Senior Level Customer Support Agent Jobs
Senior level customer support agent jobs place experienced professionals in charge of escalation strategy, quality frameworks, and the teams or workflows that deliver consistent customer outcomes. 57% of openings are remote or hybrid, with hiring concentrated in Insurance, Technology & Software, and Energy and employers like State Farm, GEICO, and Apple hiring at this level now.
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Showing 5 of 39+ Senior Level Customer Support Agent jobs
Job Posting End Date
11-21-2026Please note the job posting will close on the day before the posting end date.
Job Summary
The role is responsible for managing a portfolio of projects within a matrix team environment related to the acquisition of land, land rights, licenses, leases, permits and other documents necessary for the construction, operation and maintenance of electric transmission and/or distribution lines; provide leadership, direction, training, coordination, and effective communication to initiate , plan, execute, monitor and control, and close projects in a safe, efficient, economical, risk-balanced approach to achieve short and long range goals and to obtain maximum customer satisfaction. Develop relationships and effectively communicate with all stakeholders including internal customers, external customers, team members, legal, suppliers, and industry peers.Job Description
What You'll Do:
Staff
- Manage, develop, review and coordinate right-of-way project plan, schedule, budget, tools, and staff related to portfolio of right-of-way projects.
- Ensure corporate auditing requirements around estimating practices, escrow adherence and other cost expenditures are being followed.
- Act as an expert witness, assist and confer with legal counsel, asset management and project managers in the selection of witnesses and commissioners in connection with condemnation and/or other court actions involving electric transmission and/or distribution facilities, together with lawsuits which may result from the construction, operation, maintenance or removal of electric transmission and/or distribution facilities.
- Approve vouchers for payments of expenses incurred in the acquisition of land and land rights involving electric transmission and/or distribution facilities such as but not limited to contractual obligations for the purchase of options, easements damage claims settlement, attorney fees, outside appraisal services and supplier invoices.
- Review periodic status and cost of managed right-of-way projects. Also, track the project quality, timeliness and performance against annual work plans.
- Monitor the closeout process and review lessons learned for right-of-way projects and recommend process improvements as appropriate.
Staff Senior
- Serve as the senior technical lead for right of way (ROW) Activities.
- Serve as the Project Lead for complex and special projects, including Joint Ventures and EHV lines.
- Manage, develop, review, and coordinate ROW project plans, schedules, budgets, and tools across multiple projects or programs.
- Maintain knowledge in real estate values and accepted real estate appraisal practices; advise and assist the TROW Manager in establishing a range of fair market values to be used in the acquisition of land and land rights.
- Ensure compliance with TROW estimating guidelines and practices.
What We're Looking For:
Transmission Right of Way Agent Staff SG9
Education:
- Bachelor’s or associate degree and eight (8) years of related experience;
- Or High School equivalent and ten (10) years of related experience
Experience:
- Depending on education and years of related experience in business, management, real estate, electric transmission
- And/or distribution right-of-way or real estate activities and/or possess a professional certificate (i.e., IR/WA, SR/WA, PMP, etc).
- Prior experience in a leadership position and/or project management a plus.
Licenses/Certifications:
- Professional licenses and memberships encouraged.
Transmission Right of Way Staff Senior SG10
Education:
- Associate degree in an applicable field is required plus nine (9) years of related experience;
- OR, bachelor's degree in an applicable field is preferred with seven (7) years of related experience.
Experience:
- Depending on education and a minimum of seven (7) years of related experience in business, management, real estate, electric transmission and/or distribution right-of-way or real estate activities and/or possess a professional certificate (i.e., IR/WA, SR/WA, PMP, etc).
License/Certification:
- Professional licenses and memberships is desired.
In addition:
- Attend trials throughout Indiana/Michigan Counties and testify on behalf of AEP Transmission.
- Demonstrate clear, direct, concise, and professional communication, including effective listening, with all stakeholders, including team members, sponsors, and senior leadership.
- Strong written, organizational, presentation, oral communication, and time management skills, including the ability to present complex right of way issues to senior leadership. Ability to manage a portfolio of projects is critical. Extensive knowledge of right of way for electric transmission lines and substations required. Demonstrated leadership skills, including mentoring and providing guidance to staff.
- Demonstrate the ability to organize project activities, delegate tasks, set clear expectations, manage deliverables, and provide constructive feedback.
- Travel is required within the AEP Transmission service territory, with occasional travel outside the territory for special projects.
- Travel is expected to be less than 25%.
- On rare occasions, extended hours and overnight travel may be required. The position involves fieldwork requiring adherence to safety procedures and the ability to walk or hike up to one to three miles as needed.
- Must possess a valid driver’s license, be eligible to rent a vehicle, and be able to drive up to 3–6 hours for site visits, landowner meetings, open houses, and stakeholder meetings.
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
American Electric Power (On-Site)
#LI-Onsite
#AEPCareers
#transmission
#rightofway
Compensation Data
Compensation Grade:
SP20-009Compensation Range:
$116,255.00 - $177,503.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Job Posting End Date
11-21-2026Please note the job posting will close on the day before the posting end date.
Job Summary
The role is responsible for managing a portfolio of projects within a matrix team environment related to the acquisition of land, land rights, licenses, leases, permits and other documents necessary for the construction, operation and maintenance of electric transmission and/or distribution lines; provide leadership, direction, training, coordination, and effective communication to initiate , plan, execute, monitor and control, and close projects in a safe, efficient, economical, risk-balanced approach to achieve short and long range goals and to obtain maximum customer satisfaction. Develop relationships and effectively communicate with all stakeholders including internal customers, external customers, team members, legal, suppliers, and industry peers.Job Description
What You'll Do:
Staff
- Manage, develop, review and coordinate right-of-way project plan, schedule, budget, tools, and staff related to portfolio of right-of-way projects.
