Senior Level Customer Care Advisor Jobs

INTRODUCTION

Merative is seeking an experienced Procurement Advisor to manage sourcing, purchasing, contracting, and supplier relationships, primarily for Information Technology, with additional responsibility for Finance, Sales Operations, Marketing, and other corporate spend categories.

This hands-on role spans the full procurement lifecycle—from defining business requirements and selecting suppliers through commercial negotiation, contracting, purchase orders, onboarding, renewals, and termination. You will partner with stakeholders and suppliers to balance cost, commercial value, business needs, risk, compliance, and speed of execution.

ROLE AND RESPONSIBILITIES

• Partner with stakeholders to define requirements, budgets, timelines, implementation needs, evaluation criteria, and sourcing strategies based on spend, complexity, and risk.
• Lead RFIs, RFQs, and RFPs; research suppliers and alternatives; analyze proposals; and develop clear commercial comparisons and recommendations. Document sole-source business justifications when competition is not practical.
• Negotiate pricing, discounts, payment terms, renewal increases, service levels, and other commercial provisions using historical spend, available benchmarks, market conditions, and alternatives.
• Manage technology procurement across software and SaaS, cloud services, hardware and infrastructure, technical support, data and subscriptions, and IT professional services. Evaluate licensing models, consumption forecasts, cloud commitments, and implementation dependencies to optimize usage and contractual commitments.
• Support Finance platforms, subscriptions, consulting, and corporate services; Sales Operations CRM, sales-enablement solutions, data, and services; and Marketing technology, agencies, digital services, research, and content services. Apply consistent procurement standards while addressing each function’s commercial needs.
• Coordinate supplier agreements and required Legal, Privacy, Security, Finance, technical, and business reviews; negotiate procurement-related commercial terms; and track approvals, signatures, and open actions.
• Proactively manage renewals, amendments, extensions, expansions, reductions, and terminations, allowing sufficient time for sourcing, negotiation, and approvals. Assess ongoing supplier value and maintain accurate contract, pricing, and renewal records.
• Review procurement requests for completeness, budget information, approvals, and supporting documentation; resolve gaps with requesters; and support requisitions, purchase orders, and supplier onboarding.
• Partner with Finance and Accounts Payable to resolve purchase order, invoice, payment, and supplier issues. Track requests through completion and maintain accurate records in applicable procurement, contract, and supplier systems, including ServiceNow and Oracle.
• Ensure compliance with company policies and approval requirements; maintain sourcing and supplier-selection documentation; and escalate material commercial, contractual, supplier, compliance, and business-continuity risks.
• Build trusted stakeholder and supplier relationships and provide visibility into sourcing activities, renewals, contracts, purchase orders, risks, and required actions.
• Use procurement and financial data to identify and document savings, cost avoidance, supplier consolidation, and other commercial value. Improve procurement and procure-to-pay processes, reporting, controls, automation, and standardization.

BASIC QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain Management, Procurement, Finance, or a related field with a minimum of 10 years of related professional experience; a master’s degree in a relevant field with a minimum of 7 years; or an equivalent combination of education and relevant professional experience.
• Demonstrated corporate experience in procurement, strategic sourcing, purchasing, vendor management, or supply chain, including competitive sourcing events such as RFQs and RFPs.
• Experience sourcing and negotiating technology-related products and services, particularly SaaS, software, cloud services, IT professional services, or similar categories.
• Strong commercial negotiation and analytical skills, including evaluating supplier proposals, pricing, licensing, subscriptions, and renewals and developing clear comparisons and recommendations.
• Experience with supplier contracts and cross-functional collaboration with Legal, Finance, Security, Privacy, and business stakeholders.
• Understanding of requisitions, purchase orders, supplier onboarding, approvals, and procure-to-pay processes.
• Strong organizational, project-management, and communication skills, with the ability to manage multiple sourcing projects and renewals and work effectively with stakeholders and suppliers.

PREFERRED QUALIFICATIONS

• Deep IT procurement experience across software licensing, SaaS subscriptions, cloud consumption or commitments, hardware, technical support, data, and technology professional services, including related service levels and commercial terms.
• Experience supporting multiple indirect procurement categories, particularly IT, Finance, Sales Operations, and Marketing.
• Experience with enterprise procurement, ERP, or workflow platforms such as Oracle and ServiceNow.
• Experience documenting measurable procurement value, including savings, cost avoidance, and supplier consolidation, and improving or automating procurement and procure-to-pay processes.
• Professional certification such as CPSM, CIPS, or an equivalent procurement or supply management credential.

COMPENSATION

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max:

$126,690.00 - $190,035.00 (USD)

BENEFITS

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.

• Remote first / work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Paid leave benefits
• Health, dental, and vision insurance
• 401k retirement savings plan
• Infertility benefits
• Tuition reimbursement, life insurance, EAP – and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees