Senior Level Customer Service Executive Jobs
Senior level customer service executive jobs place experienced professionals in charge of service strategy, team leadership, and the operational outcomes that define customer experience at scale. Openings are concentrated in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, with a mix of on-site, remote, and hybrid settings, and employers like JPMorganChase, Jobot, and Stripe hiring at this level now.
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Showing 5 of 764+ Senior Level Customer Service Executive jobs
Job Title: Account Executive, Retail (Boston)
City: Boston
State/Province: Massachusetts
Posting Start Date: 11/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role:
Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.
DO:
- At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations.
- Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers.
- Ability to present and interact at all levels, and have consultative sales capability.
- Ability to work and collaborate across other teams in various service lines and anchor together for the account.
- Exposure to delivery, sales or pre-sales roles will be required.
- Should have managed a multi-million USD account, across various geos.
- Strong Account Management - building and managing client relationships at all levels.
- Carry targets on revenue, bookings and OM.
- Get involved in resolving any people management issue within Wipro teams.
- Generating leads by interacting with the customers in various lines of business to expand our footprint.
- Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs).
- Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments.
- Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth.
The expected compensation for this role ranges from $200,000.00 to $280,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Title: Account Executive, Retail (Boston)
City: Boston
State/Province: Massachusetts
Posting Start Date: 11/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role:
Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.
DO:
- At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations.
- Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers.
- Ability to present and interact at all levels, and have consultative sales capability.
- Ability to work and collaborate across other teams in various service lines and anchor together for the account.
- Exposure to delivery, sales or pre-sales roles will be required.
- Should have managed a multi-million USD account, across various geos.
- Strong Account Management - building and managing client relationships at all levels.
- Carry targets on revenue, bookings and OM.
- Get involved in resolving any people management issue within Wipro teams.
- Generating leads by interacting with the customers in various lines of business to expand our footprint.
- Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs).
- Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments.
- Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth.
The expected compensation for this role ranges from $200,000.00 to $280,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Find JobsSenior Level Customer Service Executive Job Market
Who's Hiring
- JPMorganChase48
- Jobot22
- Stripe18
- VAST Data16
- Salesforce16
Top Industries Hiring
- Technology & Software270
- Banking & Financial Services68
- Consulting & Professional Services62
- Construction & Real Estate61
- Insurance43
Senior Level Customer Service Executive Jobs: Frequently Asked Questions
How do I get a senior level customer service executive job?
Employers at this level look for demonstrated ownership of customer service functions, not just participation in them. Highlight your experience leading teams, designing service frameworks, and driving measurable improvements in satisfaction or retention. A history of cross-functional collaboration, budget oversight, and mentoring junior staff signals readiness for a senior role far more effectively than tenure alone.
Which companies hire senior level customer service executives?
Companies hiring senior level customer service executives right now include JPMorganChase, Jobot, and Stripe, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate in mid-to-large organizations where customer experience is a strategic priority and leadership depth in service functions is a competitive advantage.
Are there remote senior level customer service executive jobs?
Yes, though availability varies by industry and company size. About 43% of senior level customer service executive openings are remote or hybrid as of November 2026, reflecting broader workplace flexibility trends. Fully on-site roles remain common in sectors where direct team oversight or facility-based operations are central to the customer service function.
What makes a customer service executive role senior level?
Senior level roles carry accountability for outcomes beyond individual performance. That means setting service standards, managing team leads or entire departments, owning escalation frameworks, and contributing to business strategy. The distinction from mid level is scope: senior professionals shape how the function operates, mentor others within it, and are expected to drive results with limited direction from above.
Which industries hire the most senior level customer service executives?
Senior Level customer service executive roles concentrate in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to manage high customer volume, complex service expectations, or regulated client relationships, all of which create sustained demand for experienced leadership within customer service functions.