Senior Level Technical Customer Service Representative Jobs

INTRODUCTION

Schneider Electric is seeking a dynamic and experienced Technical Lead to join our growing cross-business unit execution team. This role will reside in the NAM Power Systems Execution Team and can be based out of one of Schneider Electric’s design hubs, including Boston, MA; Nashville, TN; Dallas, TX; or Raleigh, NC.

The Technical Lead is accountable for the development and implementation of the overall technical solution during the execution phase of a Project, Program, or Portfolio. Their scope includes the breadth of the SE portfolio regardless of BU or geography. While primarily an execution role, the Technical Lead supports Sales, Solution Architects, Proposals, and Tendering during the sales phase of an opportunity.

Technical Lead responsibilities:

• Successful execution of the technical scope at a systems level across the entire SE offer
• Serve as a common conduit between the customer and internal technical teams for systems level technical topics across all projects
• Supervision and monitoring of activities in accordance with the contract, statutory requirements, and applicable technical standards; ensuring a consistent standard from all technical groups
• Ensuring the quality of the technical deliverables
• Lead technical initiatives, such as value engineering
• Ensuring design changes are captured by the change control process
• Support technical coordination between internal technical teams that may include multiple BUs and geographies

What do you get to do in this position?

• Become primary technical resource from Project Manager on assigned projects.
• Take ownership for validating the project's technical scope of work.
• Monitor and manage project execution activities within the established scope, schedule, and budget.
• Identify critical technical and/or project issues, schedule or financial risks identify.
• Determine corrective actions and follow through to resolution.
• Maintain active tracking of project issues and risks.
• Utilize defined document management practices.
• Identify critical technical and/or project issues, identify corrective actions and follow through to resolution.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in electrical engineering or a related engineering / technical field. Advanced engineering degree preferred.
• 10+ years of demonstrated success in Engineering / Technical Leadership within Large and Complex Projects, involving multiple business units, spanning multiple years.

Certifications and Skills

• Ability to interpret plans and specifications
• Ability to communicate complex technical solutions with customers and internal teams
• Fluent with Microsoft Office programs, including Teams, Word, PowerPoint, and Excel.

Soft Skills and Leadership

• Strong leadership skills, including team building, empowering and delegating authority, and building rapport and consensus.
• Excellent written and verbal communication skills, with a focus on customer service and team success.
• Exceptional time management and organizational skills, capable of handling a high volume of complex matters.
• Strong analytical skills and ability to engage effectively with stakeholders.

Travel:

• Ability to travel up to 20% of the time. Normal work schedule is Monday to Friday but may vary based on project requirements. Special project circumstances may require additional or modified working days and/or hours.

Personal Attributes:

• Ability to work independently and remain focused in a dynamic and fast-paced environment. Track record of delivering results.
• Exceptional attention to detail.
• Demonstrated ability to coordinate cross-functional teams toward task completion.
• Self-motivated with strong organizational skills.
• Strong problem-solving skills.
• Excellent interpersonal team skills for teamwork, respect, courtesy, tact, and discretion.
• Must be flexible and able to alternate between multiple projects as workload dictates.

Bring your electrical systems expertise to a role where your technical leadership truly counts — apply today!

COMPENSATION

• Salary Range: USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

BENEFITS

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.