
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Job Title: Certified Senior System Architect (CSSA)
Employment Type: Full-Time
Location: Tysons Corner, VA (Hybrid)
About Sky Solutions
Sky Solutions is a trusted partner in delivering technology-driven solutions for federal agencies. We specialize in enterprise IT modernization, digital transformation, application development, and innovative technology solutions that help government organizations achieve their mission objectives. We are seeking an experienced Certified Senior System Architect (CSSA) to support a large-scale IRS Enterprise Case Management modernization initiative. The ideal candidate will have strong hands-on experience designing, developing, and implementing enterprise applications using the Pega platform, with expertise in case management, workflow automation, integrations, and application architecture.
Key Responsibilities
- Design, develop, and implement scalable enterprise applications using the Pega platform.
- Translate business requirements and functional specifications into technical designs and Pega application solutions.
- Develop and configure Pega case management workflows, business rules, decision strategies, user interfaces, and reusable components.
- Implement Pega application architecture following enterprise design standards and best practices.
- Develop integrations with external systems using REST, SOAP APIs, web services, and other integration technologies.
- Configure and optimize Pega data pages, data objects, activities, flows, and rules.
- Ensure application performance, scalability, maintainability, and security.
- Collaborate with Lead System Architects, Software Architects, Business Analysts, Product Owners, and development teams.
- Participate in architecture reviews, technical design discussions, code reviews, and solution walkthroughs.
- Identify and resolve complex technical issues, performance bottlenecks, and application defects.
- Support application deployment, CI/CD pipelines, environment management, and production releases.
- Ensure adherence to Pega development standards, enterprise architecture guidelines, and federal security requirements.
- Mentor Pega developers and provide technical guidance to junior team members.
- Communicate technical designs, implementation approaches, and recommendations clearly to both technical and non-technical stakeholders.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 7+ years of experience in software development, with at least 5 years of hands-on Pega platform experience.
- Active Pega Certified Senior System Architect (CSSA) certification.
- Strong experience designing and developing enterprise applications using Pega Platform / Pega Infinity.
- Hands-on experience with Pega case management, workflows, business rules, decisioning, and application configuration.
- Strong understanding of Pega architecture, application design, rule resolution, inheritance, and reusable components.
- Experience developing and integrating REST APIs, SOAP services, and enterprise applications.
- Strong knowledge of SQL, relational databases, data modeling, and application integration.
- Experience with application debugging, performance tuning, troubleshooting, and production support.
- Understanding of Agile development methodologies, CI/CD, and DevOps practices.
- Excellent analytical, problem-solving, collaboration, and communication skills.
- Ability to explain technical solutions and implementation approaches to technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting large-scale enterprise case management or business process automation implementations.
- Experience working on federal government IT modernization programs, preferably IRS or other federal agencies.
- Experience with Pega cloud environments and enterprise application integrations.
- Familiarity with AWS or Azure cloud environments.
- Knowledge of federal security and compliance requirements, including FISMA, NIST, and FedRAMP.
- Experience with automated testing, application deployment, and DevSecOps practices.
- Pega Lead System Architect (LSA) certification is an added advantage.
What We're Looking For
We are looking for a hands-on Pega technical professional who can independently design and implement complex application solutions while providing technical guidance to development teams. The ideal candidate should have strong Pega architecture and implementation expertise, the ability to solve complex technical challenges, and excellent communication skills to collaborate effectively with architects, program leadership, business stakeholders, and engineering teams.
Job Title: Certified Senior System Architect (CSSA)
Employment Type: Full-Time
Location: Tysons Corner, VA (Hybrid)
About Sky Solutions
Sky Solutions is a trusted partner in delivering technology-driven solutions for federal agencies. We specialize in enterprise IT modernization, digital transformation, application development, and innovative technology solutions that help government organizations achieve their mission objectives. We are seeking an experienced Certified Senior System Architect (CSSA) to support a large-scale IRS Enterprise Case Management modernization initiative. The ideal candidate will have strong hands-on experience designing, developing, and implementing enterprise applications using the Pega platform, with expertise in case management, workflow automation, integrations, and application architecture.
Key Responsibilities
- Design, develop, and implement scalable enterprise applications using the Pega platform.
- Translate business requirements and functional specifications into technical designs and Pega application solutions.
- Develop and configure Pega case management workflows, business rules, decision strategies, user interfaces, and reusable components.
- Implement Pega application architecture following enterprise design standards and best practices.
