Senior Level National Customer Service Manager Jobs
Senior level national customer service manager jobs put experienced professionals in charge of service strategy, enterprise-wide performance standards, and the teams responsible for delivering them. Openings are concentrated in Consulting & Professional Services, Energy, and Manufacturing, with a mix of on-site, remote, and hybrid settings, and employers like Amazon, Connico, and Lam Research hiring at this level now.
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National Consulting Engineer Account Manager NCE-AM
Build your best future with the Johnson Controls team!
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What We Offer
- Competitive base salary and commission program.
- Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle depending on the position (Decal or Non-decal)
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
The National Consulting Engineering Account Manager (NCE‑AM) will lead national engagement strategies for assigned consulting engineer accounts, ensuring that Johnson Controls – York Equipment, is positioned as a preferred partner across all regions and offices.
This is a remote position.
This role will:
- Build executive-level relationships within assigned firms
- Drive alignment on engineering standards, solutions, and specifications
- Increase BOD positioning at a rate equal to or exceeding overall company growth targets
- Coordinate internal teams and external stakeholders to deliver consistent engagement and value
National Account Leadership
- Develop and execute national account strategies
- Build relationships with C-level and executive leadership
- Establish the company as a strategic partner
- Align on standards, solutions, and design approaches
BOD & Specification Growth
- Drive Basis of Design (BOD) growth across all offices
- Track specification adoption nationally
- Align with company BOD growth targets
- Standardize engineering preferences and specs
Internal & External Coordination
- Execute account management strategies
- Coordinate and deploy tactics with key stakeholders
- Ensure alignment across regions and markets
- Support local teams with complex organizations
Enablement & Content Development
- Partner with System Engineers, Sales, and Marketing teams
- Develop tools, standards, and technical content
- Create reusable design guides and specs
- Drive adoption across field teams
Market & Relationship Development
- Identify national opportunities and trends
- Engage in industry events and forums
- Provide strategic insights to leadership
Qualifications – What you will need
Required
- Bachelor’s degree in mechanical engineering or related field
- 8+ years in HVAC or engineered systems
- Experience with consulting engineers and MEP firms
- Ability to influence executive stakeholders
- Knowledge of specification and design processes
Preferred
- Experience in leadership or managing national accounts
- Strong network in consulting engineering firms
- Experience influencing Basis of Design
- Professional Engineer (PE) or certifications
- Cross-functional leadership experience
Performance Metrics
- National BOD growth
- Firm standard alignment
- Executive relationship strength
- Adoption of tools and content
- Contribution to revenue and spec growth
Salary Range: HIRING SALARY RANGE: $109,100-$190,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
National Consulting Engineer Account Manager NCE-AM
Build your best future with the Johnson Controls team!
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What We Offer
- Competitive base salary and commission program.
- Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle depending on the position (Decal or Non-decal)
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
The National Consulting Engineering Account Manager (NCE‑AM) will lead national engagement strategies for assigned consulting engineer accounts, ensuring that Johnson Controls – York Equipment, is positioned as a preferred partner across all regions and offices.
This is a remote position.
This role will:
- Build executive-level relationships within assigned firms
- Drive alignment on engineering standards, solutions, and specifications
- Increase BOD positioning at a rate equal to or exceeding overall company growth targets
- Coordinate internal teams and external stakeholders to deliver consistent engagement and value
National Account Leadership
- Develop and execute national account strategies
- Build relationships with C-level and executive leadership
- Establish the company as a strategic partner
- Align on standards, solutions, and design approaches
BOD & Specification Growth
- Drive Basis of Design (BOD) growth across all offices
- Track specification adoption nationally
- Align with company BOD growth targets
- Standardize engineering preferences and specs
Internal & External Coordination
- Execute account management strategies
- Coordinate and deploy tactics with key stakeholders
- Ensure alignment across regions and markets
- Support local teams with complex organizations
Enablement & Content Development
- Partner with System Engineers, Sales, and Marketing teams
- Develop tools, standards, and technical content
- Create reusable design guides and specs
- Drive adoption across field teams
Market & Relationship Development
- Identify national opportunities and trends
- Engage in industry events and forums
- Provide strategic insights to leadership
Qualifications – What you will need
Required
- Bachelor’s degree in mechanical engineering or related field
- 8+ years in HVAC or engineered systems
- Experience with consulting engineers and MEP firms
- Ability to influence executive stakeholders
- Knowledge of specification and design processes
Preferred
- Experience in leadership or managing national accounts
- Strong network in consulting engineering firms
- Experience influencing Basis of Design
- Professional Engineer (PE) or certifications
- Cross-functional leadership experience
Performance Metrics
- National BOD growth
- Firm standard alignment
- Executive relationship strength
- Adoption of tools and content
- Contribution to revenue and spec growth
Salary Range: HIRING SALARY RANGE: $109,100-$190,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
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Senior Level National Customer Service Manager Jobs: Frequently Asked Questions
How do I get a senior level national customer service manager job?
Employers at this level look for candidates who have owned customer service outcomes across multiple regions or business units, not just managed a team. Demonstrating that you have set service standards, rebuilt underperforming functions, or led cross-functional initiatives gives you a clear edge. A record of measurable improvements in customer satisfaction, retention, or cost efficiency makes an application stand out.
Which companies hire senior level national customer service managers?
Companies hiring senior level national customer service managers right now include Amazon, Connico, and Lam Research, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises and growth-stage organizations that operate national or multi-site customer operations and need experienced leadership to standardize and scale them.
Are there remote senior level national customer service manager jobs?
Yes, though remote availability varies by employer and industry. About 49% of senior level national customer service manager openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed leadership models in customer operations. Fully on-site roles remain common where direct oversight of contact center staff or in-person client relationships are part of the scope.
What makes a national customer service manager role senior level?
Senior level roles are defined by enterprise-wide ownership rather than day-to-day supervision. Responsibilities typically include setting customer service strategy across the organization, owning key performance indicators at the national level, leading managers or large teams, and influencing budget and technology decisions. Mentoring other managers and partnering with executive leadership on service transformation are common expectations at this stage.
Which industries hire the most senior level national customer service managers?
Senior Level national customer service manager roles concentrate in Consulting & Professional Services, Energy, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand because they operate large, complex customer-facing operations where consistent service quality at scale directly affects revenue, retention, and brand reputation.