- Ensure corporate auditing requirements around estimating practices, escrow adherence and other cost expenditures are being followed.
- Act as an expert witness, assist and confer with legal counsel, asset management and project managers in the selection of witnesses and commissioners in connection with condemnation and/or other court actions involving electric transmission and/or distribution facilities, together with lawsuits which may result from the construction, operation, maintenance or removal of electric transmission and/or distribution facilities.
- Approve vouchers for payments of expenses incurred in the acquisition of land and land rights involving electric transmission and/or distribution facilities such as but not limited to contractual obligations for the purchase of options, easements damage claims settlement, attorney fees, outside appraisal services and supplier invoices.
- Review periodic status and cost of managed right-of-way projects. Also, track the project quality, timeliness and performance against annual work plans.
- Monitor the closeout process and review lessons learned for right-of-way projects and recommend process improvements as appropriate.
Staff Senior
- Serve as the senior technical lead for right of way (ROW) Activities.
- Serve as the Project Lead for complex and special projects, including Joint Ventures and EHV lines.
- Manage, develop, review, and coordinate ROW project plans, schedules, budgets, and tools across multiple projects or programs.
- Maintain knowledge in real estate values and accepted real estate appraisal practices; advise and assist the TROW Manager in establishing a range of fair market values to be used in the acquisition of land and land rights.
- Ensure compliance with TROW estimating guidelines and practices.
What We're Looking For:
Transmission Right of Way Agent Staff SG9
Education:
- Bachelor’s or associate degree and eight (8) years of related experience;
- Or High School equivalent and ten (10) years of related experience
Experience:
- Depending on education and years of related experience in business, management, real estate, electric transmission
- And/or distribution right-of-way or real estate activities and/or possess a professional certificate (i.e., IR/WA, SR/WA, PMP, etc).
- Prior experience in a leadership position and/or project management a plus.
Licenses/Certifications:
- Professional licenses and memberships encouraged.
Transmission Right of Way Staff Senior SG10
Education:
- Associate degree in an applicable field is required plus nine (9) years of related experience;
- OR, bachelor's degree in an applicable field is preferred with seven (7) years of related experience.
Experience:
- Depending on education and a minimum of seven (7) years of related experience in business, management, real estate, electric transmission and/or distribution right-of-way or real estate activities and/or possess a professional certificate (i.e., IR/WA, SR/WA, PMP, etc).
License/Certification:
- Professional licenses and memberships is desired.
In addition:
- Attend trials throughout Indiana/Michigan Counties and testify on behalf of AEP Transmission.
- Demonstrate clear, direct, concise, and professional communication, including effective listening, with all stakeholders, including team members, sponsors, and senior leadership.
- Strong written, organizational, presentation, oral communication, and time management skills, including the ability to present complex right of way issues to senior leadership. Ability to manage a portfolio of projects is critical. Extensive knowledge of right of way for electric transmission lines and substations required. Demonstrated leadership skills, including mentoring and providing guidance to staff.
- Demonstrate the ability to organize project activities, delegate tasks, set clear expectations, manage deliverables, and provide constructive feedback.
- Travel is required within the AEP Transmission service territory, with occasional travel outside the territory for special projects.
- Travel is expected to be less than 25%.
- On rare occasions, extended hours and overnight travel may be required. The position involves fieldwork requiring adherence to safety procedures and the ability to walk or hike up to one to three miles as needed.
- Must possess a valid driver’s license, be eligible to rent a vehicle, and be able to drive up to 3–6 hours for site visits, landowner meetings, open houses, and stakeholder meetings.
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
American Electric Power (On-Site)
#LI-Onsite
#AEPCareers
#transmission
#rightofway
Compensation Data
Compensation Grade:
SP20-009Compensation Range:
$116,255.00 - $177,503.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.See All 39 Senior Level Customer Support Agent Jobs
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Find JobsSenior Level Customer Support Agent Job Market
Who's Hiring
- State Farm21
- GEICO4
- Apple1
- FINRA1
- Harvey1
Top Industries Hiring
- Insurance27
- Technology & Software6
- Energy2
- Media & Entertainment1
- Electronics & Hardware1
Senior Level Customer Support Agent Jobs: Frequently Asked Questions
How do I get a senior level customer support agent job?
Employers at this level want candidates who have owned escalation processes, improved support metrics, or led a team through a system change or product launch. Highlight measurable outcomes like reduced resolution time or improved satisfaction scores. Experience mentoring junior agents, building knowledge bases, or contributing to support tooling decisions signals the ownership and depth these roles require.
Which companies hire senior level customer support agents?
Companies hiring senior level customer support agents right now include State Farm, GEICO, and Apple, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from both large enterprise organizations with complex support operations and growth-stage companies building out their customer experience function.
Are there remote senior level customer support agent jobs?
Yes, remote and hybrid availability is strong at this level. About 57% of senior level customer support agent openings are remote or hybrid as of November 2026, reflecting how many organizations have built distributed support teams. Senior roles often remain eligible for remote work because the experience and self-direction required reduce the need for on-site oversight.
What makes a customer support agent role senior level?
Senior level customer support agent roles go beyond handling individual tickets. They involve owning escalation paths, setting quality standards, mentoring junior agents, and collaborating cross-functionally with product, operations, or engineering teams. Senior agents are expected to identify systemic issues, recommend process improvements, and take accountability for team-level outcomes rather than just their own queue.
Which industries hire the most senior level customer support agents?
Senior level customer support agent roles concentrate in Insurance, Technology & Software, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their products carry high customer complexity, regulatory requirements, or technical depth that demands experienced agents capable of independent judgment and escalation ownership.