- Develop integrations with external systems using REST, SOAP APIs, web services, and other integration technologies.
- Configure and optimize Pega data pages, data objects, activities, flows, and rules.
- Ensure application performance, scalability, maintainability, and security.
- Collaborate with Lead System Architects, Software Architects, Business Analysts, Product Owners, and development teams.
- Participate in architecture reviews, technical design discussions, code reviews, and solution walkthroughs.
- Identify and resolve complex technical issues, performance bottlenecks, and application defects.
- Support application deployment, CI/CD pipelines, environment management, and production releases.
- Ensure adherence to Pega development standards, enterprise architecture guidelines, and federal security requirements.
- Mentor Pega developers and provide technical guidance to junior team members.
- Communicate technical designs, implementation approaches, and recommendations clearly to both technical and non-technical stakeholders.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 7+ years of experience in software development, with at least 5 years of hands-on Pega platform experience.
- Active Pega Certified Senior System Architect (CSSA) certification.
- Strong experience designing and developing enterprise applications using Pega Platform / Pega Infinity.
- Hands-on experience with Pega case management, workflows, business rules, decisioning, and application configuration.
- Strong understanding of Pega architecture, application design, rule resolution, inheritance, and reusable components.
- Experience developing and integrating REST APIs, SOAP services, and enterprise applications.
- Strong knowledge of SQL, relational databases, data modeling, and application integration.
- Experience with application debugging, performance tuning, troubleshooting, and production support.
- Understanding of Agile development methodologies, CI/CD, and DevOps practices.
- Excellent analytical, problem-solving, collaboration, and communication skills.
- Ability to explain technical solutions and implementation approaches to technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting large-scale enterprise case management or business process automation implementations.
- Experience working on federal government IT modernization programs, preferably IRS or other federal agencies.
- Experience with Pega cloud environments and enterprise application integrations.
- Familiarity with AWS or Azure cloud environments.
- Knowledge of federal security and compliance requirements, including FISMA, NIST, and FedRAMP.
- Experience with automated testing, application deployment, and DevSecOps practices.
- Pega Lead System Architect (LSA) certification is an added advantage.
What We're Looking For
We are looking for a hands-on Pega technical professional who can independently design and implement complex application solutions while providing technical guidance to development teams. The ideal candidate should have strong Pega architecture and implementation expertise, the ability to solve complex technical challenges, and excellent communication skills to collaborate effectively with architects, program leadership, business stakeholders, and engineering teams.
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Find JobsSenior Level System Support Technician Job Market
Who's Hiring
- Arcadis59
- NVIDIA12
- Apple5
- Amazon4
- TE Connectivity4
Top Industries Hiring
- Consulting & Professional Services71
- Construction & Real Estate60
- Technology & Software54
- Electronics & Hardware29
- Manufacturing7
Senior Level System Support Technician Jobs: Frequently Asked Questions
How do I get a senior level system support technician job?
Employers hiring at the senior level expect candidates who can own complex troubleshooting end-to-end, lead incident response without supervision, and mentor junior technicians. Demonstrating experience with enterprise environments, advanced diagnostics, and cross-functional collaboration gives candidates a clear edge. Certifications in systems administration, network infrastructure, or cloud platforms strengthen an application, but documented ownership of high-impact projects matters most at this stage.
Which companies hire senior level system support technicians?
Companies hiring senior level system support technicians right now include Arcadis, NVIDIA, and Apple, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, managed service providers, healthcare systems, and government contractors that rely on stable, complex infrastructure and need experienced technicians to lead support operations.
Are there remote senior level system support technician jobs?
Yes, though availability varies by employer and infrastructure type. About 10% of senior level system support technician openings are remote or hybrid as of November 2026, with fully remote roles more common in organizations that have invested heavily in cloud-based environments. On-site and hybrid roles remain prevalent where hands-on hardware access, secure facilities, or in-person team leadership is required.
What makes a system support technician role senior level?
Senior level roles are defined by scope, ownership, and leadership. Where mid-level technicians resolve assigned tickets, senior technicians own the reliability of entire systems, design escalation workflows, and lead root-cause analysis on critical incidents. They mentor junior staff, contribute to infrastructure planning, and are expected to make independent technical decisions with minimal oversight. The role shifts from execution to accountability.
Which industries hire the most senior level system support technicians?
Senior level system support technician roles concentrate in Consulting & Professional Services, Construction & Real Estate, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate large, complex IT environments where system reliability is business-critical and experienced technicians are needed to lead support functions rather than simply staff them.