Senior Level Service Support Representative Jobs
Senior level service support representative jobs put experienced professionals in charge of service operations, owning complex escalations, shaping team workflows, and driving the quality standards others follow. Openings are spread across on-site, remote, and hybrid settings in Technology & Software, Banking & Financial Services, and Manufacturing, with employers like Meta, The Depository Trust & Clearing Corporation (DTCC), and KLA hiring at this level now.
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INTRODUCTION
We are hiring a Director of Operations Support in Region 4. This position will support our General Tool business line. This position will report to the Regional Vice President. We are targeting the selected candidate to be based out of one of the below markets. Applications without multi-location leadership responsibility will not be considered.
- Atlanta, GA
- Nashville, TN
- Birmingham, AL
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Director of Operations Support.
POSITION OBJECTIVE:
Focus on the strategic & tactical decisions that will drive company growth. Responsible for developing and implementing unique operating concepts and the profitable operations of the Region. Work closely with Region Staff to ensure fleet utilization, inventory maintenance, acquisition integration, implementation of policies, procedures, and safety guidelines.
POSITION RESPONSIBILITIES:
- Establish goals for the region that will continually drive company growth.
- Work with the Regional VP and District Managers on their interpretation of market landscape for strategic planning purposes.
- Identify, research and evaluate acquisition opportunities.
- Achieve and maintain buy-in with newly acquired businesses to provide a smooth transition into Sunbelt Rentals.
- Ensure appropriate alignment of the newly acquired business with Sunbelt’s core values and mission.
- Facilitate relationships between newly acquired business and Sunbelt Rentals through effective communication.
- Participate in acquisition due diligence.
- Work closely with Regional Vice President and Fleet Department personnel in identifying and evaluating disposal of equipment.
- Maintain the standardization of used equipment pricing based on parameters set forth by Sunbelt.
- Review company documentation on a continual basis in regard to fleet transactions.
- Develop, direct and monitor short-term and long-term plans consistent with overall profit and growth objectives of the region.
- Develop and direct the implementation of the operating plan.
- Maintain a positive financial posture for the region and monitor expense activity.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Must have a minimum of 6 years’ experience in corporate or multi-unit retail or rental environment.
- Must have proven track record of P/L accountability.
- Experience managing the integration of acquisitions.
- Advanced knowledge of the construction industry preferred.
- Organizational, leadership, communication and analytical skills are necessities.
- Must be computer literate.
- Must be able to travel frequently.
- Lift up to 10 pounds, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time.
OTHER REQUIREMENTS:
- Strong interpersonal skills with demonstrated success developing relationships.
- Excellent written and verbal communicator with strong presentation skills.
- Strong business and technical acumen, good analytical skills.
- Good project management skills with proven ability to manage multiple tasks and priorities.
- Computer literate with working knowledge of MS Office, spreadsheets and database applications.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
INTRODUCTION
We are hiring a Director of Operations Support in Region 4. This position will support our General Tool business line. This position will report to the Regional Vice President. We are targeting the selected candidate to be based out of one of the below markets. Applications without multi-location leadership responsibility will not be considered.
- Atlanta, GA
- Nashville, TN
- Birmingham, AL
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Director of Operations Support.
POSITION OBJECTIVE:
Focus on the strategic & tactical decisions that will drive company growth. Responsible for developing and implementing unique operating concepts and the profitable operations of the Region. Work closely with Region Staff to ensure fleet utilization, inventory maintenance, acquisition integration, implementation of policies, procedures, and safety guidelines.
POSITION RESPONSIBILITIES:
- Establish goals for the region that will continually drive company growth.
- Work with the Regional VP and District Managers on their interpretation of market landscape for strategic planning purposes.
- Identify, research and evaluate acquisition opportunities.
- Achieve and maintain buy-in with newly acquired businesses to provide a smooth transition into Sunbelt Rentals.
- Ensure appropriate alignment of the newly acquired business with Sunbelt’s core values and mission.
- Facilitate relationships between newly acquired business and Sunbelt Rentals through effective communication.
- Participate in acquisition due diligence.
- Work closely with Regional Vice President and Fleet Department personnel in identifying and evaluating disposal of equipment.
- Maintain the standardization of used equipment pricing based on parameters set forth by Sunbelt.
- Review company documentation on a continual basis in regard to fleet transactions.
- Develop, direct and monitor short-term and long-term plans consistent with overall profit and growth objectives of the region.
- Develop and direct the implementation of the operating plan.
- Maintain a positive financial posture for the region and monitor expense activity.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Must have a minimum of 6 years’ experience in corporate or multi-unit retail or rental environment.
- Must have proven track record of P/L accountability.
- Experience managing the integration of acquisitions.
- Advanced knowledge of the construction industry preferred.
- Organizational, leadership, communication and analytical skills are necessities.
- Must be computer literate.
- Must be able to travel frequently.
- Lift up to 10 pounds, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time.
OTHER REQUIREMENTS:
- Strong interpersonal skills with demonstrated success developing relationships.
- Excellent written and verbal communicator with strong presentation skills.
- Strong business and technical acumen, good analytical skills.
- Good project management skills with proven ability to manage multiple tasks and priorities.
- Computer literate with working knowledge of MS Office, spreadsheets and database applications.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
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Who's Hiring
Top Industries Hiring
- Technology & Software40
- Banking & Financial Services11
- Manufacturing8
- Electronics & Hardware8
- Investment & Asset Management7
Senior Level Service Support Representative Jobs: Frequently Asked Questions
How do I get a senior level service support representative job?
Employers at this level look for candidates who can demonstrate ownership of service outcomes, not just task completion. Highlight experience leading escalations, mentoring junior staff, and improving processes that reduced resolution times or boosted customer satisfaction scores. A history of cross-functional collaboration and the ability to coach others on complex systems will give you a clear edge over candidates with similar tenure.
Which companies hire senior level service support representatives?
Companies hiring senior level service support representatives right now include Meta, The Depository Trust & Clearing Corporation (DTCC), and KLA, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate among mid-size to large organizations that rely on structured support operations to retain customers and maintain service agreements.
Are there remote senior level service support representative jobs?
Yes, though availability varies by employer and industry. About 43% of senior level service support representative openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed support teams. Senior roles that involve mentoring junior staff or coordinating with operations leaders are more likely to include some on-site component.
What makes a service support representative role senior level?
Senior level roles go well beyond handling tickets or customer contacts. They involve owning resolution strategies for complex or escalated issues, setting standards that the broader team follows, and coaching less experienced representatives. Senior professionals are also expected to identify systemic service gaps, contribute to process improvements, and work directly with internal stakeholders to align support operations with business goals.
Which industries hire the most senior level service support representatives?
Senior Level service support representative roles concentrate in Technology & Software, Banking & Financial Services, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large customer or client bases that require structured, experienced support leadership to maintain satisfaction and service consistency at scale.